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Category: Macs

Trend Micro has been updated, requires reinstallation on Macs

by Information Technology Services

Trend Micro, K-State’s antivirus software, was updated Dec. 22, 2017.

With this update, Windows users will automatically have their Trend Micro antivirus software updated — and must restart their computers to complete the process.

Windows users can verify that they have received the update by right-clicking the Trend Micro icon in their taskbar, and then clicking Component Versions. If the agent version is 11.0.x, it is not updated. If the agent version is 12.0.x, you have received the update.

Mac users will need to uninstall Trend Micro from their computer and then reinstall Trend Micro to receive the update. You cannot use Update Now for this update; you must uninstall and reinstall. If you do not uninstall and reinstall, your Mac will not receive the update and may be vulnerable to new viruses or attacks.

To uninstall Trend Micro on a Mac

  1. Use the Trend Micro Uninstaller. The uninstaller will download to your Downloads folder.
  2. Run the uninstaller.

To reinstall Trend Micro on a Mac

  1. Use the Trend Micro Installer. The installer will download to your Downloads folder.
  2. Run the installer.

With the old version of Trend Micro, Macs may get into a reboot-cycle when attempting to update an application or OS. It is important to uninstall Trend Micro before doing any updates. Again, this is only if you have the old version of Trend Micro.

Remember, K-Staters connecting their computers to the K-State network are required to use the university’s antivirus software. This software is provided free to students, faculty, and staff for both university-owned computers and personal home computers. All computers running Windows or Mac OS X operating system must have Trend Micro Antivirus installed before connecting to the K-State network.

TrendMicro antivirus updated to support Mac OS X 10.11 (El Capitan)

TrendMicro antivirus for the Mac has been updated to support Mac OS X 10.11 (El Capitan). If your Mac has been using the K-State provided version of TrendMicro, the update has been delivered automatically. For those who need to download the updated version of TrendMicro antivirus, visit the K-State Antivirus Software page.

Before installing El Capitan, ensure your version of TrendMicro is up-to-date:

  1. Open the Applications folder.
  2. Double-click the Trend Micro Security application icon.
  3. Make sure that your settings match the following:
    • Product version 2.0.3061 or newer
    • Virus Scan Engine version is 9.800.1009 or newer.

Information Technology Services still recommends waiting before installing a new operating system as bugs are often found just after the release of a new operating system. It is also best to make sure that you have a good backup of your computer before upgrading to a new operating system.

Do not install new Mac OS X until compatible TrendMicro is available

Apple will be releasing the new version of OS X,  next week. Information Technology Services (ITS) recommends not installing the new version of OS X until ITS announces a compatible version of TrendMicro antivirus.

Attention. Do not install the new Mac OS XTests of El Capitan indicate:

  • upgrading to the new version of OS X with TrendMicro antivirus installed results in the computer not functioning.
  • installing TrendMicro antivirus on a computer that already has El Capitan installed results in the computer not booting correctly.

Both of these instances will require a technician to resolve the issue. Typically a new version of TrendMicro that is compatible with new versions of OS X are made available by the manufacturer within a few days of the final release of the new version of OS X.

If you have any questions, contact the IT Help Desk, helpdesk@k-state.edu, 785-532-7722.

NVivo for Mac Beta available

QSR International, the makers of NVivo, recently released the NVivo for Mac (beta). To  learn more and download NVivo for Mac Beta, visit  the official site Those who participate in the beta-testing phase (March – May 2014) will be invited to provide feedback to QSR International about this qualitative and mixed methods data analysis software.

NVivo for Mac Beta Site

Continue reading “NVivo for Mac Beta available”

K-State Mac users advised to hold off on updating to Mavericks operating system

by Austin Polley

The release of the next version of OS X for Macintosh computers, 10.9 Mavericks, is coming soon. The current version of Trend Micro OfficeScan used on campus has some incompatibilities with this new version of OS X. Users are advised to avoid updating to the new OS X when it is released, and to wait until Trend Micro releases a compatible version of OfficeScan.  Continue reading “K-State Mac users advised to hold off on updating to Mavericks operating system”

Zoom training sessions available in Hale Library on Sept. 11, Sept. 19

Information Technology Services is offering training sessions in Hale Library on Zoom, a high-definition video and audio conferencing tool that is available to all K-State students, faculty, and staff.

Seating is limited and sign-up is required for these sessions:

  • Wednesday, Sept. 11, 3-4 p.m., 301 Hale Library
  • Thursday, Sept. 19, 10-11 a.m., 301 Hale Library
  • Thursday, Sept. 19, 3:30-4:30 p.m., 301 Hale Library

Continue reading “Zoom training sessions available in Hale Library on Sept. 11, Sept. 19”

Zoom training sessions available on campus

Information Technology Services is offering training sessions on Zoom, a high-definition video and audio conferencing tool that is available to all K-State students, faculty, and staff. Training sessions will be held for individual colleges, departments, and groups who have requested them, as well as large group sessions available for anyone to attend.  Continue reading “Zoom training sessions available on campus”

Computer-bundle sales start June 3 at Union Computer Store

K-State students and faculty/staff who are thinking of buying a computer should check out the Union Computer Store’s bundled computer sales that start Monday, June 3, and continue through the summer. “Bundled” means when a Windows or Mac computer is purchased through the store, additional price-savings are available on select accessories such as USB flash drives and printers.  Continue reading “Computer-bundle sales start June 3 at Union Computer Store”