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IT Update

Fall is a spooky time of year with cooler weather, hundreds of events across campus and IT staff cranking on projects. Duo, two factor authentication, is coming to the final three faculty/staff groups and the cloud first strategy continues with moves of priority systems to the cloud.

Staff

As part of the IT Reorganization process, Gary Pratt, CIO announced the combining of the Network Operations Center and the Information Security and Compliance Office to form the Security Intelligence and Operations Center.

Scott Finkeldei has accepted the role of Director for Academic and Student Technology. In this role, Scott will continue to lead the faculty support services provided by the Office of Mediated Education (OME). Additionally, Scott will provide a more focused effort in providing direct support for faculty in the teaching, learning and scholarship arenas as well as support the student success technology needs of campus.

IT continues to emphasize professional development for staff especially in the areas of ITIL and cloud strategies.

Continue reading “IT Update”

Oct. 16: Introduction to Qualtrics

Qualtrics surveys can be used for event registrations, satisfaction surveys, online forms, academic research, training, and more. Join us for an Introduction to Qualtrics training session from 2:30-4:30 p.m. Wednesday, October 16 in 306 Calvin Hall. All students, faculty, and staff who use this research suite are welcome to attend.

Topics to be covered:

  • Create and manage surveys
  • Customize the look and feel
  • Collaborate with others
  • Use block options and survey flow
  • Use display and skip logic
  • Distribute a survey
  • Run and analyze reports

Graduate and undergraduate students must work with an advisor/supervisor for access to Qualtrics using this request form.

Register through HRIS. See Using HRIS to register for classes.

Join us today for the State of IT Security presentation

Today begins National Cybersecurity Awareness Month (NCSAM). Register for the “State of IT Security at K-State” presentation and join us from 1;30 -2:30 p.m. today. After you register, you will receive a Zoom meeting invitation.

Some highlights that will be covered include:

  • National Cybersecurity Awareness Month events
  • Attack Metrics — cyber attacks at K-State
  • Future of cybersecurity at K-State
  • Security changes as K-State transitions to the cloud
  • How every K-Stater can help

See the K-State It Security Awareness Month web page to keep up-to-date on the latest details. Follow us on Twitter to stay involved with all the activities throughout the month of October.

Announcing the Cloud Center of Excellence

Dear Colleagues,

Plans to modernize K-State’s IT infrastructure are an important part of the 2018 IT Strategic Plan as we work to deliver the IT services required of a top 50 public research University.  The damage to K-State’s primary data center caused by the Hale fire provides an opportunity to accelerate the timeline to execute a cloud first strategy. To support this important strategic objective K-State’s One IT is creating a Cloud Center of Excellence (CCoE) for the governance, advocacy, training and resources necessary to align cloud migration activities with K-State’s goals.

K-State’s Cloud Center of Excellence (CCoE) is a centralized cloud computing governance function that serves as an internal cloud service broker and acts in a consultative role for central and distributed IT, and consumers of cloud services across campus. The CCoE oversees functions such as cloud computing policy, cloud provider selection and relationships, cloud solution architecture, workload placement and governance. The CCoE provides guidelines and guardrails that improve outcomes and manage risks. The CCoE does not have day-to-day operational responsibilities, nor is it a sourcing or vendor management organization, nor a project management organization.

In the coming weeks, the core team will be meeting with entities across campus to explain the functions of the CCoE as we create the infrastructure for a top 50 public research university. More information about the CCoE is available from: https://www.k-state.edu/it-strategic-planning/ccoe/index.html

Sincerely,

Gary Pratt, Chief Information Officer

Microsoft Teams Essentials

""Microsoft Teams is a communication and collaboration tool that allows users and organizations to efficiently discuss and work on projects and tasks without the need of email, phones, or file sharing applications. This hands-on training will cover:

  • Accessing the application
  • Exploring the layout of the user interface
  • Understanding the purpose for the different levels of communication
  • Working on files at the same time as others
  • Getting an introduction to some of the additional apps
  • Demonstrating the integration to other Microsoft Office applications (such as Word and Excel)
  • Getting a brief walk-through of Shifts (scheduling)

More advanced features like Team creation and management will not be covered in this course.

