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Author: Information Technology

IT Update: October 2020

October blows in with football, fall colors, falling leaves, and Cybersecurity Awareness month.
  • State of IT Security presentation by Josh McCune, which kicked off Cybersecurity Awareness month on Oct. 1. Josh shared insights on security when working remotely, security of IoT (Internet of Things) and the future of cybersecurity at K-State.
  • Apps Parents Should Know About in 2020Officer John Calvert, 2-3 p.m. Wednesday, Oct. 14, offered in conjunction with the CIO at USD 383.
  • Cybersecurity Awareness Training will be sent to all faculty and staff on Oct. 15. The state-mandated training needs to be completed by Oct. 29.
There is a Mediasite-Canvas integration ongoing issue being addressed by vendors. When inserting a Mediasite presentation into Canvas, users may receive an error saying, “Content retrieval failed.” A recent change in Canvas has broken part of the Mediasite integration and is expected to be fixed soon. Please see the knowledge base article for more information and a workaround.

Continue reading “IT Update: October 2020”

IT Update: September 2020

They’re back! The fall semester is well underway. The Division of Information Technology (IT) continues to upgrade the network infrastructure across campus, troubleshoot classroom technology when needed, collaborate on cleaning protocols for classroom and lab spaces, provide training for teaching, learning, campus operations, and more. 

The Network and Telecommunications team has been working on several projects across campus, including:
  • Ongoing renovations in Hale Library, McCain, and the Southside expansion at Bill Snyder Family Stadium
  • Infrastructure upgrades in ICE Hall, Polytechnic campus, VetMed complex, Unger, and Pat Roberts Hall
  • Working with various departments and the Academic and Student Technology group on AV equipment installs for the Manhattan and Olathe campuses

Continue reading “IT Update: September 2020”

Location of computers and print stations on campus

With the return to campus, there are specific locations for publicly available computers and print stations.

Windows and Mac computer stations are available in Hale Library (Windows on 1st and 2nd floors, Macs on 2nd floor) and in the K-State Student Union. The Mac computers in Hale Library have Adobe Creative Cloud software. A large format scanner is available on the second floor of Hale and can be used to scan maps, CAD drawings, posters, newspaper articles and more.

There are black and white and multifunction printers available on the first and second floors of Hale Library.  Justin lobby has a black and white printer. Color printing is available on the 1st and 2nd floor of Hale Library and Weigel Library in the Pierce Information Commons just outside of room 0081. Weigel Library also supports 11″x17″ paper printing. The K-State Student Union has a black and white printer on the first and ground floors. See the printing on campus page.

In Cardwell Library, there is a black and white multifunction printer and three lab computers. The printer and one lab computer are located in the corridor, Cardwell 105C. The other lab computers are available in the main library space, Cardwell 105.

Centrally supported computer labs located in Calvin 306, Calvin 318 and Dickens 001A and the Media Center in Seaton 001 are closed for the Fall 2020 semester.

Students who need specific software for class such as SAS or SPSS, should check out remote access to software.

IT Update: August 2020

Here they come! Fall semester is less than a week away. The Division of Information Technology has been updating the network infrastructure across campus, preparing classrooms where appropriate, collaborating on cleaning protocols for classroom and lab spaces, providing training for teaching and learning, opening up the IT Help Desk in Hale library and more. 

In centrally scheduled and departmental rooms across campus, you will find a camera, microphone and connections for laptops. The training to use these technologies is provided here. Cleaning protocols were developed in collaboration with System Administrators and Facilities and available from the COVID-19 website.

Microsoft Teams training continues. Find dates/times for training here. The university posted the Teams retention schedule that is effective August 24.

The start of semester change freeze begins Monday, Aug. 10 at 12:01 a.m. CST and runs through the grade posting deadline of Friday, Aug. 21 at 11:59 p.m. CST. Information Technology avoids making changes to customer-facing production servers or services to minimize potential risks to and impacts on students, faculty, and staff at the start of the semester.

Maintenance on FIS will be Sat, Aug 22. FIS will be unavailable from 6 p.m., Sat., Aug. 22, through 6 p.m., Sun., Aug. 23.

HRIS, KSIS, and DARS will be unavailable from midnight – 4 a.m., Sunday, Sept 6. Information Technology will be performing maintenance on the Oracle PeopleSoft systems. This maintenance is to keep the system secure and up to date.

For fall semester, Windows and Mac computer stations are available in Hale Library (Windows on 1st and 2nd floors, Macs on 2nd floor) and in the K-State Student Union. Mac computers in Hale Library include Adobe Creative Cloud.  K-State computer labs located in Calvin 306, Calvin 318, and Dickens 001A, as well as the Media Center in Seaton 0001 are closed.

The Information Technology Usage Policy (PPM3420) has been updated. Please take the time to review. The policies clarifies that there is “no expectation of privacy for users” on university/state owned equipment.

Comparison of Phishing Scams and Compromised eIDs Jan. 1 – Aug. 1

YTD 2020 YTD 2019 YTD 2018
Compromised eIDs 321 420 292
Phishing scams 853 916 333
Phishing scam tickets processed 2184 2416 1641

 

Retention schedule for Microsoft Teams

With the move to Microsoft Teams there have been questions about the length of time chats, messages, etc are retained. The records retention schedule for Teams is now available online and provided below. The schedule becomes effective Aug. 24.

