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Author: IT Help Desk

IT Solutions: Setting up out-of-office messages in Zimbra

Question: I would like to set up an Out-of-Office message in Zimbra to automatically reply to people who send me messages while I am on vacation or away for an extended period of time. However, I don’t want the auto-reply message to be sent to every email address. Is there a way to customize Auto-Reply with a filter to keep my vacation notice from being sent to certain senders such as LISTSERV(s)?

The auto-reply feature is designed to notify all senders that you have received their email but are unavailable to respond during a specified timeframe. The feature sends a message to each sender only once a week, no matter how many messages they email you during your designated away period. Unfortunately, with Zimbra, filters are not processed before the auto-reply feature, so filtering messages will not redirect messages away from your primary inbox before the out-of-office message is sent to your sender. For this reason, creating filters is not recommended as a solution.

Continue reading “IT Solutions: Setting up out-of-office messages in Zimbra”

IT Solutions: Sharing Briefcase folders: Step-By-Step

Question: How do I use Zimbra Briefcase to share folders with others?

The “Briefcase” sharing feature of Zimbra webmail allows you to give other users permission to view files in your Briefcase, even if they do not have a K-State account. Below are step-by-step instructions to quickly share information with others.

Sharing a Briefcase folder

1.  In Zimbra webmail, click the Briefcase tab.

Briefcase tab in Zimbra webmail

2.  Right-click the folder you want to share and then click Share Folder.

Continue reading “IT Solutions: Sharing Briefcase folders: Step-By-Step”

IT solutions: How to share files that are too large to attach to emails

Have you ever wondered if you were the only person on campus with a particular computer problem? Got a quick technology question and don’t know who to call? Contact the IT Help Desk, 785-532-7722, e-mail helpdesk@k-state.edu.


Question: I need to send out a portfolio for an internship, but the files are just too large to attach by email. How can I get this project out?

IT Help Desk: As discussed in a recent article, email attachments are a fast, simple method of sharing smaller files, but file-size limitations can complicate the process. When sharing large files, such as for projects or portfolios, consider using the “Briefcase” sharing feature of Zimbra webmail. Sharing allows you to give other users permission to view and save large files, even if they do not have a K-State account. (For external guests, the file owner must create a password to access the shared briefcase and then give the password to non-K-State users who need to view the files. They cannot make changes to files. Continue reading “IT solutions: How to share files that are too large to attach to emails”

IT solutions: Email attachment size limits, file-upload time

Have you ever wondered if you were the only person on campus with a particular computer problem? Got a quick technology question and don’t know who to call? Contact the IT Help Desk, 785-532-7722, e-mail helpdesk@k-state.edu.

Next topic:How to share files that are too large to attach to emails


Question:  I am trying to send an attachment to my email in Zimbra webmail. What is the limit on the file size?

IT Help Desk:  The limit for each email in K-State’s Zimbra system is 50MB (megabytes) including attachments.  That’s 51,200KB (kilobytes); 1 megabyte = 1,024 kilobytes. That is substantially more than most email service providers allow (typically 10-25MB).  So, when you are considering sending a large file attachment, first check the file size.

This does not take into consideration that a file attachment needs to be encoded — which typically adds roughly 30 percent to the file size.  That means the upper limit for a file attachment(s) is closer to 35MB.  It depends on the content of the attachment.

Continue reading “IT solutions: Email attachment size limits, file-upload time”

IT solutions: Types of printing available in the labs and InfoCommons

Have you ever wondered if you were the only person on campus with a particular computer problem? Got a quick technology question and don’t know who to call? Contact the IT Help Desk at 785-532-7722 or e-mail helpdesk@k-state.edu.

Computers and printers for the campus community are in the K-State InfoCommons in Hale Library, and in university computing labs in Justin Hall, Dickens Hall, Seaton Hall, and the K-State Student Union.

  • Limited, free laser printing is available to all students, faculty, and staff via their K-State eID and password. $10 is allocated per person each fall and spring semester, and $5 each summer. Beyond those amounts, the Wildcat Card can be used for pay-for-printing. Unused balances do not carry forward to the next semester.
  • Black-and-white printing goes into one queue and can be retrieved at any printer in the labs and InfoCommons. Costs are 10 cents per page for black-and-white printing, and 18 cents two-sided (duplex).
  • Color printing is available in the K-State InfoCommons and the Media Development Center, Hale 213. Color printing is 75 cents per page.
  • Wireless printing is available from anywhere on campus to printers in Hale Library, Justin lab, Dickens lab, Seaton lab and library, and the Union Copy Center for on-campus users connected to the KSU Wireless network.

by Deborah Goins, IT Help Desk student consultant

IT solutions: Free-printing FAQs and error messages in university computing labs and InfoCommons

Have you ever wondered if you were the only person on campus with a particular computer problem? Got a quick technology question and don’t know who to contact? You are not alone… Contact the IT Help Desk at 785-532-7722 or e-mail us at helpdesk@k-state.edu.

The semester is in full swing. Lecture notes must be printed for class and assignments have to be turned in today. You’re in a hurry and need to print it now. So much to do, so little time… Computers and printers for the campus community are in the K-State InfoCommons in Hale Library, and university computing labs in Justin Hall, Dickens Hall, Seaton Hall, and the K-State Student Union.


Question: There are no computer terminals available anywhere. What are my options?

IT Help Desk: If you have a wireless laptop, printing is available from anywhere on campus to users connected to the KSU Wireless network. See the Wireless Printing instructions for Macs and for PCs for details on installing and configuring the Pharos software. Continue reading “IT solutions: Free-printing FAQs and error messages in university computing labs and InfoCommons”

IT solutions: eIDs and passwords

(This “IT solutions” series started Jan. 30 to address the latest questions heard at the IT Help Desk, where consultants provide quick answers to the most current technology issues. Their goal is to provide impeccable customer service to the K-State community.)

Have you ever wondered if you’re the only person on campus with a particular computer problem? Got a quick technology question and don’t know who to contact?  Perplexed, confused, or frustrated by IT?  Rest assured. You are not alone. Contact the IT Help Desk at 785-532-7722 or e-mail helpdesk@k-state.edu.

It’s that time of year again — the dreaded eID password-change period. Common questions such as “What’s the deadline for the spring semester?” (Wednesday, Feb. 8, only a week away) and “What’s the minimum character requirement?” (10) are addressed at Frequently asked questions about eIDs and Frequently asked questions about eID passwords.

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Q/A: Time required to install Vista service pack?

How much time does it take to install Microsoft’s Vista Service Pack on my PC?

Installing the Microsoft Vista Service Pack is a task best approached with planning and 1.5 hours of time. The Vista service pack provides critical protection for your computer from unwanted security risks and improves performance.

Users often come to the IT Help Desk asking for assistance installing the Vista service pack. Read on for a checklist to follow for installation. Continue reading “Q/A: Time required to install Vista service pack?”