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Category: New technology

Fall semester hours for the IT Service Desk

K-State’s IT Help Desk has undergone a name change and will now be called the IT Service Desk.

Why are we rebranding? IT staff have spent the last several months evaluating the customer experience. It has become clear that K-Staters are reaching out for more than just help; many inquiries are about services and information. With this in mind, the rebranding or name change will encompass additional needs of K-Staters to deliver a “World Class IT Service Desk” experience. Continue reading “Fall semester hours for the IT Service Desk”

July 29: Intro to Microsoft Visio Professional

An introductory training for Microsoft Visio Professional is scheduled 1:30-3:30 p.m. Friday, July 29, on Zoom(Session is not live until the scheduled time.)

 

About Microsoft Visio Professional 

Microsoft Visio Pro is a common diagramming tool that enables the creation of vector graphics.

Some common examples include the following:

  • Flowcharts to describe work or research processes
  • Basic diagrams
  • BPMN (Business Process Model and Notation) diagrams (with built-in validation based on rule sets)
  • Database systems
  • Floor plans
  • Network designs
  • Data-created visuals (with uploaded Excel spreadsheets used in Visio templates from MS Visio Online and/or the Excel backstage)
  • Automapping of websites to three levels
  • And more

Continue reading “July 29: Intro to Microsoft Visio Professional”

K-State’s new Contract Lifecycle Management solution available June 23

Kansas State University has partnered with Cobblestone Software to transform procurement and contracting activities at the university by implementing a contract lifecycle management system, or CLM.

The new CLM provides streamlined, collaborative contract management and procurement solutions. The CLM electronic workflow is a transparent process that increases purchasing efficiencies. Features include: Continue reading “K-State’s new Contract Lifecycle Management solution available June 23”

Contract Lifecycle Management and Risk Evaluation training June 21

Kansas State University has partnered with Cobblestone Software to transform procurement and contracting activities at the university by implementing a  contract lifecycle management system, or CLM.

Two training sessions are available on Tuesday, June 21. You can either attend in person or via Zoom, and you must register in advance to attend. Continue reading “Contract Lifecycle Management and Risk Evaluation training June 21”

Contract Lifecycle Management and Risk Evaluation training June 20

Kansas State University has partnered with Cobblestone Software to transform procurement and contracting activities at the university by implementing a  contract lifecycle management system, or CLM.

Two training sessions are available on Monday, June 20. You can either attend in person or via Zoom, and you must register in advance to attend. Continue reading “Contract Lifecycle Management and Risk Evaluation training June 20”

Contract Lifecycle Management and risk evaluation training in June

Kansas State University has partnered with Cobblestone Software to transform procurement and contracting activities at the university by implementing a contract lifecycle management system, or CLM. A pilot group is currently testing and using the new solution, and the new CLM will be ready for use throughout campus by the end of June. Continue reading “Contract Lifecycle Management and risk evaluation training in June”

K-State implements a new contract lifecycle management system

Kansas State University has partnered with Cobblestone Software to transform procurement and contracting activities at the university by implementing a contract lifecycle management system, or CLM.

An in-depth analysis of the procurement contracting processes highlighted the need to modernize contracting processes across the institution. As a result, the Division of Financial Services implemented a contract lifecycle management system with strategic investment fund support to improve the contracting process. Continue reading “K-State implements a new contract lifecycle management system”

IT Help Desk is now the IT Service Desk

K-State’s IT Help Desk has undergone a name change and will now be called the IT Service Desk.

Why are we rebranding? IT staff have spent the last several months evaluating the customer experience. It has become clear that K-Staters are reaching out for more than just help; many inquiries are about services and information. With this in mind, the rebranding or name change will encompass additional needs of K-Staters to deliver a “World Class IT Service Desk” experience. Continue reading “IT Help Desk is now the IT Service Desk”

TeamDynamix is coming June 6

On June 6, the Division of Information Technology will begin using TeamDynamix to transform the IT experience at K-State. TeamDynamix is a cloud-based platform that K-State will be using to manage enterprise-level IT service management, projects, and portfolios. 

With TeamDynamix in place, K-Staters will have a more user-friendly, cohesive experience while searching for information or requesting help from IT.  You may notice changes in the following areas: IT Website, IT Knowledge Base, and IT Service Desk (formerly IT Help Desk). Continue reading “TeamDynamix is coming June 6”

CRM introduction training scheduled for Spring 2022

CRMCRM Introduction Training has been scheduled for the Spring 2022 semester starting on January 5. To participate in the training, you must complete and submit the CRM Access Form. The form must be completed and submitted before your training date.  

Topics to be covered

  • Introduction to the CRM
  • Basic structure and terminology
  • Hierarchy
  • How to sign in
  • Home screen, personal settings, navigation, and tabs
  • List views
  • Questions

Available sessions

  • Jan. 5 – 1-2:30 p.m.
  • Jan. 10 – 9-10:30 a.m.
  • Jan. 26 – 1-2:30 p.m.
  • Feb. 7 – 1-2:30 p.m.
  • Feb. 23 – 1-2:30 p.m.
  • March 7 – 9-10:30 a.m.
  • March 23 – 10:30 a.m.-12 p.m.
  • April 4 – 1:30-3 p.m.
  • April 20 – 1-2:30 p.m.
  • May 2 – 10-11:30 a.m.
  • May 18 – 1:30-3 p.m.

Continue reading “CRM introduction training scheduled for Spring 2022”