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IT News

Category: Services and support

Scantron machine available in Union 

A Scantron machine is now available for use in the K-State Union; located just outside the Cat’s Pause Lounge.   

Scantron Machine outside Cat Pause Lounge

A machine was purchased because of the losses of two scantron machines during the Hale Library fire.  It can be used to scan student answers for uploading to the related quizzes and tests in Canvas.

Faculty should bring a USB drive to load files because the computer attached to the Scantron machine does not currently have a working network connection. 

Use of the Scantron machine is limited to the hours the IT Help Desk is open.  The current times are: 

  • Monday – Thursday – 8 a.m.-8 p.m. (excluding holidays) 
  • Friday – 8 a.m.-6 p.m. 
  • Saturday – 1-5 p.m. 
  • Sunday – 1-8 p.m. 

For questions about Scantron operation or use, please contact the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu. 

Update from ITS regarding restoring services

Information Technology Services (ITS) continues to work to recover from the Hale Library fire which damaged the K-State main data center and displaced about 30% of ITS staff. Electrical power has been re-connected to the data center as of Mon., June 18. Not all equipment is fully operational due to moisture damage. Nearly all systems and services are online now, but the stressed equipment may fail causing periodic outages.

Daily operational and project work is being evaluated to refocus resources to continue the recovery efforts. For the next 8-10 weeks, you might experience increased response times and project delays as most efforts are directed toward being prepared to support the campus community for the beginning of Fall semester.

Media Center is up and running in Union after Hale fire

With a new name, location, and modified hours, the Media Center (formerly the Media Development Center in Hale Library) is now open for service in the Cat’s Pause Lounge, Room 222, in the K-State Student Union.

The Media Center will have modified hours over the summer:

  • Monday-Friday – 8 a.m.-5 p.m.
  • Saturday – 1-5 p.m.
  • Sunday – CLOSED

Services include:

  • Media production
  • Film
  • Audio
  • 2D design
  • 3D  development
  • Virtual reality
  • Scanning

For more information, visit the website, call 785-532-7422, or email Jahvelle Rhone, media coordinator, rhone@k-state.edu.

Grad students and advisers: No word limit in abstracts; ETDR walk-in help April 16-20

The spring semester deadline for submitting theses and dissertations to the Graduate School is 5 p.m. Friday, April 20.  Electronic theses, dissertations, and reports (ETDRs) must be submitted as PDFs through the K-REx repository.

Abstracts no longer have a word limit.  The Graduate School removed the abstract word limit for spring 2018 and on in the ETDR Guidelines (see “Required Sections”).  Other webpages and documentation are being updated.  The ETDR Handbook and ETDR writing templates will be updated this summer.

Three walk-in ETDR sessions are scheduled April 16-20, the ETDR semester deadline week, for help on Word, PDF conversion, K-REx, etc.

  • Monday, April 16 — 9 a.m.-1 p.m.
  • Wednesday, April 18 — 3-6 p.m.
  • Friday, April 20 — 1-5 p.m.

All sessions are in the Media Development Center, 213 Hale Library (adjacent to the IT Help Desk).  The MDC has both Windows and Mac computers, and all have Acrobat Pro for best PDF conversion.  Continue reading “Grad students and advisers: No word limit in abstracts; ETDR walk-in help April 16-20”

Updated ITS Change Management Process

by Information Technology Services

The overall goal of the Change Management Process within Information Technology Services (ITS) is to align changes to the academic and business environment, while minimizing impact and reducing the risk of unintended service disruptions.

Recently the ITS Change Management Process has been updated, allowing ITS to reduce disruptions and increase transparency of the changes that occur in our IT environments, e.g., webmail, KSIS, HRIS, and network changes.

There are three types of changes identified by ITS:

  • Standard – A routine, low-risk change that is operational in nature and happens frequently.
  • Emergency – A change required to prevent an impending Critical Incident or resolve an active Critical Incident.
  • Non-Standard – Any other change that does not fit the Standard Change or Emergency Change model.

ITS will use maintenance windows (a designated period of time) to perform changes and maintenance to our services. The default maintenance windows are listed below. Other maintenance windows are allowed as long as ITS and service owners agree on dates and times that changes can be made.

“Although it sounds easy, tracking changes and the process surrounding it can be quite complex. ITS has invested significant time into laying out this new process so it is easy to follow and adopt in the hopes that we get a better picture of changes that are happening in our critical environments,” said Greg Dressman, director of Enterprise Server Technologies and Change Manager.

“When things go wrong we need to quickly understand what changed so we can focus on restoring services in the fastest way possible. This process also brings our proposed changes out into the open so we can discuss them in terms of risk, reward, timing, and appropriate customer communication before they go into place.”

If you have questions about the ITS Change Management Process, email Greg Dressman, dressman@k-state.edu.

