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Category: Strategic Planning

CRM Town Hall Dec. 12

Registration opens Mon., Nov. 18, for the fifth CRM Town Hall meeting. The Town Hall is 1 to 3 p.m., Thurs., Dec. 12, in the College of Business Administration, Room 4061.

The Town Hall will start with a 30-minute CRM project status update. This part of the meeting is open to everyone via Zoom and does not require registration. Go to k-state.edu/crm/town-hall for the Zoom ID. You will need to use your eID and password to view this page. Continue reading “CRM Town Hall Dec. 12”

CRM introduction training Oct. 31, Nov. 12, and Dec. 2

CRM Introduction Training has been scheduled for Oct. 31, Nov. 12, and Dec. 2. All training sessions will be in Calvin Hall 306, and training will last for 1.5 hours. Training sessions are limited to 20 people per session. You must be enrolled in the session to attend.

To sign up for training, sign in to HRIS.

  1. Under Self Service, choose Learning and Development, then KSU Training Enrollment.
  2. On the Request Training Enrollment page, look for CRM Introduction WIT310.
  3. Select View Available Sessions.
  4. Select the Session you would like to attend.
  5. Select Continue.

Continue reading “CRM introduction training Oct. 31, Nov. 12, and Dec. 2”

CRM Town Hall July 30

Registration opens Thursday, July 18, for the third CRM Town Hall meeting. The Town Hall is 1 to 3 p.m., Tuesday, July 30, in the College of Business Administration, Room 4061.

The Town Hall will start with a 30-minute CRM project status update. This part of the meeting is open to everyone via Zoom and does not require registration. Go to k-state.edu/crm/town-hall for the Zoom ID. You will need to use your eID and password to view this page.

The next part of the meeting will focus on business processes and requires registration. Participants will have the opportunity to discuss their use of a CRM system for undergraduate recruitment. Individuals can evaluate what is currently working and not working in their recruitment processes. Please be aware these are different sessions than the previous Town Hall, but we welcome new and past participants.

Continue reading “CRM Town Hall July 30”

CRM Town Hall July 18

Registration opens Monday, July 8, for the second CRM Town Hall meeting. The Town Hall is 10 a.m.-noon, Thursday, July 18, in the College of Business Administration, Room 4061.

The Town Hall will start with a 30-minute CRM project status update. This part of the meeting is open to everyone via Zoom and does not require registration. Go to k-state.edu/crm/town-hall for the Zoom ID. You will need to use your eID and password to view this page.

The next part of the meeting will focus on business processes and requires registration. Participants will have the opportunity to discuss their use of a CRM system for undergraduate recruitment. Individuals can evaluate what is currently working and not working in their recruitment processes. Please be aware these are different sessions than the previous Town Hall, but we welcome new and past participants.

Continue reading “CRM Town Hall July 18”

New CRM selected for student recruitment

The Constituent Relationship Management (CRM) search committee is happy to announce TargetX, powered by Salesforce, as K-State’s new CRM for undergraduate and graduate recruitment.

TargetX received high ratings from the campus community following their product presentation. Throughout the selection process, TargetX demonstrated the ability to meet K-State’s business needs by providing a strong platform that will follow the lifecycle of a student. More information about the selection process is available in previous updates posted on the CRM website.

Key benefits and features of TargetX include:

  • Campus-wide collaboration
  • Business process automation
  • Sleek and mobile-friendly tools
  • Web-based platform
  • Constituent catered portal
  • Salesforce CRM solution and applications

Town Hall meetings kicked-off on June 26, with others to follow on July 18 and July 30. Each Town Hall consists of two parts. The first part is a 30-minute CRM project status update and is open to all via Zoom. The second part focuses on business processes and requires registration and in-person attendance. To learn more about the Town Halls, go to k-state.edu/crm/town-hall.  You will need to sign in with your eID and password to view this page.

Stay up to date about the K-State CRM by visiting k-state.edu/crm.

Elsasser named deputy CIO for business intelligence and analytics

Jan Elsasser has been named Deputy CIO for business intelligence and analytics. Most recently, Elsasser served as assistant vice president/director of technology & information services in Student Life supporting student success and enrollment management. Over the last 25 years, she has worked in various capacities in admissions, information management, and network technologies for K-State and the K-State Foundation.

Notable projects include:

  • Oversight for K-State 360, the co-curricular tracking application
  • Expansion for CampusNexus CRM

Currently, Elsasser is leading the project team to implement a university-wide Constituent Relationship Management (CRM) solution to improve the management of student relationships for recruitment, enrollment, and student success.

Elsasser earned a bachelor’s of science in social science from Kansas State and a masters of science in human computer interaction from Iowa State University. She will serve as one of the four Deputy CIO positions who along with the CIO will make-up the executive leadership team for Information Technology Services.