The Microsoft Teams Message Retention Schedule

Function  Timeframe  Description 
Person to person chat 30 Days Chats between two or more parties. Chats over the retention time will be silently dropped.
Teams Channel Messages 365 Days* Channel messages inside of Team sites. Conversations over the retention time will be silently dropped.
Recover Team Sites Timeouts 30 Days The time from when a Team’s site is deleted and when it can be safely recovered.
Video Calls Not Saved Recordings from video calls are not saved unless configured on a per-call basis.
Voice Calls Not Saved Recordings from voice calls are not saved unless configured on a per-call basis.

*Shorter retention can be set for individuals, offices, etc. upon request and approval by IT.

NOTE: Files shared in chat are stored in One Drive, however, as per the retention schedule, the links will no longer be available.

 

 

Update on infrastructure improvements and cloud migrations

As part of the IT Strategic Plan that includes a cloud-first strategy and modernizing the data center, K-State continues to make progress on both fronts. Some of our accomplishments over the past six months include:

  • Retiring the HP Cluster, which allows for continued migrations to the cloud.
  • Partnering with K-State Polytechnic on the CommVault backup system.
  • Upgrading the cloud databases for KSIS, HRIS, and Undergraduate. Admissions Application system, uAchieve DARS (Degree Auditing Reporting System), CTAM (supports GoArmyEd), and JobApp (online student job portal for Information Technology).
  • Using AWS AppStream for KSIS, HRIS, and uAchieve DARS.
  • Migrating Fjord to improve security and resiliency.

As of July 23, 2020, only 333 virtual machines remain in the Hale Library Data Center. Upcoming projects include removal of unused/retired equipment and the following in progress migrations or upgrades:

  • Teval (K-State course evaluations).
  • EIS (Global Campus’s course search).
  • ExpanSIS (Institute for Academic Alliances’s course management system).
  • SGA Elections (K-State Student Governing Association’s online voting system).
  • K-State Web Pages.
  • Identity Management.
  • Telecom (K-State telecommunication billing system).
  • ImageNow (K-State’s document management system).
  • Multiple behind-the-scenes services.

Recently, IT staff were asked about the benefits of moving to the cloud and resounding positives centered around cost optimization, reducing the footprint of the on-premise data center, increased opportunities for growth and professional development, and increased interaction with IT staff from across campus.

IT Update

 

In July, sparks are flying to prepare for an earlier start to the school year. Some of the many projects either completed or in the works follow. 

Networking and Telecommunications Services (NTS) continues to improve the IT infrastructure. Projects include:

  • Collaborating with design teams for Hale Library, Snyder Family Stadium, the Multicultural Center and McCain Auditorium
  • Continuing renovation and wiring projects in Mosier, Derby, Weber, Leasure and Call Hall
  • Preparing for AV upgrades for Olathe and centrally supported classrooms
  • Planning for the WSU Nursing program in Justin
  • Working with Riley County Emergency Management to upgrade the campus 911 system

Continue reading “IT Update”

AnyConnect VPN client to be retired June 30

Start using the GlobalProtect VPN client today! As of June 30, AnyConnect will be turned off and no longer available.

For step-by-step instructions on how to install GlobalProtect, go to K-State’s VPN webpage. Once you have tested the GlobalProtect VPN and can use it, then you should uninstall AnyConnect.

Need help? For self-help, view the IT Knowledge Base articles. Need more help, contact the IT Help Desk 785-532-7722 or your local IT support staff.

IT Update

In June, things really start to heat up inside and outside. Some of the many projects either completed or in the works follow. 

Networking and Telecommunications Services (NTS) is working to improve the IT infrastructure while there are fewer individuals on campus. Infrastructure projects include:

  • Completed the KDA Lab building network installation
  • Working with contractors and design teams in Hale Library, Snyder Family Stadium, the Multicultural Center and McCain Auditorium
  • Continued renovation and wiring projects in Mosier, Derby, Weber, Leasure and Call Hall
  • Install county-wide public safety radio system
  • Planning AV upgrades for Olathe and centrally supported classrooms
  • Planning for the WSU Nursing program in Justin
  • Working with Riley County Emergency Management to upgrade the campus 911 system

In support of business continuity, NTS developed voice solutions for campus offices with IP phones, soft phones configuring EC500 licenses and assisting with call forwarding.  Continue reading “IT Update”

Phishing scams asking for a text or cell number

This past week, K-Staters may have received an email that appeared to be a note from your boss, your bosses’ boss, an administrator, colleague, or even a friend with the following, “text your available number” or send your “cell phone number.”

These are scams. If you responded to the email, do the following:

  • Send the scam with headers to abuse@ksu.edu. How to send headers is available from here.
  • Alert your technical support staff that you didn’t send the email.
  • For any scam, if you have give out your eID/password, immediately change your password.

Example of phishing scam involving texting cell phone number.

If you didn’t respond, good for you for remaining vigilant. The Federal Trade Commission recommends four steps to protect from phishing:

  • Protect your computer by using security software. Find K-State’s recommendations for antivirus software on the K-State Antivirus Software page.
  • Protect your mobile phone by setting software to automatically update.
  • Protect your accounts by using multi-factor authentication.
  • Protect your data by backing it up. File storage options for safely backing up your data is available here.

Stressful times provide a perfect opportunity for scammers to catch us off guard. Don’t fall prey.