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Category: Services and support

New KSIS navigation for students

by Information Technology ServicesKSIS logo

K-State’s Student Information System (KSIS) was successfully upgraded to version 9.2 over the summer. KSIS 9.2 has a new navigation, personalization options, and mobile-friendly features for iOS and Android devices.

The new Student Homepage provides quick and easy access to content most often used by students. Continue reading “New KSIS navigation for students”

KSIS 9.2 upgrade completed

by Information Technology Services

Information Technology Services, or ITS, has successfully completed the KSIS upgrade to version 9.2. The upgrade represents K-State’s ongoing investment to provide the K-State community with the most complete, flexible and innovative student information system available.
Continue reading “KSIS 9.2 upgrade completed”

Reminder: Sign out of KSIS by 5 p.m. today

by Information Technology Services

K-State’s Student Information System (KSIS) will be unavailable 5 p.m. Friday, July 21, through Sunday, July 23,  while Information Technology Services upgrades the system to a new release. KSIS will resume full operations on Monday, July 24.

Users should complete transactions and sign out of KSIS by 5 p.m. Friday, July 21. If you do not sign out by 5 p.m., you will be automatically signed out and any unsaved data will be lost.

After the upgrade, KSIS will have new navigation and mobile-friendly features for iOS and Android devices. Users are encouraged to visit the new KSIS 9.2 Resources web page for an overview of new features, FAQs, and trouble-shooting tips.

Image of student homepage
Click image to enlarge

The upgrade represents K-State’s ongoing investment to provide the K-State community with the most complete, flexible, and innovative student information system available. If you have questions, contact Diana Blake, associate director of the Information Systems Office, at dkblake@ksu.edu or 785-532-7843.

KSIS-upgrade migration downtime July 21-23

by Information Technology Services

The KSIS upgrade project began last fall, and the target date to complete the KSIS upgrade is Monday, July 24. KSIS will be unavailable during the upgrade window from 5 p.m. Friday, July 21, through Sunday, July 23.

To prepare for the upgrade, KSIS users can do the following:

Image of student homepage
Click image to enlarge

After the upgrade, KSIS will have a new graphical, responsive web design and mobile-friendly features for iOS and Android devices. The upgrade represents K-State’s ongoing investment to provide the K-State community with the most complete, flexible, and innovative student information system available.

If you have questions, contact Diana Blake, associate director of the Information Systems Office, at dkblake@ksu.edu or 785-532-7843.

Time to update old Mediasite links

by Information Technology Services

As a result of the Mediasite service migration last summer, the domain used to access Mediasite video presentations changed from kansasstate.mediasite.com to mediasite.k-state.edu. For the past year, viewers who used the old domain name were automatically redirected to the new one. After June 14, viewers who attempt to view Mediasite presentations using the old domain will no longer be redirected and will instead receive an error.

If your website contains old links or embeds to Mediasite video presentations, be sure to update your links and embed codes to reflect the current domain.

The IT Service Portal goes live June 5

The IT Service Portal is your one-stop shop for getting help with your IT needs. What can you do inside the portal?

ITS Portal

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Search for what you are looking for such as request forms, services, how-to articles, and more.

Get Help

  • Report issues with supported applications and services to the IT Help Desk
  • Ask a Help Desk consultant to find answers to your questions
  • Connect with the IT Help Desk through Live Support Chat
  • Find IT Help Desk contact information and hours

Search the knowledge base

Search the knowledge base for how to articles and answers to common questions.

View the Service Catalog

Do you need to know what IT services are available to campus? Check out the Service Catalog.

Keep up-to-date on the latest IT happenings

Do you want to know the latest scams or the status of IT resources? This can be found in the ITS portal as well. Check out the links on the top toolbar.

Let us know what you think by clicking the Give Feedback link located on the right-side of any portal window.

 

More ETDR walk-in help sessions scheduled April 17-21

The spring semester deadline is 5 p.m. Friday, April 21, for submitting theses and dissertations to the Graduate School (via the K-REx system).

Grad students who miss the last weekly ETDR walk-in clinic 11:30 a.m.-1 p.m. today (Wednesday, April 12, in Hale 301A) may be glad to hear more ETDR help sessions are scheduled every day of the ETDR deadline week April 17-21:

Monday, April 17 — 1-5 p.m.
Tuesday, April 18 — 10 a.m.-2 p.m.
Wednesday, April 19 — 9-noon
Thursday, April 20 — 1-5 p.m.
Friday, April 21 — 1-5 p.m.

Continue reading “More ETDR walk-in help sessions scheduled April 17-21”

K-State stops critical attack on software

by Information Technology Services

On Thursday, March 9, a critical exploit was executed around the world that enabled hackers to take control of web servers. At K-State, the software used to manage the Undergraduate Admissions and Scholarship Application and the Axio LMS (which is in limited use) was attacked. Within an hour of the exploit being known to the world, Information Technology Services (ITS) had an initial block of the attacks in place. Continue reading “K-State stops critical attack on software”

Grad students and advisers: Daily walk-in help sessions to meet ETDR semester deadline Nov. 18

For grad students who plan to submit their thesis or dissertation to the Graduate School’s K-REx system by the semester deadline this week, which is 5 p.m. Friday, Nov. 18, extended walk-in ETDR help sessions are available in the Media Development Center, 213 Hale Library (adjacent to the IT Help Desk):

  • Monday, Nov. 14 — 1-5 p.m.
  • Tuesday, Nov. 15 — 10 a.m.-2 p.m.
  • Wednesday, Nov. 16 — 9 a.m.-1 p.m.
  • Thursday, Nov. 17 — 9 a.m.-5 p.m.
  • Friday, Nov. 18 — 9 a.m.-5 p.m.

Distance students and those not on the K-State-Manhattan campus may schedule Zoom and phone meetings on a first-come, first-served basis by using the ETDR Request Form (K-State eID/password required).

More about ETDR services is on the ETDR website at k-state.edu/grad/etdr.