Kansas State University

search

IT News

Category: Services and support

Sept. 28: Getting Started w/ ETDR Templates

""Are you a master’s or doctoral student? If so, it is likely that you will be conducting research as part of your studies. At some point, you may be writing a thesis, report, or dissertation to record your work to share with the profession and the world. K-State has updated templates (in MS Word and LaTeX) for students to use, in order to ensure that they include all required information in the proper formatting.

“Getting Started with ETDR Templates” is an online training on Zoom from 1 – 2:30 p.m. on Mon., Sept. 28.  

Continue reading “Sept. 28: Getting Started w/ ETDR Templates”

New eID password standards

Password standard changes are here

On April 8, K-State adopted new eID password standards. With these updated standards, most K-Staters will need to change their passwords only one more time and no longer be required to change their eID password every 180 days. If you have already changed your password since April, you will not receive a password change reminder email.

What do I need to do?

When you get the password change reminder email, change your password using the new password standards. Keep the following in mind:

  • Using a passphrase is one of the easiest ways to create a strong password.
  • After you change your password, you will not need to change your password again unless your password becomes compromised.
  • If you are required to change your password more often because of the job you perform, you will still need to follow those job-specific password guidelines.

Continue reading “New eID password standards”

Free technology resources and services for faculty and staff

Division of Information Technology provides a variety of resources and services for free. Get your semester off to a good start by checking out a few of them.

  • Remote access to software – Remote access to software in the K-State computer labs provides students the ability to use specialty software and avoid having to purchase themselves. Popular software includes SAS, SPSS, Mathematica, and Matlab. Adobe Creative Cloud is not available for remote access. To see a list of all software available in the computing labs, visit the Software in the Computing Labs page. To learn how to access the software visit the Remote Access page.
  • Get a free copy of Microsoft Office for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones.
    Installation instructions:

  • Connect your mobile devices to K-State’s wireless network.
  • K-State Survey powered by Qualtrics. Faculty/staff and authorized students can use the K-State Survey System. It’s powered by Qualtrics, a comprehensive survey tool with more than 90 question types, simplified reporting tools, online training modules, a library of surveys to peruse, and more.
  • Use Zoom (video and audio conferencing) to meet virtually.
    Use Zoom to setup an online staff meeting, a training session, a class group meeting, and more. See the Using Zoom guide to get started.
  • Connect with the IT Help Desk.

Resources:

Send any IT-related questions to the IT Help Desk, helpdesk@k-state.edu, or call 785-532-7722.

Free technology resources and services for students

Division of Information Technology provides a variety of resources and services for free. Get your semester off to a good start by checking out a few of them.

Resources:

Send any IT-related questions to the IT Help Desk, helpdesk@k-state.edu, or call 785-532-7722.

Access for software such as SPSS, SAS, MatLab, Mathematica and Minitab available

LabStats Remote Access is available to current students, faculty, and staff providing remote access to some computer labs on campus. The tool gives access to specialty software such as SPSS, SAS, Matlab, Mathematica, and Minitab and was created by LabStats to accommodate online learning for the COVID-19 quarantine period.

Users establish a Remote Desktop connection to the computers in the labs, which natively works on Windows based operating systems, and will also work on Mac, Android, iOS, and ChromeOS devices with the installation of the Microsoft Remote Desktop application. Once connected the user is presented with a window that contains the remote computer’s desktop. This experience mirrors what would occur on the lab computer.

Lab computers are locked down, which resets the computers back to their configured defaults on log-out or reboot. K-Staters who use this software via remote access need to save their data to OneDrive or a preferred cloud storage solution. Data saved on the remote computer will be lost once the remote session is terminated.

To access the tool visit https://www.k-state.edu/its/software/software-licenses/labstats/index.html. For technical assistance or questions please contact the IT Help Desk, (785) 532-7722.

K-State’s new eID password standards begin April 8

On Wednesday, April 8, K-State’s eID password standards are changing. With these updated standards, most K-Staters will need to change their passwords only one more time and no longer be required to change their eID password every 180 days.

What do I need to do?

When you get the password change reminder email, change your password using the new password standards. Keep the following in mind:

  • If you changed your password before April 8, you will receive a 180-day reminder email and will be required to change your password again. After that password change, you will not need to change your password again unless your password becomes compromised.
  • If you are required to change your password more often because of the job you perform, you will still need to follow those job-specific password guidelines.

Continue reading “K-State’s new eID password standards begin April 8”

K-State’s new eID password standards

Currently, K-Staters are required to change their eID password every 180 days. On Wednesday, April 8, K-State’s eID password standards are changing. With these updated standards, most K-Staters will need to change their passwords only one more time.

What do I need to do?

Right now, nothing. Before the change, you received an email every 180 days, reminding you to change your password. After April 8, the next time you get the reminder email, change your password using the new password standards. After that password change, you will not need to change your password again unless your password becomes compromised. Keep the following in mind:

  • If you change your password before April 8, you will receive a 180-day reminder email and will be required to change your password again. After that password change, you will not need to change your password again unless your password becomes compromised.
  • If you are required to change your password more often because of the job you perform, you will still need to follow those job-specific password guidelines.

Continue reading “K-State’s new eID password standards”

IT Help Desk returns to Hale

On March 16, the IT Help Desk will return to the second floor of Hale Library. The hours of operation will be:

  • Monday-Thursday, 7:30 a.m.-10 p.m.
  • Friday, 7:30 a.m.-8 p.m.
  • Saturday, 1- 6 p.m.
  • Sunday, 1-10 p.m.

The second floor of Hale will house 99 computers (87 Windows machines and 12 Macs) and 5 printers. The machines for processing scantron forms also will move to Hale.

A satellite IT Help Desk will be located on the first floor of the K-State Student Union with hours from 10 a.m.-2 p.m., Monday-Friday.

Some Information Technology Services will stay in the Union, including Equipment Checkout, the university telephone operators, Client Services, and Network Operations, until the remaining floors of Hale reopen.

Many thanks to the K-State Student Union staff for providing great space for the IT Help Desk over the last 20 months.

ServiceNow sessions on campus, March 4

Information Technology Services is hosting representatives from ServiceNow on March 4 in the Unger Complex. Opportunities to learn more about ServiceNow, including a general overview session and a more focused conversation session, are provided below.

  • 11-11:55 a.m.General overview of IT Service Management (ITSM) in ServiceNow for those interested in incident management, problem management, and enhancements (work orders). Join the session if you want to learn more about:
    • Incident management, problem management, request management, and enhancement management.
    • Ticketing system and work orders.
    • Compare and contrast tools used currently for ticketing and work orders.
  • 1-1:55 p.m. – This session is a more focused conversation with Q&A regarding our current implementation of ServiceNow (including processes discussed earlier and form management, workflow management, dashboards, reports) and areas for improved use. Join the session, if you have:
    • Business processes that are manual or paper-based, which could be automated.
    • Processes that occur in multiple systems that could be combined.
    • A need to measure how long a process takes or track the progress of a process.
    • A need to improve efficiencies.
    • A need for history or record-keeping around your processes.

The location for both sessions is Unger Complex, 146G or join the Zoom session.

ServiceNow is a cloud-based workflow software application shared among some members of One IT and K-State functional offices to manage incidents, problems, request fulfillment, asset management, change management, projects, and much more. For more information visit the ServiceNow website.