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Author: Information Technology Services

Beware: Phishing scams on the rise this week

K-State is seeing a significant increase in the number of phishing scams within the last few days.  Phishing scams are used as a way to trick you into giving up your credentials (eID and password). Once you give up your credentials, the scammer has access to all your K-State accounts.

There have been 239 phishing scams — some duplicates — resulting in 43 compromised accounts since Mon., June 11. The compromised accounts are then used to send additional phishing scams.

K-State will never ask for your eID, password, etc. by email or in a survey. If you are uncertain about the legitimacy of an email, check the Phishing scams website.  When in doubt don’t respond, just delete.

Report phishing scams to abuse@ksu.edu and be sure to include the email headers in your message.

Contact the IT Help Desk 785-532-7722 if you have additional questions about phishing scams.

ITS Update

ITS continues to relieve technical debt, by replacing and retiring outdated equipment associated with the converged infrastructure. Other projects include:

  • Update and migrate to a new automation infrastructure (CHEF)
  • Data Warehouse for Financial Information
  • Improve the process of software acquisition, customer relationship management and managing the request forms/tasks

IT Strategic Planning –  Focus groups are completed. The Information Technology Survey sent to all K-Staters is open through May 11. As of Monday, May 7, there are approximately 1200 responses with 50% from student respondents. The Plante Moran Consulting firm is assisting with the effort.

Encrypted File Transfer – ITS staff along with campus constituents are researching applications for secure file upload and sending documents across campus.

Professional development – On May 23 and 24, Information Technology Services hosts the Computing in Higher Education Conference in Kansas (CHECK 2018) at the Olathe Campus. More than 300 attendees will network and learn about best practices from regional institutions and vendors.

Security – Chad Currier, Chief Information Security Officer, began April 30. His office is located in the Unger Complex.

The number of compromised eIDs for Jan – April was 188 from 176 phishing scam emails  (in comparison to 1245 for the same timeframe in 2017, from 394 phishing scams). There were 55 compromised eIDs in April 2018 compared to 617 in April 2017.

Some of our summer projects include:

Infrastructure

  • Ubuntu 18 Upgrade Project – Upgrade to latest long term production release of Ubuntu Server.
  • Active Directory 2016 Upgrade Project – Upgrade AD functional level to 2016 and refresh servers.
  • Monitoring Consolidation Project – Consolidate to a single pane of glass monitoring system
  • EST Documentation Consolidation Project – Restructure and Consolidate EST Internal Documentation.
  • FIS Infrastructure Improvement Project – Improve system reliability and performance metrics.
  • Legacy Hardware Retirement – Retire legacy hardware in the datacenter and continue migration to the converged infrastructure.
  • Catfiles Storage Expansion – Expand NAS storage supporting Catfiles and file storage.

Applications

  • Mobile Commencement live streaming for Polytechnic, Manhattan and Graduate School in K-State Mobile app – added service for Students, Family and Friends personas to the K-State mobile app to add live commencement ceremony streaming and on-demand access in the future
  • Commencement archives moved to K-State’s YouTube channel – freeing up university storage space and $
  • Graduate School application and process forms from paper to online – automating approvals and workflows for internal business process, providing applicants with a dashboard to understand the progress of their application, and adding functionality to improve the user experience and efficiency of processes.
  • K-State Alerts process and functional improvements with Police and DCM – coordinating updates to improve native language support for non-English speakers and developing an automated enrollment process
  • Online Admissions process for non-degree seeking students – updates and improvements to the experience and internal workflows of non-degree seeking student admissions
  • Developing a Student Services K-State Online course with New Student Services – working with SGA and Student Life to provide better access and improved communications around student services
  • University level Video Captioning policy, governance and procedure in development – working with a wide array of university staff to improve K-State’s services for video captioning and to improve compliance with required standards
  • Python 3 upgrade project – update key university applications to latest version to ensure long-term maintainability
  • Completed data integration services in support of key university initiatives in functional offices such as with CITI, an HCS training platform, AcademicWorks, a scholarship management platform, Teamworks collaboration software for K-State Athletics and updated Cashnet services
  • Improved reporting tools and user experience for KSRE Kansas Pride, an online tool for helping Kansas Communities maximize community and economic development efforts by encouraging all groups to coordinate.

