Kansas State University


IT News

Author: Information Technology Services

IT Update

UpdatesMay 22 will mark the one year anniversary of the Hale Library fire. IT staff have persevered and risen to numerous challenges not the least of which was restoring services over an 11-day period. Kudos to the IT staff for facing these challenges head on, for relocating, for finding alternative ways to work, for assisting with recovery, for restoring and rebuilding efforts and so much more. Check out May happenings below.


Interviews for the Chief Operating Officer/Deputy CIO for Enterprise Technology position began May 6 and continues through May 9. For dates and times of interviews, visit the IT News blog article. Videos of the presentations and feedback forms are available on the IT Chief Operating Officer/Deputy CIO for Enterprise Technology
Candidate Materials webpage
. Feedback forms are due by 5 pm on May 13. Search committee members include Stacy Kovar, Brian Niehoff, and Fran Willbrant. Continue reading “IT Update”

Deputy CIO for Enterprise Technology and Chief Operating Officer Interviews

""The search committee for the Deputy CIO for Enterprise Technology and Chief Operating Officer has invited four individuals to interview for the position. The interviews will take place on May 6th, 7th, 8th, 9th. Each candidate has been asked to prepare a presentation for an open forum on the topic of: “Roadmap for creating an integrated, outcome and service-focused Enterprise Technology organization.” The open forum schedules and candidates interviewing for the position are:

Application materials and the position description are available on the ITS employment page.

An evaluation form for feedback on each candidate will also be made available and can be found at the same web address on the day of the interview.

If you have any questions, contact Kelly Moon (kmoon@ksu.edu).

May 1: iClicker Information Day

iClicker logoiClicker has been partnering with K-State to provide classroom response solutions for more than a decade. Developed by educators at the University of Illinois, iClicker is known for its white remotes with buttons for voting; its mobile solution, Reef, is the highest-rated paid student engagement app. iClicker is the only Canvas-integrated solution offering both mobile and dedicated hardware (does not require Wi-Fi) solutions to K-State.

Information Technology Services is working with the Macmillan iClicker team to offer an iClicker Information Day, 8:30 a.m. – 5 p.m., Wednesday, May 1, Big 12 room, in the K-State Student Union. Formal workshops and individual sessions will introduce new users to iClicker technologies and will ensure that all are getting the most out of student engagement options.

Two workshops and one presentation will be offered to accommodate different teaching schedules. Each will include what Learning Science studies tell us about student engagement, performance, and retention; how iClicker implementation can improve student focus, provide instant feedback, promote peer-to-peer instruction, identify misconceptions, increase attendance, give every student a voice—in general, get more out of the classroom–in classes both big and small; and how iClicker is the most affordable supported option available to your students.

iClicker Information Day Offering:

  • 8:30-10:00—Individual Sessions
  • 10:00-11:30—Workshop: Getting The Most From iClicker
  • Noon-1:30—Lunch & Learn Presentation: iClicker Cloud and Reef—The Latest in Classroom Engagement (Cottonwood Room)
  • 2-3:30—Workshop: Getting the Most From iClicker
  • 3:30-5:00—Individual Sessions

Registration is requested.

If you cannot make any portion of the day and would like more information on iClicker, please contact K-State’s iClicker specialist, David Maltby (david.maltby@macmillan.com).

If you have any questions about this event or would like more information about iClicker and K-State, contact Scott Finkeldei (curtain@ksu.edu).

April 25: Top Hat Certification Day Agenda

Top Hat CertificationYou still have time to register for the Top Hat Certification Day which is 9:30 a.m. – 3:30 p.m. April 25,  Big 12 room, in the K-State Student Union. 

Top Hat, a classroom engagement system that has been integrated with Canvas, is growing in adoption at K-State. Come join us for the day to see if this is a tool for you or to enhance your skills if you are already using the tool.

Agenda for the day

  • 9:30 a.m. – Registration
  • 10:00 a.m. – noon – Drive Effective Student Behaviours outside of class
    This sessionwill provide insight on different assignment styles and how to use Top Hat for comprehension, feedback, motivation and improvement before class.
  • Noon – 1:30 p.m. – Lunch / Faculty Q & A Session (Cottonwood Room)
    Faculty who currently use Top hat in a few unique ways will share insights on topics such as the use of technology in the classroom, techniques to improve engagement and the use of interactive content outside of the classroom.
  • 1:30 – 3 p.m. – Creating an Active Learning environment during class
    This session will include advanced techniques that fit to many pedagogical styles including using Top Hat in a flipped classroom, for group work and in a more traditional lecture.

If you have any questions about the event or Top Hat usage at K-State, contact Scott Findeldei (curtain@ksu.edu).

