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IT News

Category: Maintenance

HRIS and KSIS monthly maintenance scheduled Feb. 8-9

Information Technology Services will perform scheduled monthly maintenance on the HRIS and KSIS systems from 10 p.m., Sat., Feb. 8, through 6 a.m., Sun., Feb. 9. The maintenance will keep our systems up-to-date and secure. Both HRIS and KSIS will not be accessible during the maintenance. Once applied, both systems will be brought back up for your use. Thank you to campus for your patience as we work to maintain our IT systems.

HRIS and KSIS monthly maintenance scheduled Jan. 4

Jan 4 imageInformation Technology Services will perform scheduled monthly maintenance on HRIS and KSIS 10 p.m., Sat., Jan. 4. The maintenance is expected to take 4 hours, both HRIS and KSIS will not be accessible during this time. Thank you to campus for your patience as we work to maintain our IT systems.

April 15: Windows Software Update Service (WSUS) will push Creators Update 1709

Windows updateOn Thurs., Apr. 15, Windows Software Update Service (WSUS) will push Creators Update 1709 to all applicable Windows 10 computers connected to the central WSUS server. Once the install files are downloaded to the computer, the update will require Windows to restart. You have the option to restart immediately or postpone the restart to a later time. Once the computer is restarted, the update will begin installing and the computer will be unusable during the install. It is estimated the install will take about an hour to complete.

See the K-State’s Windows Software Update Service (WSUS) knowledge base article for instructions on how to set up the service.

If you have any question, contact the IT Help Desk (helpdesk@ksu.edu or 532-7722).

Updated ITS Change Management Process

by Information Technology Services

The overall goal of the Change Management Process within Information Technology Services (ITS) is to align changes to the academic and business environment, while minimizing impact and reducing the risk of unintended service disruptions.

Recently the ITS Change Management Process has been updated, allowing ITS to reduce disruptions and increase transparency of the changes that occur in our IT environments, e.g., webmail, KSIS, HRIS, and network changes.

There are three types of changes identified by ITS:

  • Standard – A routine, low-risk change that is operational in nature and happens frequently.
  • Emergency – A change required to prevent an impending Critical Incident or resolve an active Critical Incident.
  • Non-Standard – Any other change that does not fit the Standard Change or Emergency Change model.

ITS will use maintenance windows (a designated period of time) to perform changes and maintenance to our services. The default maintenance windows are listed below. Other maintenance windows are allowed as long as ITS and service owners agree on dates and times that changes can be made.

“Although it sounds easy, tracking changes and the process surrounding it can be quite complex. ITS has invested significant time into laying out this new process so it is easy to follow and adopt in the hopes that we get a better picture of changes that are happening in our critical environments,” said Greg Dressman, director of Enterprise Server Technologies and Change Manager.

“When things go wrong we need to quickly understand what changed so we can focus on restoring services in the fastest way possible. This process also brings our proposed changes out into the open so we can discuss them in terms of risk, reward, timing, and appropriate customer communication before they go into place.”

If you have questions about the ITS Change Management Process, email Greg Dressman, dressman@k-state.edu.

Campus firewall overloaded on Tuesday

At approximately 1:30 p.m. on Tuesday, Sept 19, part of the campus firewall became overloaded, which prevented access to services behind that portion of the firewall. As a result, enterprise systems including the K-State Student Information System (KSIS), the Financial Information System (FIS), Human Resource Information System (HRIS), ImageNow, printing in the computing labs among other applications were unavailable.  Moving information (profiles) around to spread the load out allowed services to become available again.

ITS determined the root cause to be related to a test server sending an excess amount of multicast traffic. A known bug in the firewall was unable to process the increased load. We are working on additional mitigation with our vendor partner. ITS apologizes for the inconvenience.

Update on power outage in the Data Center

At approximately 10:45 a.m. on Monday, August 28, K-State experienced a power outage in the Data Center, which has now been resolved. Information Technology Services immediately began working with vendors to restore services. Email and K-State Online were restored within an hour. However, enterprise services (KSIS, HRIS, FIS, etc.) on the converged infrastructure took time to restore. ITS apologizes for the inconvenience.

Power Outage

If K-Staters experience any issues with K-State systems, please contact the IT Help Desk 785-532-7722.

Border firewall successfully replaced

In the early morning hours of August 14, ITS successfully replaced the firewall at the campus border connection to the internet.  All connections were up and stable by 2:30 a.m. and traffic was flowing normally.  ITS staff continue to monitor critical systems, but no further issues are ongoing or expected.  If you experience network connectivity issues please contact the IT Help Desk at 532-7722 or helpdesk@ksu.edu.

Border firewall replacement rescheduled for Monday, August 14

K-State Information Technology Services rescheduled the border firewall replacement for 12:01-6 a.m. Monday, August 14. The university’s Polytechnic and Olathe campuses will experience the same outage as the Manhattan campus.

This will disrupt all campus connections to the internet and will impact anyone on the campus network attempting to connect to services off campus as well as anyone off campus trying to connect to services hosted on campus.

If you experience connectivity problems at or after 8 a.m on Monday morning, please contact the IT Help Desk at 785-532-7722 or by email — as available — at helpdesk@k-state.edu. Updates will be posted periodically as available throughout the maintenance period to the IT Status Page.

Information Technology Services to replace border firewall

K-State Information Technology Services will replace the firewall at the campus border from 12:01-6 a.m. Thursday, Aug. 10. The university’s Polytechnic and Olathe campuses will experience the same outage as the Manhattan campus.

This will disrupt all campus connections to the internet and will impact anyone on the campus network attempting to connect to services off campus as well as anyone off campus trying to connect to services hosted on campus.

If you experience connectivity problems at or after 8 a.m. Thursday, Aug. 10, please contact the IT Help Desk at 785-532-7722 or by email — as available — at helpdesk@k-state.edu. Progress updates will be posted periodically as available throughout the maintenance period to the IT Status Page.