Technology classrooms – Leasure 013 will receive updated AV equipment including touch screen controller, system processors, document camera, wireless microphones, laser projector, and cameras for web conferencing.  Nichols 301 will receive a new projection system (input plate, controller and projector) and the orientation of the room will be rotated 90 degrees now facing to the west. CW 143 and 146 will receive a new projection system (input plate, controller and projector).

Before leaving K-State employee checklist

This does not apply to retirees, emeritus, or employees who have taken a K-State course.

240 days after you leave K-State, access to your K-State Office 365 account is discontinued and any data you have on the central computer systems and backups are deleted. 

Do these tasks before you leave K-State, or as soon as you receive an email notice that access to your data will be removed soon.

  • Copy all email messages and folders you want to keep.Storage options include:
    • Your personal computer
    • An external storage device
    • Internet storage services
  • Forward business-related e-mail – Forward business related email to department head or department designee.
  • Migrate to a new email service – Options include, but are not limited to, Gmail, Hotmail, Yahoo Mail, etc. Since K-State allows for faculty/staff to use email for limited personal use, remember to forward personal business stored in email to your new email service.
  • Review mailing lists – Subscribe from your new email address for lists you want to keep. Then unsubscribe your K-State address from all lists.  Current employment is a requirement for some list subscriptions, so not all lists may be available post-employment. If you have questions, check with the mailing-list owner to verify if you can continue to receive email.
  • Copy any files you are entitled to keep, including:
    • Files on your office computer
    • Files on the central Unix system
    • Files on your departmental or central file server
    • Your personal webpages
  • Transfer ownership of shared Qualtrics surveys – If you have Qualtrics surveys that are shared, request that the IT Help Desk transfer ownership of the survey(s) to the appropriate individual.
  • Transfer ownership of shared group accounts – If you have shared group accounts, transfer ownership of the group account to another individual in the group.
  • Remove software that belongs to K-State – Remove software on your personal computer that was received under a Kansas State University site license or volume-purchase agreement, including but not limited to the following list:
  • Have you been a staff person living in a residence hall? Point your computer back to the Microsoft Windows Update Service.
    1. Download K-State’s SUS Removal file and save it to your computer’s desktop.
    2. Double-click the “SUSRemoval.exe” file on your desktop. This will reset your computer to point to the Microsoft Windows Update Service.

    If you don’t, your computer will stop getting Microsoft updates, including security updates, and it will be more vulnerable to malware and hackers.

  • Continue to change your K-State eID password – Change your eID password when required every 180 days. It keeps your K-State eID current, so you can sign in to systems for which you’re authorized, including eProfile, KSIS, K-State Online, HRIS, etc.

Before leaving K-State student check list

Do these tasks before you leave K-State, or as soon as you receive an email notice that access to your data will be removed soon.

  • Email – If you took one or more K-State courses, your email account, messages, and folders will currently continue at K-State long-term. However, policies could change in the future.
  • Office 365 Apps: You will have access to Office 365 apps for one year post your affiliation/graduation from K-State. You will receive notification when this is about to expire.
  • Lafene Health Center Patient Portal – You retain access to the portal.
  • Review mailing lists – Unsubscribe from any mailing lists you no longer need to be on.
  • Copy any files you are entitled to keep, including:
    • Office 365 OneDrive files
    • Files on your office computer
    • Files on the central Unix system
    • Files on your departmental or central file server
    • Your personal web pages

    After 30 days, your data is deleted from the central computer systems and backups. After 1 year, your OneDrive files and folders will be deleted and will not be recoverable.

  • Remove software that belongs to K-State – Remove software on your personal computer that was received under a Kansas State University site license or volume-purchase agreement, including but not limited to the following:
  • Students in residence halls: Reset Microsoft Windows Update Service – Point your computer back to the Microsoft Windows Update Service.
    1. Download K-State’s SUS Removal file and save it to your computer’s desktop.
    2. Double-click the “SUSRemoval.exe” file on your desktop. This will reset your computer to point to the Microsoft Windows Update Service.

    If you don’t, your computer will stop getting Microsoft updates, including security updates, and it will be more vulnerable to malware and hackers.

  • Continue to change your K-State eID password – Change your eID password when required every 180 days. It keeps your K-State eID current, so you can sign in to systems for which you’re authorized, including eProfile, KSIS, K-State Online, HRIS, etc.