 

Save the date: CRM town halls scheduled June 26, July 18, July 30

The Constituent Relationship Management (CRM) search committee is finalizing the contracts for a new CRM vendor for student recruitment. The committee will soon be announcing the new vendor.

The next step in the CRM process is to conduct Town Hall meetings to discuss business processes and implementation planning. The College of Business Administration, Room 4061, will host all Town Hall meetings on the following dates:

  • Wednesday, June 26, 1-3 p.m.
  • Thursday, July 18, 10 a.m.-noon
  • Tuesday, July 30, 1-3 p.m.

Continue reading “Save the date: CRM town halls scheduled June 26, July 18, July 30”

Deputy CIO position announcements

Chad Currier, chief information security officer, has been selected as the IT chief
operating officer/deputy CIO for Enterprise Technology and Betsy Draper will serve as the deputy CIO for strategy, planning, and enterprise architecture.

Currier brings a wealth of experience in managing enterprise technology to this role and will help lead K-State through significant transformation in our technical infrastructure and customer support structure. For the time being, he will continue as chief information security officer or CISO.

In May 2018, Currier joined K-State as the CISO. Prior to coming to K-State, he served as manager of the Information Security Office for Novant Health where he oversaw a comprehensive cybersecurity program for the Cybersecurity Incident Response Center of an integrated health system consisting of 15 medical centers and more than 500 physician offices.

Currier has more than twenty years of experience in IT security and infrastructure related areas. He earned a bachelor’s degree in information systems from Strayer University and a graduate certificate in information security & privacy from University of North Carolina, Charlotte.

Draper as the deputy CIO for strategy, planning, and enterprise architecture brings vast experience in enterprise architecture and strategy. She joined information technology services in 2016 as the associate vice provost for information technology where she led planning, portfolio and project management, served as interim CISO and worked across the university on business process analysis. She led the charge in operationalizing the IT Strategic Plan.

Prior to coming to K-State, Draper served as the chief enterprise architect and IT portfolio manager for the National Institute of Food and Agriculture with USDA in Washington, DC. Draper’s IT and higher education experience spans more than 35 years in positions ranging from instructional designer to assistant professor to chief information officer. Draper holds a Bachelor of Business Administration in management information systems from Iowa State University, a Masters of Business Administration from North Dakota State University and a Doctor of Education in adult and higher education administration from the University of South Dakota.

 

 

Deputy CIO for Emerging Technology and Innovation

""The search committee for the Deputy CIO for Emerging Technology and Innovation has invited Mr. Scott Finkeldei to interview for the position.  Mr. Finkeldei will present an open forum on the topic of:  “Roadmap for the Development of True Technology Innovation in Higher Education” at 10:30 a.m. Wednesday, June 5, in 146 G&H Unger Complex. You can also join the Zoom session.

Application materials and the position description are available on the ITS employment page.

A video of the presentation and a feedback form will be available on the Deputy CIO for Emerging Technology and Innovation Candidate Materials webpage.

If you have any questions, contact Kelly Moon (kmoon@ksu.edu).

ITS Data Center relocation

The Data Center Relocation project gets underway this week with Amazon Web Services (AWS) representatives onsite to provide migration readiness planning. This sixteen-week effort is designed to prepare ITS staff to move services to the cloud environment and out of the Hale Library data center.

The phases for the project include:

  • Retain AWS Professional Services for Migration Planning
  • Move the K-State Enterprise Resource Planning (ERP) systems to Managed Services on the Amazon Web Services (AWS) cloud
  • Move critical workloads to AWS via VMWare
  • Move the existing SoftwareAG WebMethods implementation to the SoftwareAG iPaaS (integration Platform as a Service) solution
  • Implement a reliable backup and recovery solution
  • Move services that will run most efficiently onsite than in AWS to a new physical on-premise data center

The project is scheduled to conclude in March 2020. Milestones and successes will be announced in K-State Today and on the strategic planning website.

Data Center Relocation Timeline
Click image to enlarge.

Plans to move out of Hale Library were in the works and part of the IT Strategic Plan. The fire on the roof of Hale resulting in significant smoke, water and corrosion damage shortened the lifespan of the data center hardware and accelerated the timeline for the planning and the relocation move.

Amanda Tross serves as the IT Project Manager. Staff from across ITS are participating in the project. Some of the leads include:

  • Rob Caffey: AWS-MRP and WebMethods Project Lead
  • Chad Currier – Project Lead
  • Greg Dressman: VMC, Backup & Recovery Solution, and On-Premise Data Center Project Lead
  • Julie Henton: Procurement Lead
  • Loren Wilson: ERP Project Lead
  • Ashley Wondra: KITO Liaison
  • Gary Pratt, CIO serves as the Project Sponsor