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Instant messaging popular with K-State Libraries’ patrons

Students have discovered that instant messaging is a fast and easy way to interact with K-State Libraries. The library implemented its instant-messaging reference service in October 2006, and word of the service has continued to gradually spread ever since.

image of the Libraries' instant-messaging icon plus IM channels or gatewaysIn spring semester 2007, 610 general-reference questions were fielded through instant messages. This spring semester, 1,274 questions were received, for a 109 percent increase in use of the service.

Popular questions received via instant messaging include:

  • Whether the library has a particular book
  • Help with research questions, such as how to search the library catalog
  • How to use a particular databaseLibrary hours

To instant message the Hale Library Help Desk, use these channels:

  • AIM, MSN: halelibraryhelp
  • Yahoo, Jabber, GTalk, meebo: halelibraryhelpdesk

For more information about instant messaging at K-State Libraries or how to use the service, see the Ask a Librarian webpage.

by Danielle Theiss-White, K-State Libraries, and Betsy Edwards, Information Technology Assistance Center

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