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Tag: Trend Micro

Trend Micro has been updated, requires reinstallation on Macs

by Information Technology Services

Trend Micro, K-State’s antivirus software, was updated Dec. 22, 2017.

With this update, Windows users will automatically have their Trend Micro antivirus software updated — and must restart their computers to complete the process.

Windows users can verify that they have received the update by right-clicking the Trend Micro icon in their taskbar, and then clicking Component Versions. If the agent version is 11.0.x, it is not updated. If the agent version is 12.0.x, you have received the update.

Mac users will need to uninstall Trend Micro from their computer and then reinstall Trend Micro to receive the update. You cannot use Update Now for this update; you must uninstall and reinstall. If you do not uninstall and reinstall, your Mac will not receive the update and may be vulnerable to new viruses or attacks.

To uninstall Trend Micro on a Mac

  1. Use the Trend Micro Uninstaller. The uninstaller will download to your Downloads folder.
  2. Run the uninstaller.

To reinstall Trend Micro on a Mac

  1. Use the Trend Micro Installer. The installer will download to your Downloads folder.
  2. Run the installer.

With the old version of Trend Micro, Macs may get into a reboot-cycle when attempting to update an application or OS. It is important to uninstall Trend Micro before doing any updates. Again, this is only if you have the old version of Trend Micro.

Remember, K-Staters connecting their computers to the K-State network are required to use the university’s antivirus software. This software is provided free to students, faculty, and staff for both university-owned computers and personal home computers. All computers running Windows or Mac OS X operating system must have Trend Micro Antivirus installed before connecting to the K-State network.

TrendMicro antivirus updated to support Mac OS X 10.11 (El Capitan)

TrendMicro antivirus for the Mac has been updated to support Mac OS X 10.11 (El Capitan). If your Mac has been using the K-State provided version of TrendMicro, the update has been delivered automatically. For those who need to download the updated version of TrendMicro antivirus, visit the K-State Antivirus Software page.

Before installing El Capitan, ensure your version of TrendMicro is up-to-date:

  1. Open the Applications folder.
  2. Double-click the Trend Micro Security application icon.
  3. Make sure that your settings match the following:
    • Product version 2.0.3061 or newer
    • Virus Scan Engine version is 9.800.1009 or newer.

Information Technology Services still recommends waiting before installing a new operating system as bugs are often found just after the release of a new operating system. It is also best to make sure that you have a good backup of your computer before upgrading to a new operating system.

K-State antivirus servers to be upgraded to support Windows 10

Information Technology Services is upgrading K-State’s antivirus servers to a new version that supports Windows 10. The upgraded version was made available by TrendMicro on Monday August 3 and will take about a week to complete the upgrade at K-State. It is anticipated that the new TrendMicro Antivirus client will be available for K-Staters by early next week.

Continue reading “K-State antivirus servers to be upgraded to support Windows 10”

Trend Micro Antivirus campus service migrating to new servers in August

K-State’s centrally administered Trend Micro Antivirus service will begin migrating to a new infrastructure starting Monday, Aug. 5.  During the transition period, computer clients that are attached to one of the central servers will be automatically migrated to a new server.

No user action is required to initiate the migration, but users may get notifications from the Trend Micro client or see changes in the Trend Micro icon on their computers.  Continue reading “Trend Micro Antivirus campus service migrating to new servers in August”

Malware for Macs hits campus

Malware targeting Apple Mac computers was inevitable – hackers couldn’t continue to ignore this popular platform where users tend to be complacent because they buy into the myth that Macs are more secure. They are not inherently more secure; they’ve just been ignored by cybercriminals… until now. Several K-State departments have reported Mac computers infected with fake antivirus malware called MACDefender or something similar.

Like its Windows scareware counterparts, MACDefender tries to trick the user into buying useless or non-existent security software for up to $99 by convincing them their computer is infected. The only thing they’re infected with is the fake AV software, and those tricked into making the purchase give their credit card information to criminals.

