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Tag: mac os x

TrendMicro antivirus updated to support Mac OS X 10.11 (El Capitan)

TrendMicro antivirus for the Mac has been updated to support Mac OS X 10.11 (El Capitan). If your Mac has been using the K-State provided version of TrendMicro, the update has been delivered automatically. For those who need to download the updated version of TrendMicro antivirus, visit the K-State Antivirus Software page.

Before installing El Capitan, ensure your version of TrendMicro is up-to-date:

  1. Open the Applications folder.
  2. Double-click the Trend Micro Security application icon.
  3. Make sure that your settings match the following:
    • Product version 2.0.3061 or newer
    • Virus Scan Engine version is 9.800.1009 or newer.

Information Technology Services still recommends waiting before installing a new operating system as bugs are often found just after the release of a new operating system. It is also best to make sure that you have a good backup of your computer before upgrading to a new operating system.

Do not install new Mac OS X until compatible TrendMicro is available

Apple will be releasing the new version of OS X,  next week. Information Technology Services (ITS) recommends not installing the new version of OS X until ITS announces a compatible version of TrendMicro antivirus.

Attention. Do not install the new Mac OS XTests of El Capitan indicate:

  • upgrading to the new version of OS X with TrendMicro antivirus installed results in the computer not functioning.
  • installing TrendMicro antivirus on a computer that already has El Capitan installed results in the computer not booting correctly.

Both of these instances will require a technician to resolve the issue. Typically a new version of TrendMicro that is compatible with new versions of OS X are made available by the manufacturer within a few days of the final release of the new version of OS X.

If you have any questions, contact the IT Help Desk, helpdesk@k-state.edu, 785-532-7722.

What’s the big-cat name for my Mac operating system?

Many Mac users don’t know how to find the big-cat name of their Mac operating system (click the Apple icon, select About This Mac, and the More Info button). For faster reference, use this list of OS X 10 versions and big-cat codenames.  Continue reading “What’s the big-cat name for my Mac operating system?”

K-State Trend Micro antivirus and Mac OS X Mountain Lion compatibility issues

For those who are planning on upgrading their Apple computers to the latest OS X 10.8 Mountain Lion operating system, there is a known compatibility issue with older versions of Trend Micro antivirus. Before attempting to upgrade to Mountain Lion, ensure your computer is running Trend Micro version 1.5.6043 or newer. Continue reading “K-State Trend Micro antivirus and Mac OS X Mountain Lion compatibility issues”

Malware for Macs hits campus

Malware targeting Apple Mac computers was inevitable – hackers couldn’t continue to ignore this popular platform where users tend to be complacent because they buy into the myth that Macs are more secure. They are not inherently more secure; they’ve just been ignored by cybercriminals… until now. Several K-State departments have reported Mac computers infected with fake antivirus malware called MACDefender or something similar.

Like its Windows scareware counterparts, MACDefender tries to trick the user into buying useless or non-existent security software for up to $99 by convincing them their computer is infected. The only thing they’re infected with is the fake AV software, and those tricked into making the purchase give their credit card information to criminals.

Continue reading “Malware for Macs hits campus”

Trend Micro antivirus updates coming Wednesday, Nov. 11

As reported last week, updates to K-State’s antivirus software for Windows and Mac computers will be available this week, but the date has been pushed back to Wednesday, Nov. 11.

For computers running Microsoft Windows, the upgrade from Trend Micro OfficeScan 8 to OfficeScan 10 will be pushed out from the server and installed automatically.  This process will begin Wednesday, Nov. 11, for all computers that use the central IT Trend Micro service, which includes student computers in the residence halls. Colleges and departments running their own Trend Micro server will not necessarily follow the same schedule, so check with your IT support staff.

When the installation is complete, users will be prompted to reboot their computer, with a message similar to this in the lower right corner of their screen:

TMOS reboot pop-up-small

Users should reboot their computer as soon as possible, since their computer will not have antivirus protection until after the reboot.

Continue reading “Trend Micro antivirus updates coming Wednesday, Nov. 11”

IT security roundtable Sept. 11: Mac OS X 10.6, Windows 7; infected USB flash drives

September’s edition of the monthly IT security roundtable discussions sponsored by SIRT is scheduled 9-10:30 a.m. Friday, Sept. 11, in Union 213. Topics are:

Antivirus protection not yet available for Mac OS X 10.6

Apple aficionados are excited about last Friday’s release of Mac OS X 10.6, aka “Snow Leopard”. Unfortunately, security software vendors haven’t matched that enthusiasm,  so the likes of Symantec and Trend Micro do not yet support MacOS 10.6 with their antivirus products.

Consequently, K-Staters should delay deployment of Mac OS X 10.6 until a supported antivirus product is available. Continue reading “Antivirus protection not yet available for Mac OS X 10.6”

Snow Leopard operating system coming for Macs

Apple announced on June 8 that Mac OS X v10.6 Snow Leopard will be shipping in September. It includes a number of new refinements including a smaller footprint, faster joining to a wireless network, faster wake-up and shutdown, quicker Time Machine backup, faster installation, PDF text selection, OpenCL, 64-bit support and 32-bit compatible, and Grand Central Dispatch. Continue reading “Snow Leopard operating system coming for Macs”