Kansas State University

search

IT News

Category: IT Help Desk

Spring 2016 IT Help Desk hours

The IT Help Desk, 214 Hale Library, has new hours of operation for spring 2016, with the help desk closing at 10 p.m. Monday through Thursday. During the last three weeks of the semester, Monday-Thursday hours will be extended to midnight.

  • Monday-Thursday:  8 a.m.-10 p.m. Walk-in/phone/e-mail
  • Friday:  8 a.m.-8 p.m. Walk-in/phone/e-mail, and 8-10 p.m. phone/e-mail
  • Saturday:  10 a.m.-7 p.m. Phone/e-mail, and 1-7 p.m. walk-in/phone/e-mail
  • Sunday: 1-10 p.m. Walk-in/phone/e-mail

If you have any questions, contact Rebecca Gould (ragou@k-state.edu).

5 free IT resources to start your semester

by Information Technology Services

Welcome, new and returning K-Staters!  Information Technology Services (ITS) provides a variety of resources and services for free. Use these first five to kick-start your semester:Free IT resources

  1. Get a free copy of Microsoft Office for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones.  See the installation instructions for Mac, for Windows, and for mobile devices.
  2. Connect your mobile devices to K-State’s wireless network.
  3. Install free Trend Micro Antivirus software (required for all computers connecting to K-State’s network).
  4. Subscribe to the K-State IT News blog to get the latest IT happenings.  Use “Subscribe by Email” in the right sidebar.
  5. Connect with the IT Help Desk on Twitter and Facebook.

More IT resources for K-Staters are on the Welcome to IT at K-State website. Send questions to the IT Help Desk, helpdesk@k-state.edu, 785-532-7722. You can also search the IT Knowledge Base.

K-State Research and Extension information technology reorganization nearly complete

By Joe Lear

The integration of K-State Research and Extension technology staff within information technology services is almost complete.

The last step is the integration of help desk and tech support functions with the IT Help Desk and client services of the Information Technology Assistance Center. This move will begin during the week of Aug. 18. As part of the move, the support number, 785-532-6270, and email, ksresupport@k-state.edu, will be forwarded to the IT Help Desk.  Continue reading “K-State Research and Extension information technology reorganization nearly complete”

IT Help Desk has reduced hours during spring break 2014

The IT Help Desk, 214 Hale Library, has reduced hours during spring break. The schedule for March 15-23 is shown below. If you have questions, call 785-532-7722 (toll-free 800-865-6143) or email helpdesk@k-state.edu.  Continue reading “IT Help Desk has reduced hours during spring break 2014”

IT happenings during spring break 2013

The IT Help Desk has reduced hours during spring break. The schedule for March 18-24 is shown below.

Date Phone, Email,
Remote support
All services
Monday, March 18 8 a.m. – 10 p.m. 8 a.m. – 6 p.m.
Tuesday, March 19 8 a.m. – 10 p.m. 8 a.m. – 6 p.m.
Wednesday, March 20 8 a.m. – 10 p.m. 8 a.m. – 6 p.m.
Thursday, March 21 8 a.m. – 10 p.m. 8 a.m. – 6 p.m.
Friday, March 22 8 a.m. – 10 p.m. 8 a.m. – 6 p.m.
Saturday, March 23 10 a.m. – 5 p.m. 1 p.m. – 5 p.m.
Sunday, March 24 1 p.m. – midnight 1 p.m. – 10 p.m.

Continue reading “IT happenings during spring break 2013”

Top 3 password tips before the Feb. 13 password deadline

The eID password-change deadline is Feb. 13, only two weeks away. Here are the top three password tips that K-Staters should know.

1. K-State will never ask for your eID password via email. But email phishing scams abound, and hackers use many ways to trick people into disclosing their  eID password.  Any email that asks for a password — or points to a webpage that asks for a password — is a phishing scam and should be deleted immediately.  Continue reading “Top 3 password tips before the Feb. 13 password deadline”

IT Solutions: Setting up out-of-office messages in Zimbra

Question: I would like to set up an Out-of-Office message in Zimbra to automatically reply to people who send me messages while I am on vacation or away for an extended period of time. However, I don’t want the auto-reply message to be sent to every email address. Is there a way to customize Auto-Reply with a filter to keep my vacation notice from being sent to certain senders such as LISTSERV(s)?

The auto-reply feature is designed to notify all senders that you have received their email but are unavailable to respond during a specified timeframe. The feature sends a message to each sender only once a week, no matter how many messages they email you during your designated away period. Unfortunately, with Zimbra, filters are not processed before the auto-reply feature, so filtering messages will not redirect messages away from your primary inbox before the out-of-office message is sent to your sender. For this reason, creating filters is not recommended as a solution.

Continue reading “IT Solutions: Setting up out-of-office messages in Zimbra”

IT Help Desk moving to billing system May 12, 2012, for personal computer repairs

Effective May 12, 2012, the IT Help Desk will be moving to a billing system as the only payment method for personal computer repairs for faculty, staff, and students. Credit card, debit card, and CatCash payments will no longer be taken at the IT Help Desk.

Once the repaired computer is picked up at the IT Help Desk, a bill will be mailed within 30 days to the local address that is on file or is provided at the time the computer is picked up from the IT Help Desk. This change will allow:

  • Customers to set up payment plans for expensive repairs once they receive their bill in the mail
  • Parents and/or relatives will be able to help pay for their student’s computer repairs without the need to come on campus
  • You will now be able to pay your bill when it arrives using credit card, debit card, check, and cash

When the bill arrives in the mail, payment will be collected by going through the Information Technology Services Business Office. Bills can be paid online at https://www-secure.telecom.ksu.edu/customer-service; in person by going to 109 East Stadium; by mail; or over the phone by calling 785-532-7331.

IT Solutions: Sharing Briefcase folders: Step-By-Step

Question: How do I use Zimbra Briefcase to share folders with others?

The “Briefcase” sharing feature of Zimbra webmail allows you to give other users permission to view files in your Briefcase, even if they do not have a K-State account. Below are step-by-step instructions to quickly share information with others.

Sharing a Briefcase folder

1.  In Zimbra webmail, click the Briefcase tab.

Briefcase tab in Zimbra webmail

2.  Right-click the folder you want to share and then click Share Folder.

Continue reading “IT Solutions: Sharing Briefcase folders: Step-By-Step”

How to connect the Kindle Fire to the KSU Wireless network

With the recent rise in sales of Amazon’s Kindle Fire mobile tablet, the IT Help Desk has seen an increase in K-State customers wanting to connect the Fire to the KSU Wireless network.  In response, here’s the following steps to connect.

  1. Open Settings by clicking the gear icon in the upper right of the screen.
  2. Select the Wi-Fi option.
  3. Select KSU Wireless from the listed networks.  Continue reading “How to connect the Kindle Fire to the KSU Wireless network”