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October 12: Microsoft Teams Essentials training

Microsoft Teams Essentials training is scheduled 10-11:30 p.m., Monday, October 12.

Register for the Microsoft Teams training course and learn ways to be more efficient in our teaching, learning, and remote work environments.

You can also arrange a training session for groups (departments, units, teams, etc.). Complete the group registration form if you are interested in scheduling a group training session.

Help with Microsoft Teams

A team has been created within Microsoft Teams to provide training and support for K-Staters. Sign in to Microsoft Teams and join the team using this link.

Benefits of using Microsoft Teams

  • Reduce the number of emails filling up your Inbox
  • Provides an alternative tool for web conferencing
  • Slick video/calls – without picking up a phone
  • Chat can occur in small and large groups
  • Quick turnaround time on some tasks
  • Use of Microsoft Teams does not require the use of VPN or remote desktop applications.

IT Update: September 2020

They’re back! The fall semester is well underway. The Division of Information Technology (IT) continues to upgrade the network infrastructure across campus, troubleshoot classroom technology when needed, collaborate on cleaning protocols for classroom and lab spaces, provide training for teaching, learning, campus operations, and more. 

The Network and Telecommunications team has been working on several projects across campus, including:
  • Ongoing renovations in Hale Library, McCain, and the Southside expansion at Bill Snyder Family Stadium
  • Infrastructure upgrades in ICE Hall, Polytechnic campus, VetMed complex, Unger, and Pat Roberts Hall
  • Working with various departments and the Academic and Student Technology group on AV equipment installs for the Manhattan and Olathe campuses

Continue reading “IT Update: September 2020”

Location of computers and print stations on campus

With the return to campus, there are specific locations for publicly available computers and print stations.

Windows and Mac computer stations are available in Hale Library (Windows on 1st and 2nd floors, Macs on 2nd floor) and in the K-State Student Union. The Mac computers in Hale Library have Adobe Creative Cloud software. A large format scanner is available on the second floor of Hale and can be used to scan maps, CAD drawings, posters, newspaper articles and more.

There are black and white and multifunction printers available on the first and second floors of Hale Library.  Justin lobby has a black and white printer. Color printing is available on the 1st and 2nd floor of Hale Library and Weigel Library in the Pierce Information Commons just outside of room 0081. Weigel Library also supports 11″x17″ paper printing. The K-State Student Union has a black and white printer on the first and ground floors. See the printing on campus page.

In Cardwell Library, there is a black and white multifunction printer and three lab computers. The printer and one lab computer are located in the corridor, Cardwell 105C. The other lab computers are available in the main library space, Cardwell 105.

Centrally supported computer labs located in Calvin 306, Calvin 318 and Dickens 001A and the Media Center in Seaton 001 are closed for the Fall 2020 semester.

Students who need specific software for class such as SAS or SPSS, should check out remote access to software.

Canvas-Zoom integration link is broken within Canvas

The Canvas-Zoom integration link within Canvas is currently not working because of a security change in some web browsers like Firefox and Chrome.

To fix this issue in your browser, follow the step-by-step instructions in the ServiceNow article, Canvas embedded content displaying incorrectly due to new SameSite restriction.

You can still access Zoom outside of Canvas by going to ksu.zoom.us. Continue reading “Canvas-Zoom integration link is broken within Canvas”

IT Update: August 2020

Here they come! Fall semester is less than a week away. The Division of Information Technology has been updating the network infrastructure across campus, preparing classrooms where appropriate, collaborating on cleaning protocols for classroom and lab spaces, providing training for teaching and learning, opening up the IT Help Desk in Hale library and more. 

In centrally scheduled and departmental rooms across campus, you will find a camera, microphone and connections for laptops. The training to use these technologies is provided here. Cleaning protocols were developed in collaboration with System Administrators and Facilities and available from the COVID-19 website.

Microsoft Teams training continues. Find dates/times for training here. The university posted the Teams retention schedule that is effective August 24.

The start of semester change freeze begins Mon, Aug. 10 at 12:01 a.m. CST and runs through the grade posting deadline of Fri., Aug 21 at 11:59 p.m. CST. Information Technology avoids making changes to customer-facing production servers or services to minimize potential risks to and impacts on students, faculty, and staff at the start of the semester.

Maintenance on FIS will be Sat, Aug 22. FIS will be unavailable from 6 p.m., Sat., Aug. 22, through 6 p.m., Sun., Aug. 23.

HRIS, KSIS, and DARS will be unavailable from midnight – 4 a.m., Sunday, Sept 6. Information Technology will be performing maintenance on the Oracle PeopleSoft systems. This maintenance is to keep the system secure and up to date.

For fall semester, Windows and Mac computer stations are available in Hale Library (Windows on 1st and 2nd floors, Macs on 2nd floor) and in the K-State Student Union. Mac computers in Hale Library include Adobe Creative Cloud.  K-State computer labs located in Calvin 306, Calvin 318, and Dickens 001A, as well as the Media Center in Seaton 0001 are closed.

The Information Technology Usage Policy (PPM3420) has been updated. Please take the time to review. The policies clarifies that there is “no expectation of privacy for users” on university/state owned equipment.

Comparison of Phishing Scams and Compromised eIDs Jan 1 – Aug 1

YTD 2020 YTD 2019 YTD 2018
Compromised eIDs 321 420 292
Phishing scams 853 916 333
Phishing scam tickets processed 2184 2416 1641

 

Information Technology Services testing working remotely

Over the past several weeks, K-State has been preparing for how we might respond to the spread of the Coronavirus.  Circumstances might require staff to work remotely.

To prepare for this possibility, Information Technology Services (ITS) is testing a remote work scenario this week. The goal is to ensure that our technology resources and documentation are ready and available if students, faculty, and staff need to work and access K-State resources remotely.

One of the most frequent questions to ITS, “Is there available bandwidth to conduct classes online?” The answer is yes, however be aware numerous devices using your connection to an internet service provider all compete for the same bandwidth, which may slow your connectivity to K-State resources. Also, ITS has verified that Canvas, Zoom, Mediasite, Office 365 and other key resources will scale to meet the demand.

ITS will share best practices and tools for working in remote locations on the university’s COVID-19 update page.

 

March 9: Windows Software Update Service (WSUS) will push Windows 10 update

Windows updateOn Mon., March 9, Windows Software Update Service (WSUS) will push the Windows 10 November 2019 Update (Build 1909) to all applicable University-owned Windows 10 computers connected to the central WSUS server. Once the update files are downloaded, K-Staters will need to restart their computer to complete the installation. You have the option to restart immediately or postpone the restart to a later time. Once the computer is restarted, the update will begin installing and the computer will be unusable during the install. It is estimated the install will take up to 2 hours to complete.

See the K-State’s Windows Software Update Service (WSUS) knowledge base article for instructions on how to set up the service.

If you have any question, contact the IT Help Desk (helpdesk@ksu.edu or 532-7722).

ITS receives 2019 E&I Cloud Leadership Award

Information Technology (IT) is the recipient of the 2019 E&I Cloud Leadership Award for Hybrid IaaS (Infrastructure as a Service)/PaaS (Platform as a Service). The award recognizes the work of IT staff for their achievements through the innovative use of cloud-first technology. K-State was chosen because of the extensive planning process, the complexity of the project, the hybrid approach to the cloud strategy, and the speed of implementation. There were over 100 applicants for the awards within six categories.

While the fire in Hale accelerated the timeline to move systems to the cloud, K-State was in the process of developing the IT Strategic Plan with a priority to modernize the IT infrastructure and move critical services to the cloud.
Continue reading “ITS receives 2019 E&I Cloud Leadership Award”