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Category: Networks and connections

VPN transition extended to spring 2020

GlobalProtect logoOn Nov. 14, the AnyConnect VPN was scheduled to be retired. For the last several months, K-Staters who use AnyConnect were asked to switch to GlobalProtect for their VPN needs. To allow VPN users more time to make the transition, the deadline has been extended to spring 2020.

VPN users are encouraged to switch to Global Protect now and not wait until spring 2020. GlobalProtect is currently available for both Mac and Windows platforms.

At this time, GlobalProtect is only available for use with laptops and desktops. If you install GlobalProtect now on your smartphone or tablet, you will get the error “GlobalProtect is not licensed for this feature or device” when you try to log in. GlobalProtect will be available for Linux computers, smartphones, and tablets during Spring 2020.

Installation instructions

If you have any questions, contact the IT Help Desk, 785-532-7722, email helpdesk@ksu.edu.

For more information about the VPN visit: https://www.k-state.edu/its/security/secure-data/vpn/

Reminder: VPN users need to switch to GlobalProtect by Nov. 14

GlobalProtect logoOn November 14, the AnyConnect VPN will be retired. K-Staters who use AnyConnect as their VPN client need to switch to GlobalProtect.

GlobalProtect is currently available for both Mac and Windows platforms. GlobalProtect will be available later this year for Linux computers, smartphones, and tablets.

Installation instructions

For more information about the VPN visit: https://www.k-state.edu/its/security/secure-data/vpn/

VPN users need to switch to GlobalProtect

GlobalProtect logoK-Staters who use AnyConnect as their VPN client need to switch to GlobalProtect. AnyConnect will be retired on November 14.

A Virtual Private Network (VPN) allows you to remotely access campus resources securely over the internet. By connecting to K-State’s VPN, you assure that the data you transmit or receive will be secure between your computer and K-State.

With GlobalProtect, K-Staters will have a better user experience when using a VPN and no longer need to choose the VPN Group as you did with AnyConnect. When you sign in with your eID and password, you will automatically be placed in the correct group.

GlobalProtect is currently available for both Mac and Windows platforms. GlobalProtect will be available later this year for Linux computers, smartphones, and tablets.

Installation instructions

To learn more about the new VPN, view K-State’s VPN webpage.

Border firewall replacement rescheduled for Monday, August 14

K-State Information Technology Services rescheduled the border firewall replacement for 12:01-6 a.m. Monday, August 14. The university’s Polytechnic and Olathe campuses will experience the same outage as the Manhattan campus.

This will disrupt all campus connections to the internet and will impact anyone on the campus network attempting to connect to services off campus as well as anyone off campus trying to connect to services hosted on campus.

If you experience connectivity problems at or after 8 a.m on Monday morning, please contact the IT Help Desk at 785-532-7722 or by email — as available — at helpdesk@k-state.edu. Updates will be posted periodically as available throughout the maintenance period to the IT Status Page.

Information Technology Services to replace border firewall

K-State Information Technology Services will replace the firewall at the campus border from 12:01-6 a.m. Thursday, Aug. 10. The university’s Polytechnic and Olathe campuses will experience the same outage as the Manhattan campus.

This will disrupt all campus connections to the internet and will impact anyone on the campus network attempting to connect to services off campus as well as anyone off campus trying to connect to services hosted on campus.

If you experience connectivity problems at or after 8 a.m. Thursday, Aug. 10, please contact the IT Help Desk at 785-532-7722 or by email — as available — at helpdesk@k-state.edu. Progress updates will be posted periodically as available throughout the maintenance period to the IT Status Page.

Connecting to the correct wireless network

K-State provides wireless network services for university students, faculty, staff, and guests. The three primary wireless networks are:

  • KSU Wireless — for current K-State faculty, staff, and students not living in K-State residence halls or Jardine Apartments.
  • KSU Housing — for current residents of K-State residence halls and Jardine Apartments.
  • KSU Guest — For temporary visitors to campus. This wireless network has no security.

Save the KSU guest wifi

There has been a surge in the connections to the KSU Guest wireless network causing an overload with that connection. Your devices are probably automatically connecting to KSU Guest without you realizing it.

How can you help?

Configure your device to forget the KSU Guest wireless network. After you forget the KSU Guest wireless network, your device will not automatically connect to it.

See the K-State Knowledge Base article “Forget a wireless network connection” for instructions on how to forget a network on your specific device.

In addition, if you have Windows 10, turn off Wi-Fi Sense which automatically connects to open WiFi access points.

If you have any questions, contact the IT Help Desk, helpdesk@k-state.edu, 532-7722.

New authentication service for KSU Wireless and KSU Housing in Hale Library

""On Thursday, Nov. 10, 2016, Information Technology Services will begin piloting a new authentication service for connectivity to KSU Wireless and KSU Housing in Hale Library. User experience can vary depending on individual device configurations.  For most users, the first time they try to connect to KSU Wireless or KSU Housing, they will be prompted to accept a new SSL certificate for cpradius.net.k-state.edu.  This acceptance is required before the user’s credentials can be passed to the new server for authentication.

If you have any concerns or questions regarding this new procedure or have difficulties connecting to KSU Wireless and KSU Housing while visiting Hale Library, please see an IT Help Desk consultant in Room 214.

How to set up wireless connections for your devices

Do you need to get all your devices connected to the K-State network? K-State has three wireless networks:

  • KSU Wireless –  A secure network for current K-State faculty, staff, and How to setup wireless connections for all your devicesstudents not living in K-State residence halls or Jardine Apartments.
  • KSU Housing – A secure network for current residents of K-State residence halls and Jardine Apartments.
  • KSU Guest – For temporary visitors to campus. This wireless network has no security and cannot access K-State enterprise systems such as K-State Online, WebMail, KSIS, HRIS, and FIS.

See the Wireless Networks website on how to get your devices connected to the network. To find out where you can access the wireless networks, see K-State Wireless Locations.

More information about IT resources for K-Staters are on the Welcome to IT at K-State website. Send questions to the IT Help Desk, helpdesk@k-state.edu, 785-532-7722. You can also search the IT Knowledge Base.

Network maintenance begins 11:59 p.m. on April 13

Network and Telecommunications Services (NTS) will be performing network maintenance from 11:59 p.m. Monday, April 13, to 4 a.m. Tuesday, April 14, to complete the installations that began on April 6.

NTS will be moving Power Plant building connections and services over to new hardware. Because of the networking upgrades that occurred last week, this maintenance only entails moving connections.  Users will experience brief outages in both wired and wireless service as the connections are upgraded. This maintenance is necessary to enable upgraded features in the new core routers.

If you have any questions regarding this maintenance, please email the IT Help Desk at helpdesk@k-state.edu.