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Category: New technology

CRM introduction training scheduled for Jan. and Feb.

Posted on by Christine Doucette

CRM Introduction Training has been scheduled for Jan. 14, Jan. 29, Feb. 3, and Feb. 28. All training sessions will be in Calvin Hall 306, and training will last for 1.5 hours. Training sessions are limited to 20 people per session. You must be enrolled in the session to attend.

To sign up for training, sign in to HRIS.

  1. Under Self Service, choose Learning and Development, then KSU Training Enrollment.
  2. On the Request Training Enrollment page, look for CRM Introduction WIT310.
  3. Select View Available Sessions.
  4. Select the Session you would like to attend.
  5. Select Continue.

Continue reading “CRM introduction training scheduled for Jan. and Feb.” →

VPN transition extended to spring 2020

Posted on by Information Technology Services

GlobalProtect logoOn Nov. 14, the AnyConnect VPN was scheduled to be retired. For the last several months, K-Staters who use AnyConnect were asked to switch to GlobalProtect for their VPN needs. To allow VPN users more time to make the transition, the deadline has been extended to spring 2020.

VPN users are encouraged to switch to Global Protect now and not wait until spring 2020. GlobalProtect is currently available for both Mac and Windows platforms.

At this time, GlobalProtect is only available for use with laptops and desktops. If you install GlobalProtect now on your smartphone or tablet, you will get the error “GlobalProtect is not licensed for this feature or device” when you try to log in. GlobalProtect will be available for Linux computers, smartphones, and tablets during Spring 2020.

Installation instructions

If you have any questions, contact the IT Help Desk, 785-532-7722, email helpdesk@ksu.edu.

For more information about the VPN visit: https://www.k-state.edu/its/security/secure-data/vpn/

HRIS and KSIS scheduled downtime, Nov. 21 – 24

Posted on by Information Technology Services

As part of K-State’s ongoing effort to modernize our IT infrastructure and implement a cloud-first strategy, many of K-State’s systems are moving to the cloud. K-State’s Student Information System (KSIS) will be moving to the cloud, and the Human Resource Information System (HRIS), which is already in the cloud, will be moving to managed services. KSIS and HRIS will be unavailable beginning 7 p.m., Thurs., Nov. 21, and will be back online the evening of Sun., Nov. 24. DARS uAchieve also will be unavailable during this same timeframe. 

If you experience any issues after the downtime, call the IT Help Desk at 785-532-7722 or email  helpdesk@k-state.edu. To learn more about K-State’s move to a cloud-first strategy, view the  IT Strategic Plan.

FIS and eForms scheduled downtime, Nov. 15-17

Posted on by Information Technology Services

As part of K-State’s ongoing effort to modernize our IT infrastructure and implement a cloud-first strategy, many of K-State’s systems are moving to the cloud. The Financial Information System (FIS) and eForms will be moving to the cloud and will be unavailable beginning 6 p.m., Fri., Nov. 15, and will be back online the evening of Sun., Nov. 17.  Continue reading “FIS and eForms scheduled downtime, Nov. 15-17” →

Reminder: VPN users need to switch to GlobalProtect by Nov. 14

Posted on by Cathy Rodriguez

GlobalProtect logoOn November 14, the AnyConnect VPN will be retired. K-Staters who use AnyConnect as their VPN client need to switch to GlobalProtect.

GlobalProtect is currently available for both Mac and Windows platforms. GlobalProtect will be available later this year for Linux computers, smartphones, and tablets.

Installation instructions

For more information about the VPN visit: https://www.k-state.edu/its/security/secure-data/vpn/

VPN users need to switch to GlobalProtect

Posted on by Information Technology Services

GlobalProtect logoK-Staters who use AnyConnect as their VPN client need to switch to GlobalProtect. AnyConnect will be retired on November 14.

A Virtual Private Network (VPN) allows you to remotely access campus resources securely over the internet. By connecting to K-State’s VPN, you assure that the data you transmit or receive will be secure between your computer and K-State.

With GlobalProtect, K-Staters will have a better user experience when using a VPN and no longer need to choose the VPN Group as you did with AnyConnect. When you sign in with your eID and password, you will automatically be placed in the correct group.

GlobalProtect is currently available for both Mac and Windows platforms. GlobalProtect will be available later this year for Linux computers, smartphones, and tablets.

Installation instructions

To learn more about the new VPN, view K-State’s VPN webpage.

CRM Town Hall July 30

Posted on by Christine Doucette

Registration opens Thursday, July 18, for the third CRM Town Hall meeting. The Town Hall is 1 to 3 p.m., Tuesday, July 30, in the College of Business Administration, Room 4061.

The Town Hall will start with a 30-minute CRM project status update. This part of the meeting is open to everyone via Zoom and does not require registration. Go to k-state.edu/crm/town-hall for the Zoom ID. You will need to use your eID and password to view this page.

The next part of the meeting will focus on business processes and requires registration. Participants will have the opportunity to discuss their use of a CRM system for undergraduate recruitment. Individuals can evaluate what is currently working and not working in their recruitment processes. Please be aware these are different sessions than the previous Town Hall, but we welcome new and past participants.

Continue reading “CRM Town Hall July 30” →

CRM Town Hall July 18

Posted on by Christine Doucette

Registration opens Monday, July 8, for the second CRM Town Hall meeting. The Town Hall is 10 a.m.-noon, Thursday, July 18, in the College of Business Administration, Room 4061.

The Town Hall will start with a 30-minute CRM project status update. This part of the meeting is open to everyone via Zoom and does not require registration. Go to k-state.edu/crm/town-hall for the Zoom ID. You will need to use your eID and password to view this page.

The next part of the meeting will focus on business processes and requires registration. Participants will have the opportunity to discuss their use of a CRM system for undergraduate recruitment. Individuals can evaluate what is currently working and not working in their recruitment processes. Please be aware these are different sessions than the previous Town Hall, but we welcome new and past participants.

Continue reading “CRM Town Hall July 18” →

New CRM selected for student recruitment

Posted on by Christine Doucette

The Constituent Relationship Management (CRM) search committee is happy to announce TargetX, powered by Salesforce, as K-State’s new CRM for undergraduate and graduate recruitment.

TargetX received high ratings from the campus community following their product presentation. Throughout the selection process, TargetX demonstrated the ability to meet K-State’s business needs by providing a strong platform that will follow the lifecycle of a student. More information about the selection process is available in previous updates posted on the CRM website.

Key benefits and features of TargetX include:

  • Campus-wide collaboration
  • Business process automation
  • Sleek and mobile-friendly tools
  • Web-based platform
  • Constituent catered portal
  • Salesforce CRM solution and applications

Town Hall meetings kicked-off on June 26, with others to follow on July 18 and July 30. Each Town Hall consists of two parts. The first part is a 30-minute CRM project status update and is open to all via Zoom. The second part focuses on business processes and requires registration and in-person attendance. To learn more about the Town Halls, go to k-state.edu/crm/town-hall.  You will need to sign in with your eID and password to view this page.

Stay up to date about the K-State CRM by visiting k-state.edu/crm.