Each training session will be limited to 20 users. Sessions will be held in Calvin 306 computer lab. Sessions are scheduled for the following dates:

  • Session 1: September 9, 8 a.m. – 9 a.m.
  • Session 2: September 9, 3 p.m. – 4 p.m.
  • Session 3: September 10, 8 a.m. – 9 a.m.
  • Session 4: September 12, 8 a.m. – 9 a.m.
  • Session 5: September 12, 9 a.m. – 10 a.m.

To sign up for a session, email Robert Howard at baxdrex@ksu.edu

CRM Town Hall Sept. 12

Registration opens Thurs., Aug. 29, for the fourth CRM Town Hall meeting. The Town Hall is 2 to 4 p.m., Thurs., Sept. 12, in the College of Business Administration, Room 4061.

The Town Hall will start with a 30-minute CRM project status update. This part of the meeting is open to everyone via Zoom and does not require registration. Go to k-state.edu/crm/town-hall for the Zoom ID. You will need to use your eID and password to view this page.

The next part of the meeting will focus on business processes and requires registration. Participants will have the opportunity to discuss their use of a CRM system for undergraduate recruitment. Individuals can evaluate what is currently working and not working in their recruitment processes. Please be aware these are different sessions than the previous Town Hall, but we welcome new and past participants.

Continue reading “CRM Town Hall Sept. 12”

Sept. 10: Introduction to Qualtrics

Qualtrics surveys can be used for event registrations, satisfaction surveys, online forms, academic research, training, and more. Join us for an Introduction to Qualtrics training session from 2-4 p.m. Tuesday, September 10 , in 306 Calvin Hall. All students, faculty, and staff who use this research suite are welcome to attend.

Topics to be covered:

  • Create and manage surveys
  • Customize the look and feel
  • Collaborate with others
  • Use block options and survey flow
  • Use display and skip logic
  • Distribute a survey
  • Run and analyze reports

Graduate and undergraduate students must work with an advisor/supervisor for access to Qualtrics using this request form.

Registration through HRIS is required. See Using HRIS to register for classes.

Deputy CIO for Business Intelligence and Analytics

The search committee for the Deputy CIO for Business Intelligence and Analytics has invited two candidates to interview for the position.  The interviews will take place on June 5-6.  Each candidate will present an open forum on the topic of:  “Roadmap for the Development of Superior Business Intelligence in Higher Education.”  The open forum schedules and candidates interviewing for the position are:

Application materials and the position description are available on the ITS employment page.

A video of the presentation and a feedback form will be available on the Deputy CIO for Business Analytics and Intelligence Candidate Material webpage.

If you have any questions, contact Kelly Moon (kmoon@ksu.edu).

 

Getting help from Qualtrics Support

If you need advanced help with Qualtlrics, you can contact the Qualtrics Support team. However, as of May 13, 2019, you’re required to login to the Support Center to submit a support ticket. Qualtrics made this change to ensure the privacy of user accounts and to prevent others from posing as another user.

Submitting a ticket

  1. Go to Support Center.
  2. Click Sign in with SSO.
  3. In the Enter your company’s Organization ID, type kstate and then click Continue.
  4. Click I have a different support request
  5. Proceed with submitting a support ticket as usual.
  6. In the What Qualtrics product are you using? list, select Survey Platform.
  7. In the Please very briefly describe your request, type a description of what you need help with.
  8. Click how you would like to get support (chat, email, phone, community).Note: You can only get support from the Qualtrics Support team for the account that you used to login into the Support Center.

Phone support will remain the same. If you have any questions, contact the IT Help Desk (2-7722 or helpdesk@ksu.edu).

Deputy CIO for Enterprise Technology and Chief Operating Officer Interviews

""The search committee for the Deputy CIO for Enterprise Technology and Chief Operating Officer has invited four individuals to interview for the position. The interviews will take place on May 6th, 7th, 8th, 9th. Each candidate has been asked to prepare a presentation for an open forum on the topic of: “Roadmap for creating an integrated, outcome and service-focused Enterprise Technology organization.” The open forum schedules and candidates interviewing for the position are:

Application materials and the position description are available on the ITS employment page.

An evaluation form for feedback on each candidate will also be made available and can be found at the same web address on the day of the interview.

If you have any questions, contact Kelly Moon (kmoon@ksu.edu).