Kansas State University


IT News

Tag: ServiceNow

ServiceNow sessions on campus, March 4

Information Technology Services is hosting representatives from ServiceNow on March 4 in the Unger Complex. Opportunities to learn more about ServiceNow, including a general overview session and a more focused conversation session, are provided below.

  • 11-11:55 a.m.General overview of IT Service Management (ITSM) in ServiceNow for those interested in incident management, problem management, and enhancements (work orders). Join the session if you want to learn more about:
    • Incident management, problem management, request management, and enhancement management.
    • Ticketing system and work orders.
    • Compare and contrast tools used currently for ticketing and work orders.
  • 1-1:55 p.m. – This session is a more focused conversation with Q&A regarding our current implementation of ServiceNow (including processes discussed earlier and form management, workflow management, dashboards, reports) and areas for improved use. Join the session, if you have:
    • Business processes that are manual or paper-based, which could be automated.
    • Processes that occur in multiple systems that could be combined.
    • A need to measure how long a process takes or track the progress of a process.
    • A need to improve efficiencies.
    • A need for history or record-keeping around your processes.

The location for both sessions is Unger Complex, 146G or join the Zoom session.

ServiceNow is a cloud-based workflow software application shared among some members of One IT and K-State functional offices to manage incidents, problems, request fulfillment, asset management, change management, projects, and much more. For more information visit the ServiceNow website.

The IT Service Portal goes live June 5

The IT Service Portal is your one-stop shop for getting help with your IT needs. What can you do inside the portal?

ITS Portal


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  • Report issues with supported applications and services to the IT Help Desk
  • Ask a Help Desk consultant to find answers to your questions
  • Connect with the IT Help Desk through Live Support Chat
  • Find IT Help Desk contact information and hours

Search the knowledge base

Search the knowledge base for how to articles and answers to common questions.

View the Service Catalog

Do you need to know what IT services are available to campus? Check out the Service Catalog.

Keep up-to-date on the latest IT happenings

Do you want to know the latest scams or the status of IT resources? This can be found in the ITS portal as well. Check out the links on the top toolbar.

Let us know what you think by clicking the Give Feedback link located on the right-side of any portal window.


Self-serve IT help requests now available online

Starting today, Nov. 1, K-Staters have a new way to get IT help or report IT issues and concerns — by submitting requests online at servicedesk.k-state.edu.  Links to the new Service-now self-service are on the homepages of the IT Help Desk and Information Technology Services.

When the IT Help Desk receives customer input from the new “self-service” request channel, each case ticket is promptly assigned to staff supporting the related IT service.

The self-service component, which is a new feature in K-State’s Service-now customer support system, works this way:

  1. A K-State eID/password is required to access the servicedesk.k-state.edu site.
  2. When users sign in, they’ll see MyRequests, Open Incidents, and have the ability to Create a New Incident and submit a self-service ticket request.
  3. The more detail users provide in their incident reports, the better their problems can be addressed.
  4. Users will receive an email copy indicating that an incident has been opened on their behalf.
  5. The IT Help Desk receives all incidents submitted on the site.  In addition, email to servicedesk@k-state.edu or helpdesk@k-state.edu will auto-generate an incident ticket.
  6. Users will receive notification when an incident has been resolved.

More new services will be offered through this campus self-service tool, so it will continue to evolve. For more information, contact the IT Help Desk, 785-532-7722, helpdesk@k-state.edu.