Continue reading “Before leaving K-State student check list”

April 3: SumnerOne Copier Day training

Representatives from SumnerOne will host a Copier Day training day from 10 a.m. – 3 p.m. Tuesday, Apr. 3, in BB 1092 College of Business. This event is free to all K-Staters.

Scheduled training sessions will focus on the recently delivered copiers with an opportunity for Q&A during each session. Additionally, there will be discussion on support options for various brands of printers and printer supplies.

Schedule

  • 10-10:45 a.m.Open House – Meet and Greet
  • 10:45-11:30 a.m.Using Your Copier – Office Professionals/Power Users
    – Overview of the most common functions. Print, Copy, Scan to…
    – More advanced functions and Apps
    – Q&A
  • 11:30 a.m.-noonManaged Print Service – Office Professionals/Unit Managers/System Admins
    – Not just copiers – We can help with your printer needs too
    – Printer choices/Printer supplies – Maintenance – Service
    – Overview of how it can work for your department
    – Q&A
  • Noon-1:15 p.m.Open House – Meet and Greet – Everyone (Come and Go)
    – SumnerOne specialists on hand
  • 1:15 p.m.Network Administration – System Admins
    – Overview, specifics for System Admins, and other tech-minded users
    – Connectivity, security, working with our Service Team
    – General and specific Q&A – Session goes as long as needed

If you have any questions, contact Kevin Shippy (kshippy@ksu.edu).

Chief Information Security Officer candidate announced

An open forum for the Chief Information Security Officer position in Information Technology Services will be on Friday, March 2 at 10:15 a.m. in 146G/H in the Unger Complex.

The first candidate is Sunil Singh, Director II at Iowa State University in the Department of IT Services Security and Policies.

Application materials for each candidate and a link to the candidate feedback form is available from http://www.k-state.edu/its/employment/ciso-search/index.html

K-Staters are encouraged to attend the open forum presentations. For those unable to attend in person, the open forums will be recorded and archived on the website.

Additional interviews are being scheduled.

Fall 2017 Shred Day is Tuesday, Oct. 17

Shred Day is scheduled 8:30-11 a.m. Tuesday, Oct. 17, to properly dispose of university paper records on the Manhattan and Salina campuses.

Departments can place their paper documents with personal identity information (Social Security numbers, birth dates, credit card numbers, etc.) in designated bags and boxes to:

  • Manhattan campus:  Deliver to Mid-Campus Drive near the K-State Student Union.
  • Salina campus:  Deliver to the loading area between the east and west wings of the Technology Center.

Shred day is October 17, 8:30 - 11:00 am

 

 

Continue reading “Fall 2017 Shred Day is Tuesday, Oct. 17”

Get involved with National Cyber Security Awareness Month (NCSAM)

October marks the fourteenth annual National Cyber Security Awareness Month (NCSAM) sponsored by the Department of Homeland Security. The goal of NCSAM is to increase the awareness of the cyber security landscape and to bring awareness to various strategies we all can use to keep our information protected. It is our shared responsibility to protect ourselves, our colleagues, our family members, and K-State’s valuable information and technology resources.

In this video, President Myers weighs in on the importance of cyber security to stay safe online.

Continue reading “Get involved with National Cyber Security Awareness Month (NCSAM)”

Campus firewall overloaded on Tuesday

At approximately 1:30 p.m. on Tuesday, Sept 19, part of the campus firewall became overloaded, which prevented access to services behind that portion of the firewall. As a result, enterprise systems including the K-State Student Information System (KSIS), the Financial Information System (FIS), Human Resource Information System (HRIS), ImageNow, printing in the computing labs among other applications were unavailable.  Moving information (profiles) around to spread the load out allowed services to become available again.

ITS determined the root cause to be related to a test server sending an excess amount of multicast traffic. A known bug in the firewall was unable to process the increased load. We are working on additional mitigation with our vendor partner. ITS apologizes for the inconvenience.

Update on power outage in the Data Center

At approximately 10:45 a.m. on Monday, August 28, K-State experienced a power outage in the Data Center, which has now been resolved. Information Technology Services immediately began working with vendors to restore services. Email and K-State Online were restored within an hour. However, enterprise services (KSIS, HRIS, FIS, etc.) on the converged infrastructure took time to restore. ITS apologizes for the inconvenience.

Power Outage

If K-Staters experience any issues with K-State systems, please contact the IT Help Desk 785-532-7722.