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IT News

Category: Maintenance

Border firewall successfully replaced

In the early morning hours of August 14, ITS successfully replaced the firewall at the campus border connection to the internet.  All connections were up and stable by 2:30 a.m. and traffic was flowing normally.  ITS staff continue to monitor critical systems, but no further issues are ongoing or expected.  If you experience network connectivity issues please contact the IT Help Desk at 532-7722 or helpdesk@ksu.edu.

Border firewall replacement rescheduled for Monday, August 14

K-State Information Technology Services rescheduled the border firewall replacement for 12:01-6 a.m. Monday, August 14. The university’s Polytechnic and Olathe campuses will experience the same outage as the Manhattan campus.

This will disrupt all campus connections to the internet and will impact anyone on the campus network attempting to connect to services off campus as well as anyone off campus trying to connect to services hosted on campus.

If you experience connectivity problems at or after 8 a.m on Monday morning, please contact the IT Help Desk at 785-532-7722 or by email — as available — at helpdesk@k-state.edu. Updates will be posted periodically as available throughout the maintenance period to the IT Status Page.

Information Technology Services to replace border firewall

K-State Information Technology Services will replace the firewall at the campus border from 12:01-6 a.m. Thursday, Aug. 10. The university’s Polytechnic and Olathe campuses will experience the same outage as the Manhattan campus.

This will disrupt all campus connections to the internet and will impact anyone on the campus network attempting to connect to services off campus as well as anyone off campus trying to connect to services hosted on campus.

If you experience connectivity problems at or after 8 a.m. Thursday, Aug. 10, please contact the IT Help Desk at 785-532-7722 or by email — as available — at helpdesk@k-state.edu. Progress updates will be posted periodically as available throughout the maintenance period to the IT Status Page.

Do not install new Mac OS X until compatible TrendMicro is available

Apple will be releasing the new version of OS X,  next week. Information Technology Services (ITS) recommends not installing the new version of OS X until ITS announces a compatible version of TrendMicro antivirus.

Attention. Do not install the new Mac OS XTests of El Capitan indicate:

  • upgrading to the new version of OS X with TrendMicro antivirus installed results in the computer not functioning.
  • installing TrendMicro antivirus on a computer that already has El Capitan installed results in the computer not booting correctly.

Both of these instances will require a technician to resolve the issue. Typically a new version of TrendMicro that is compatible with new versions of OS X are made available by the manufacturer within a few days of the final release of the new version of OS X.

If you have any questions, contact the IT Help Desk, helpdesk@k-state.edu, 785-532-7722.

Mediasite downtime Friday-Saturday, June 26-27

Mediasiteby Information Technology Services

Planned hardware maintenance is scheduled for Mediasite on Friday, June 26, and Saturday, June 27. Access to Mediasite will be unavailable during the following maintenance windows:

  • 10 p.m. Friday, June 26 – 2 a.m. Saturday, June 27
  • 10 p.m. Saturday, June 27 – 2 a.m. Sunday, June 28

Continue reading “Mediasite downtime Friday-Saturday, June 26-27”

Network maintenance begins 11:59 p.m. on April 13

Network and Telecommunications Services (NTS) will be performing network maintenance from 11:59 p.m. Monday, April 13, to 4 a.m. Tuesday, April 14, to complete the installations that began on April 6.

NTS will be moving Power Plant building connections and services over to new hardware. Because of the networking upgrades that occurred last week, this maintenance only entails moving connections.  Users will experience brief outages in both wired and wireless service as the connections are upgraded. This maintenance is necessary to enable upgraded features in the new core routers.

If you have any questions regarding this maintenance, please email the IT Help Desk at helpdesk@k-state.edu.

Big summer projects in Information Technology Services

Summer months are when Information Technology Services (ITS) prepares for the next academic year. This summer may prove to be the busiest summer on record for ITS, and it got even busier with needed support for the NCAA regional tournament in June.

K-State hosted the NCAA Regional Baseball Tournament June 2 at Tointon Stadium
NCAA Regional baseball tournament hosted at K-State

K-State recently hosted the NCAA Manhattan regionals (June 2), and ITS staff had a mile-long to-do list in support of the  tournament, including providing wired and wireless coverage for the press during this event. ITS ran ISDN and analog lines for ESPN to support Media Broadcasting from Tointon Stadium. In the Brandeberry Complex, staff installed wired and wireless Ethernet locations. In the merchandise tent, cabling was installed to provide connections for credit card transactions.  Continue reading “Big summer projects in Information Technology Services”