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IT News

Category: Services and support

IT Service Desk spring break schedule

The IT Service Desk will have reduced hours during spring break, open from 8 a.m. to 6 p.m. March 11-15, closed March 16. Regular hours will resume on March 17.

The Media Center will be open 8 a.m. to 5 p.m. March 11-15. The IT Equipment Checkout will be closed during spring break.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

Continue reading “IT Service Desk spring break schedule”

Need help? Contact the IT Service Desk

Need help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

Continue reading “Need help? Contact the IT Service Desk”

IT Service Desk closed Jan. 15

The IT Service Desk will be closed on Monday, Jan. 15, during the Martin Luther King holiday. For those who need assistance, you can access the IT Knowledge Base. The IT Knowledge Base is a collection of all IT information in a single, easily accessible knowledge base that provides a one-stop-shop for customer self-service. The IT Service Desk will resume its regular operating hours on Tuesday, Jan. 16.

Located on the second floor of Hale Library, the IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service. Continue reading “IT Service Desk closed Jan. 15”

IT Service Desk fall schedule

The IT Service Desk’s fall schedule begins on Sun. Aug. 20. Located on the second floor of Hale Library, the IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident solving computer problems or ordering an IT Service.

IT Service Desk Hours

All Services — Phone, Live Chat, and Walk-in
  • Monday – Thursday — 7:30 a.m. – 8 p.m.
  • Friday — 7:30 a.m. – 6 p.m.
  • Saturday —  Closed
  • Sunday — 1 – 8 p.m.
Phone and Chat Only
  • Monday – Thursday — 8 – 10 p.m.
  • Friday — 6 – 8 p.m.
  • Saturday –  Closed

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Need help? Self-help is available in the IT Knowledge Base

The IT Knowledge Base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. The Knowledge Base is designed to make it easy for K-Staters to find solutions to their problems without asking for help.

Collecting all IT information in a single, easily accessible knowledge base provides a one-stop-shop for customer self-service, including:

  • Timely information
  • Enhanced search capabilities
  • Improved accessibility

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Need help? Self-help is available in the IT Knowledge Base

The IT Knowledge Base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. The Knowledge Base is designed to make it easy for K-Staters to find solutions to their problems without asking for help.

Collecting all IT information in a single, easily accessible knowledge base provides a one-stop-shop for customer self-service, including:

  • Timely information
  • Enhanced search capabilities
  • Improved accessibility

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Need help? Contact the IT Service Desk

Need help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

The IT Service Desk is now using TeamDynamix to improve the customer service experience. With the implementation of TeamDynamix, K-Staters can expect the following:

  • Increased efficiency when addressing and resolving IT service requests and tickets
  • Improved problem-solving and decision making
  • Updated knowledge base providing self-help capabilities
  • Enhanced collaboration with IT Service Desk and K-Staters for real-time support

Continue reading “Need help? Contact the IT Service Desk”

Reminder: Office 365 Basic Authentication to be disabled Oct. 31

Microsoft Outlook logoMicrosoft is phasing out Basic Authentication for the higher security standards of Modern Authentication known as OAuth. The Modern Authentication protocols provide users with more secure access to Microsoft’s systems, including K-State email. When Microsoft’s mandated Basic Authentication disablement occurs, any email application that uses Basic Authentication may no longer work properly. Therefore, if you are using Basic Authentication, you must update your authentication to send and receive your email.

What do I need to do?

If you are using the latest version of Outlook on the web, desktop, or mobile, you do not need to do anything because you already use Modern Authentication.

Check all your devices, the ones you currently use and the older ones you use less frequently. Be aware that older devices (tablet, desktop, phone) may be using a client that is using Basic Authentication.

Modern Authentication (Oauth) is supported in the following:

  • All up-to-date Outlook versions on any platform. (Web Client not affected)
  • Current hardware/software versions of Apple devices (iOS 11 or later, iPad 13.1 or later, and macOS 10.14 or later) support Modern Authentication natively in the built-in email app (Mail).
  • Current hardware/software versions of Android devices running the Gmail app support Modern Authentication.

Continue reading “Reminder: Office 365 Basic Authentication to be disabled Oct. 31”

Office 365 Basic Authentication to be disabled Oct. 31

Microsoft Outlook logoMicrosoft is phasing out Basic Authentication for the higher security standards of Modern Authentication. The Modern Authentication protocols provide users more secure access to Microsoft’s systems, including K-State email. When Microsoft’s mandated Basic Authentication disablement occurs, any email application that uses Basic Authentication will no longer work properly. Therefore, if you are using Basic Authentication, you must update your authentication to send and receive your email. For more information from Microsoft on this change, please review the relevant Microsoft Blog.

What do I need to do?

If you are using the latest version of Outlook on the web, desktop, or mobile, you do not need to do anything because you already use Modern Authentication.

Modern Authentication is supported in:

  • All up-to-date Outlook versions on any platform.
  • Current hardware/software versions of Apple devices (iOS 11 or later, iPad 13.1 or later, and macOS 10.14 or later) support Modern Authentication natively in the built-in email app (Mail).
  • Current hardware/software versions of Android devices running the Gmail app support Modern Authentication.

Continue reading “Office 365 Basic Authentication to be disabled Oct. 31”

Fall semester hours for the IT Service Desk

K-State’s IT Help Desk has undergone a name change and will now be called the IT Service Desk.

Why are we rebranding? IT staff have spent the last several months evaluating the customer experience. It has become clear that K-Staters are reaching out for more than just help; many inquiries are about services and information. With this in mind, the rebranding or name change will encompass additional needs of K-Staters to deliver a “World Class IT Service Desk” experience. Continue reading “Fall semester hours for the IT Service Desk”