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IT News

Category: Services and support

IT Help Desk is now the IT Service Desk

K-State’s IT Help Desk has undergone a name change and will now be called the IT Service Desk.

Why are we rebranding? IT staff have spent the last several months evaluating the customer experience. It has become clear that K-Staters are reaching out for more than just help; many inquiries are about services and information. With this in mind, the rebranding or name change will encompass additional needs of K-Staters to deliver a “World Class IT Service Desk” experience. Continue reading “IT Help Desk is now the IT Service Desk”

New issue of the SSC-Navigate Newsletter is now available

The K-State Student Success Collaborative-Navigate is a suite of technology tools designed to provide students with a coordinated care network. The SSC-Navigate tools include predictive analytics, appointment scheduling, robust communication and outreach resources, academic planning, and much more. The goal is to help student success professionals be increasingly connected, proactive, and guided by data.

A new issue of the SSC-Navigate Update is now available. Learn about what is new in the platform, including: Continue reading “New issue of the SSC-Navigate Newsletter is now available”

IT Help Desk hours extended through Feb. 5

At the beginning of the semester, the IT Help Desk hours were extended to accommodate health and safety concerns due to the surge of the Omicron variant of Covid-19.

The extended hours will continue through Saturday, February 5, as indicated below:

  • 8 a.m. – 5 p.m. All services – Hale Library walk-in, phone, and email
  • After 5p.m. Remote services via phone and email, no walk-in services

As needed, further updates will be provided in K-State Today and the IT News Blog. The IT Help Desk hours are available on the IT Help Desk webpage.

If you have any questions, contact the IT Help Desk at 785-532-7722 or email at helpdesk@ksu.edu.

System outages may occur as K-State works to resolve Log4j vulnerability

On Thursday, December 9, a vulnerability in specific Log4J libraries was discovered worldwide. Log4j is a library used by many Java applications, including Amazon, Twitter, and Apple iCloud. K-State’s Division of Information Technology (IT) has seen an influx of cyberattacks trying to exploit this vulnerability and has worked continuously since the discovery to configure workarounds, install patches, and take other defensive measures to protect the University.

K-Staters may experience system outages during emergency patching and configuration tasks as IT resolves this problem. In extreme circumstances, where patching or workarounds are unavailable, IT may take systems offline. All efforts will be exhausted before IT makes that decision; additional communication will follow if services are taken down. Continue reading “System outages may occur as K-State works to resolve Log4j vulnerability”

Duo Mobile App redesign is coming this week

This week, Duo will release a redesigned version of the Duo Mobile app for iOS and Android. One change you will notice when you receive a push notification with the new app is that the green approve button is now on the bottom right of your mobile device; previously, it had been on the bottom left.

The rolling release is scheduled for the following timeframes:

  • iOS: October 11–18, 2021
  • Android: October 11–15, 2021

K-State password + Duo (second-layer security) = Access Continue reading “Duo Mobile App redesign is coming this week”

New issue of the SSC-Navigate Newsletter is now available

The K-State Student Success Collaborative-Navigate is a suite of technology tools designed to provide students with a coordinated care network. The SSC-Navigate tools include predictive analytics, appointment scheduling, robust communication and outreach resources, academic planning, and much more. The goal is to help student success professionals be increasingly connected, proactive, and guided by data.

A new issue of the SSC-Navigate Update is now available. Learn about what is new in the platform, including: Continue reading “New issue of the SSC-Navigate Newsletter is now available”

Duo Mobile App Redesign Available in October

Duo plans to release a redesigned version of the Duo Mobile app for iOS and Android in October. The rolling release of version 4.0.0 of Duo Mobile is scheduled for the following timeframes:

  • For iOS: October 11 through 18, 2021.
  • For Android: October 11 through 15, 2021.

K-State password + Duo (second-layer security) = Access Continue reading “Duo Mobile App Redesign Available in October”

Sept. 28: Getting Started w/ ETDR Templates

""Are you a master’s or doctoral student? If so, it is likely that you will be conducting research as part of your studies. At some point, you may be writing a thesis, report, or dissertation to record your work to share with the profession and the world. K-State has updated templates (in MS Word and LaTeX) for students to use, in order to ensure that they include all required information in the proper formatting.

“Getting Started with ETDR Templates” is an online training on Zoom from 1 – 2:30 p.m. Monday, Sept. 28.  

Continue reading “Sept. 28: Getting Started w/ ETDR Templates”

New eID password standards

Password standard changes are here

On April 8, K-State adopted new eID password standards. With these updated standards, most K-Staters will need to change their passwords only one more time and no longer be required to change their eID password every 180 days. If you have already changed your password since April, you will not receive a password change reminder email.

What do I need to do?

When you get the password change reminder email, change your password using the new password standards. Keep the following in mind:

  • Using a passphrase is one of the easiest ways to create a strong password.
  • After you change your password, you will not need to change your password again unless your password becomes compromised.
  • If you are required to change your password more often because of the job you perform, you will still need to follow those job-specific password guidelines.

Continue reading “New eID password standards”

Free technology resources and services for faculty and staff

Division of Information Technology provides a variety of resources and services for free. Get your semester off to a good start by checking out a few of them.

  • Remote access to software – Remote access to software in the K-State computer labs provides students the ability to use specialty software and avoid having to purchase themselves. Popular software includes SAS, SPSS, Mathematica, and Matlab. Adobe Creative Cloud is not available for remote access. To see a list of all software available in the computing labs, visit the Software in the Computing Labs page. To learn how to access the software visit the Remote Access page.
  • Get a free copy of Microsoft Office for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones.
    Installation instructions:

  • Connect your mobile devices to K-State’s wireless network.
  • K-State Survey powered by Qualtrics. Faculty/staff and authorized students can use the K-State Survey System. It’s powered by Qualtrics, a comprehensive survey tool with more than 90 question types, simplified reporting tools, online training modules, a library of surveys to peruse, and more.
  • Use Zoom (video and audio conferencing) to meet virtually.
    Use Zoom to setup an online staff meeting, a training session, a class group meeting, and more. See the Using Zoom guide to get started.
  • Connect with the IT Help Desk.

Resources:

Send any IT-related questions to the IT Help Desk, helpdesk@k-state.edu, or call 785-532-7722.