Continue reading “Malware for Macs hits campus”

Trend Micro update March 16 to impact campus Windows machines

K-State’s central IT Trend Micro antivirus servers will have Service Pack 1 Patch 2 installed on them the evening of Wednesday, March 16. Once all of the servers have been updated and verified stable, the patch will be released to campus Windows-based antivirus clients gradually, on a rolling basis over the next several days.

Everyone who is using Trend Micro on a Windows machine and is attached to one of the central servers should expect to be required to reboot their machine somewhere in that timeframe (March 16 and several days thereafter).

Continue reading “Trend Micro update March 16 to impact campus Windows machines”

"Safe(r) web browsing" PowerPoint slides online

For those who missed the IT security roundtable April 9, it’s comforting to know that presenter Harvard Townsend (K-State’s chief information security officer) diligently documents the details in his PowerPoint files. The Safe(r) Web Browsing presentation (50-slide PowerPoint) that’s now online serves as a realistic roadmap of the latest dangers and defenses for K-Staters who want to be safer-than-sorry when browsing the Web.

As Townsend has said before, “The scary thing is you don’t even have to click on anything – just visiting a site with malicious code can initiate a download that installs malware on your computer without you knowing it.”

Slide 29 from the Safe(r) Web Browsing presentation
Slide 29 from the Safe(r) Web Browsing presentation (click the image to download the PowerPoint)

Continue reading “"Safe(r) web browsing" PowerPoint slides online”

IT security roundtable April 9: Safe(r) web browsing

Did you know your computer can get infected simply by visiting a website and not clicking on any links? Furthermore, it doesn’t have to be a nefarious site — many reputable, popular websites have inadvertently hosted malicious advertisements. If that isn’t scary enough, one study found that 13 percent of Google searches for popular or trendy topics yielded malicious links near the top of the search results.

Web browsing is now the most popular target used by hackers to try to take over control of your computer, so this month’s IT security roundtable will discuss how to browse the Web safely, or at least lower the risk of infecting your computer, since there is no way to be 100 percent secure browsing the Web these days.

Join us 9-10:30 a.m. Friday, April 9, in Union 213 to learn about:

Malicious e-mails strike again; 130+ computers compromised

One thing I’ll say about hackers is they are persistent, and I guess that fact shouldn’t surprise me since the same ol’ tricks reap dividends. Last Thursday, Nov. 5, K-State was hit with a cyberattack nearly identical to one that wreaked havoc on campus last July and, like last summer, it succeeded in compromising more than 130 campus computers.

The attack consisted of four different e-mails that tried to trick people into opening a malicious .zip attachment. Users who opened the attachment instantly infected their computer with a new variant of malware that antivirus software did not detect. The compromised computers were then used to try to infect other computers by sending the same malicious e-mails to addresses harvested from local addressbooks on the infected computers.

Once again, the best solution for preventing these types of attacks is for you, the user, to be suspicious of any unexpected e-mail from unknown sources and do not open an attachment until you confirm its legitimacy. One troubling thing is the four e-mails were virtually identical to the ones from last summer, with the following four subject lines:

Continue reading “Malicious e-mails strike again; 130+ computers compromised”

Update on Mac antivirus protection at K-State

For many years, K-State has provided antivirus protection for Mac users with  Symantec Antivirus (SAV) for Macs corporate edition (SAV). The bad news is that our license for SAV expires Oct. 27, and given the current budget challenges, there are no funds to renew. The good news is that Trend Micro now has a Mac antivirus client that is included in our site license, so it is already paid for with full support until March 2012 for all faculty, staff, and student office and home Mac computers.

SIRT, K-State’s Security Incident Response Team, is in the process of testing a beta release of a Trend Micro Security for Mac (TMSM) version 1.5. In fact, engineers from Trend Micro are on campus this week (July 27-28) to help install, configure, and test TMSM on servers and Mac computers around campus.  Unlike SAV, TMSM is a manageable product and includes more security features, such as support for Web Reputation Services. Continue reading “Update on Mac antivirus protection at K-State”