IT Update

UpdatesSpring is finally upon us. IT has many opportunities for blooming. Below are some examples.


Where are we on the reorganization process? The search committee is in the process of reviewing applications for four deputy CIO positions. Interviews will be scheduled in late April. Search committee members include Stacy Kovar, Brian Niehoff, and Fran Willbrant with Karen Pederson as an additional member serving on the Emerging Technology and Innovation position.

Service Operations

IT continues with Duo, two factor authentication, deployment. About 2,025 K-State employees have enrolled.

The plan for data center migration is moving forward. It has been approved by the State of Kansas and at the executive level at K-State.

During Spring Break, Networking and Telecommunications Services (NTS) updated the wireless in Eisenhower from 2.4GHz to 5 GHZ and added more access points to improve coverage.On the second floor, the team installed 13 access points (up from three). NTS also removed the old access points from the other floors and installed the new 5GHz access points.

The Constituent Relationship Management (CRM) project team has been formed.  The RFP due date was April 5 and the bid review team will be working over the next week to identify a list of recommended vendors to invite for on campus demos.  Listening sessions continue through April 30th.  You can find more details at http://blogs.ksu.edu/crm .

Continue reading “IT Update”

April 15: Windows Software Update Service (WSUS) will push Creators Update 1709

Windows updateOn Thurs., Apr. 15, Windows Software Update Service (WSUS) will push Creators Update 1709 to all applicable Windows 10 computers connected to the central WSUS server. Once the install files are downloaded to the computer, the update will require Windows to restart. You have the option to restart immediately or postpone the restart to a later time. Once the computer is restarted, the update will begin installing and the computer will be unusable during the install. It is estimated the install will take about an hour to complete.

See the K-State’s Windows Software Update Service (WSUS) knowledge base article for instructions on how to set up the service.

If you have any question, contact the IT Help Desk (helpdesk@ksu.edu or 532-7722).

CRM listening tours

Image of Gary PrattCampus Colleagues,

Last year, our university began a mission to rethink our enrollment strategies and develop an effective foundation to grow enrollment while also promoting student success now and in the future. As a result, the Strategic Enrollment Management (SEM) Plan was developed.

The plan includes seven key themes with associated observations, goals, and actionable, prioritized strategies that are essential to boosting enrollment and student success. Data, Technology, and Systems is a critical enabler and foundational element that K-State must address and continue to monitor, assess, and enhance on an ongoing basis. Continue reading “CRM listening tours”

How to keep up with changes in Qualtrics?

Qualtrics logoQualtrics routinely rolls out updated features to their platform. To stay up-to-date on future features, visit the Qualtrics Products Update page and then under the Product menu, select Research Core.

The page lists:

  • Released
  • Rolling Out
  • In Preview
  • In Development
  • Waiting

The following features have had updates in recent months:

  • Look and feel editor
  • SMS reminders & thank you messages
  • ExpertReview
  • Survey versioning and publishing

See the Products Update page for details.


IT Update


March has arrived like a lion with cold temperatures and IT staff cranking on projects.

Service Operations

Over 1,070 K-State employees have enrolled in Duo, two-factor authentication

Enterprise Server Technologies recently completed the move of Chef, their internal server orchestration tool to Amazon AWS. Through this process EST was able to retire 12 servers and replace them with three servers in the cloud. This is part of the rebuild phase post Hale fire.

During Spring Break, Networking and Telecommunications Services (NTS) is removing the wireless access points in Eisenhower, which were 2.4GHZ. This is in conjunction with the asbestos abatement project and in preparation for upgrades to Eisenhower occurring in the summer. NTS plans to update the access points to 5 GHz. Those accessing Eisenhower wireless should notice the difference.

A task force has been formed for the Constituent Relationship Management (CRM) project. The RFP is out with a due date of April 5.  Listening sessions are planned for March 20 through April 30.

Continue reading “IT Update”

Gartner Campus Access available to students, faculty, and staff

Gartner logoGartner is a leading information technology firm that provides research and analysis services to inform and support decision making in higher education and other industry sectors.

Kansas State University is proud to announce a partnership with Gartner Campus Access, which allows students, faculty, and staff to benefit from Gartner’s vast library of research.

Students can gain exposure to real-life business case studies, trends, and expert opinions. Faculty can use the tool to plan courses that are relevant and innovative for business and IT, while leveraging expert opinions when drafting dissertations and research papers.

To access the Gartner portal, go to ksu.edu/gartner and sign in using your K-State eID and password.

To learn more about Gartner Campus Access, attend one of the following K-State Campus Access introduction overview and Q&A WebEx sessions: