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April 3: SumnerOne Copier Day training

Representatives from SumnerOne will host a Copier Day training day from 10 a.m. – 3 p.m. Tuesday, Apr. 3, in BB 1092 College of Business. This event is free to all K-Staters.

Scheduled training sessions will focus on the recently delivered copiers with an opportunity for Q&A during each session. Additionally, there will be discussion on support options for various brands of printers and printer supplies.

Schedule

  • 10-10:45 a.m.Open House – Meet and Greet
  • 10:45-11:30 a.m.Using Your Copier – Office Professionals/Power Users
    – Overview of the most common functions. Print, Copy, Scan to…
    – More advanced functions and Apps
    – Q&A
  • 11:30 a.m.-noonManaged Print Service – Office Professionals/Unit Managers/System Admins
    – Not just copiers – We can help with your printer needs too
    – Printer choices/Printer supplies – Maintenance – Service
    – Overview of how it can work for your department
    – Q&A
  • Noon-1:15 p.m.Open House – Meet and Greet – Everyone (Come and Go)
    – SumnerOne specialists on hand
  • 1:15 p.m.Network Administration – System Admins
    – Overview, specifics for System Admins, and other tech-minded users
    – Connectivity, security, working with our Service Team
    – General and specific Q&A – Session goes as long as needed

If you have any questions, contact Kevin Shippy (kshippy@ksu.edu).

K-State Online March updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on March 10. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete March Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online March updates”

Chief Information Security Officer candidate interviews

The next round of candidates for the Chief Information Security Officer will be on campus March 14 and March 16. Application materials for each candidate and a link to the candidate feedback form is available on the CISO website. There are two opportunities to meet with each candidate.

Wed., Mar. 14 – Chad Currier, Manager Information Security, Novant Health

  • Open forum – 10:15 a.m. in 146G/H in the Unger Complex
  • SIRT forum and distributed IT staff – 1 p.m. in 146G Unger Complex

Fri., Mar. 16 – Homer Manila, Network Security Admin/InfoSec Engineer/Cyber Security Engineer III, American University, Washington DC

  • Open forum – 10:15 a.m. in 146G/H in the Unger Complex
  • SIRT forum and distributed IT staff – 1 p.m. in 146G Unger Complex

You can also join the open forums via Zoom.

Please join us in interviewing the CISO candidates. Videos will be posted to the CISO website.

 

K-State Online summer and fall 2018 automatic course creation

by Information Technology ServicesKSOL_Creation

The summer and fall 2018 course shells (with the exception of 900-level courses) have been created in K-State Online. Instructors now have the ability to make changes to their courses to prepare for summer and fall. Enrollments in KSIS will be automatically updated in K-State Online as they occur.  Continue reading “K-State Online summer and fall 2018 automatic course creation”

Chief Information Security Officer candidate announced

An open forum for the Chief Information Security Officer position in Information Technology Services will be on Friday, March 2 at 10:15 a.m. in 146G/H in the Unger Complex.

The first candidate is Sunil Singh, Director II at Iowa State University in the Department of IT Services Security and Policies.

Application materials for each candidate and a link to the candidate feedback form is available from http://www.k-state.edu/its/employment/ciso-search/index.html

K-Staters are encouraged to attend the open forum presentations. For those unable to attend in person, the open forums will be recorded and archived on the website.

Additional interviews are being scheduled.

K-State Online February updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on Feb. 17. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete February Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online February updates”

K-State Online updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on Feb. 3. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete February Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online updates”

Updated ITS Change Management Process

by Information Technology Services

The overall goal of the Change Management Process within Information Technology Services (ITS) is to align changes to the academic and business environment, while minimizing impact and reducing the risk of unintended service disruptions.

Recently the ITS Change Management Process has been updated, allowing ITS to reduce disruptions and increase transparency of the changes that occur in our IT environments, e.g., webmail, KSIS, HRIS, and network changes.

There are three types of changes identified by ITS:

  • Standard – A routine, low-risk change that is operational in nature and happens frequently.
  • Emergency – A change required to prevent an impending Critical Incident or resolve an active Critical Incident.
  • Non-Standard – Any other change that does not fit the Standard Change or Emergency Change model.

ITS will use maintenance windows (a designated period of time) to perform changes and maintenance to our services. The default maintenance windows are listed below. Other maintenance windows are allowed as long as ITS and service owners agree on dates and times that changes can be made.

“Although it sounds easy, tracking changes and the process surrounding it can be quite complex. ITS has invested significant time into laying out this new process so it is easy to follow and adopt in the hopes that we get a better picture of changes that are happening in our critical environments,” said Greg Dressman, director of Enterprise Server Technologies and Change Manager.

“When things go wrong we need to quickly understand what changed so we can focus on restoring services in the fastest way possible. This process also brings our proposed changes out into the open so we can discuss them in terms of risk, reward, timing, and appropriate customer communication before they go into place.”

If you have questions about the ITS Change Management Process, email Greg Dressman, dressman@k-state.edu.

Trend Micro has been updated, requires reinstallation on Macs

by Information Technology Services

Trend Micro, K-State’s antivirus software, was updated Dec. 22, 2017.

With this update, Windows users will automatically have their Trend Micro antivirus software updated — and must restart their computers to complete the process.

Windows users can verify that they have received the update by right-clicking the Trend Micro icon in their taskbar, and then clicking Component Versions. If the agent version is 11.0.x, it is not updated. If the agent version is 12.0.x, you have received the update.

Mac users will need to uninstall Trend Micro from their computer and then reinstall Trend Micro to receive the update. You cannot use Update Now for this update; you must uninstall and reinstall. If you do not uninstall and reinstall, your Mac will not receive the update and may be vulnerable to new viruses or attacks.

To uninstall Trend Micro on a Mac

  1. Use the Trend Micro Uninstaller. The uninstaller will download to your Downloads folder.
  2. Run the uninstaller.

To reinstall Trend Micro on a Mac

  1. Use the Trend Micro Installer. The installer will download to your Downloads folder.
  2. Run the installer.

With the old version of Trend Micro, Macs may get into a reboot-cycle when attempting to update an application or OS. It is important to uninstall Trend Micro before doing any updates. Again, this is only if you have the old version of Trend Micro.

Remember, K-Staters connecting their computers to the K-State network are required to use the university’s antivirus software. This software is provided free to students, faculty, and staff for both university-owned computers and personal home computers. All computers running Windows or Mac OS X operating system must have Trend Micro Antivirus installed before connecting to the K-State network.