Trend Micro has been updated, requires reinstallation on Macs

by Information Technology Services

Trend Micro, K-State’s antivirus software, was updated Dec. 22, 2017.

With this update, Windows users will automatically have their Trend Micro antivirus software updated — and must restart their computers to complete the process.

Windows users can verify that they have received the update by right-clicking the Trend Micro icon in their taskbar, and then clicking Component Versions. If the agent version is 11.0.x, it is not updated. If the agent version is 12.0.x, you have received the update.

Mac users will need to uninstall Trend Micro from their computer and then reinstall Trend Micro to receive the update. You cannot use Update Now for this update; you must uninstall and reinstall. If you do not uninstall and reinstall, your Mac will not receive the update and may be vulnerable to new viruses or attacks.

To uninstall Trend Micro on a Mac

  1. Use the Trend Micro Uninstaller. The uninstaller will download to your Downloads folder.
  2. Run the uninstaller.

To reinstall Trend Micro on a Mac

  1. Use the Trend Micro Installer. The installer will download to your Downloads folder.
  2. Run the installer.

With the old version of Trend Micro, Macs may get into a reboot-cycle when attempting to update an application or OS. It is important to uninstall Trend Micro before doing any updates. Again, this is only if you have the old version of Trend Micro.

Remember, K-Staters connecting their computers to the K-State network are required to use the university’s antivirus software. This software is provided free to students, faculty, and staff for both university-owned computers and personal home computers. All computers running Windows or Mac OS X operating system must have Trend Micro Antivirus installed before connecting to the K-State network.

K-State IT Help Desk is here for you!

Welcome, new and returning K-Staters!  Information Technology Services (ITS) provides a variety of resources and services for free. Get your semester off to a good start by checking out a few of our resources:

  1. Get a free copy of Microsoft Office for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones.  See the installation instructions for Mac, for Windows, and for mobile devices.
  2. Connect your mobile devices to K-State’s wireless network.
  3. Install free Trend Micro Antivirus software (required for all computers connecting to K-State’s network).
  4. Use Zoom (video and audio conferencing) to meet virtually.
    Use Zoom to setup an online staff meeting, a training session, a class group meeting, beam in a speaker and more. See the Using Zoom guide to get started.
  5. Connect with the IT Help Desk on Twitter and Facebook.

Welcome to Spring 2018

More IT resources for K-Staters are on the Welcome to IT at K-State website. Send questions to the IT Help Desk, helpdesk@k-state.edu, 785-532-7722. Also, check out the IT Service Portal which is your one-stop shop for getting help with your IT needs.

K-State employees can submit leave requests through Connect

Submit Leave Request buttonSubmitting leave requests just got a little bit easier for K-State employees. Leave requests can be sent to more than one email address when submitted through Connect, the university’s interactive dashboard of commonly used K-State services.

To submit your leave from Connect:

  1. In the upper-right corner of the K-State website, click Sign in.
  2. Choose Connect and sign in with your eID.
  3. Find the HRIS widget and click Submit a Leave Request at bottom.
  4. Fill in the dates, times, and other required information.
  5. In the Supervisor’s Email Address and optional Timekeeper’s Email Address fields, enter as many email addresses as needed, separated by a comma. For example: willie@k-state.edu,wildcat@k-state.edu
  6. Click Submit the Request.

You can still submit leave requests from K-State’s Human Capital Services website or through HRIS. If you have trouble submitting a leave request, contact the IT Help Desk.

K-State IT Help Desk is here for you!

Welcome, new and returning K-Staters!  Information Technology Services (ITS) provides a variety of resources and services for free. Get your semester off to a good start by checking out a few of our resources:

  1. Get a free copy of Microsoft Office for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones.  See the installation instructions for Mac, for Windows, and for mobile devices.
  2. Connect your mobile devices to K-State’s wireless network.
  3. Install free Trend Micro Antivirus software (required for all computers connecting to K-State’s network).
  4. Use Zoom (video and audio conferencing) to meet virtually.
    Use Zoom to setup an online staff meeting, a training session, a class group meeting, beam in a speaker and more. See the Using Zoom guide to get started.
  5. Connect with the IT Help Desk on Twitter and Facebook.

Welcome to fall 2017

More IT resources for K-Staters are on the Welcome to IT at K-State website. Send questions to the IT Help Desk, helpdesk@k-state.edu, 785-532-7722. You can also search the IT Knowledge Base.

New KSIS navigation for students

by Information Technology ServicesKSIS logo

K-State’s Student Information System (KSIS) was successfully upgraded to version 9.2 over the summer. KSIS 9.2 has a new navigation, personalization options, and mobile-friendly features for iOS and Android devices.

The new Student Homepage provides quick and easy access to content most often used by students. Continue reading “New KSIS navigation for students”