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Category: Strategic Planning

May 9: Last day to complete the CRM survey

As part of the Strategic Enrollment Management (SEM) Plan, an initiative is underway to select a Constituent Relationship Management (CRM) solution to improve the management of student relationships.

The CRM project team identified three vendors to present their product at K-State May 2 and May 8. For dates and locations of the vendor demos, view the vendor demo page. You will need to sign in with your eID and password to view the information.

If you are unable to attend either the vendor demonstrations or the technical reviews, or want to view them again, you can watch the recordings on K-State’s CRM website. You will need to sign in with your eID and password to view the recordings.

You can provide your feedback about the demos through the vendor feedback survey. The survey will be available through 5 p.m. Thursday, May 9. Survey results will be one of the items used in making a final vendor selection and will remain confidential.

To learn more about the CRM initiative, go to ksu.edu/crm.

Deputy CIO for Strategy, Planning and Enterprise Architecture Interview

""The search committee for the Deputy CIO for Strategy, Planning and Enterprise Architecture has invited Dr. Betsy Draper to interview for the position.  Dr. Draper will present an open forum on the topic of:  “Roadmap for Creating an Integrated, Outcome-Focused Enterprise Architecture Program” on Tuesday, May 14th at 9:30 a.m. in 146 G&H Unger Complex. You can also join the Zoom session.

Application materials and the position description are available on the ITS employment page.

A video of the presentation and a feedback form will be available on the IT Chief Operating Officer/Deputy CIO for Strategy, Planning and Enterprise Architecture webpage.

If you have any questions, contact Kelly Moon (kmoon@ksu.edu).

Save the date: CRM vendor demo sessions scheduled May 2, May 8

As part of the Strategic Enrollment Management (SEM) Plan, an initiative is underway to select a university-wide Constituent Relationship Management (CRM) solution that will improve the management of student relationships. The new CRM system will be used to foster collaboration to enhance recruitment, enrollment, and student success.

Listening tours were conducted in March and April to gather feedback on the use of current CRM systems and finalize what criteria must be met when selecting a new solution. After careful consideration, the CRM project team has identified three vendors who meet the needs of K-State. CRM Vendor demonstrations are scheduled for May 2 and May 8.

For the demonstrations, the three vendors will use real-life K-State scenarios that include events and communications. During the presentations, each vendor will demonstrate the functionality of a live system from both a student and staff perspective.

For dates and locations of the vendor demos, view the vendor demo page. You will need to sign in with your eID and password to view the information.

To learn more about the CRM initiative, go to https://www.k-state.edu/crm/.

Final CRM open session April 25 on managing and improving student-university relationships

As part of the Strategic Enrollment Management (SEM) Plan, an initiative is underway to select a university-wide Constituent Relationship Management (CRM) solution that will improve the management of student  relationships. The new CRM system will be used to foster collaboration university-wide to enhance recruitment, enrollment, and student success.

To assist the Project Team in reviewing RFP materials and preparing for vendor demonstrations, we want to hear from you. The last open session for anyone who would like to share their feedback is 1:30-3 p.m. Thursday, April 25, in 207 K-State Student Union. If you are unable to attend in person, join the meeting via Zoom: ksu.zoom.us/s/946254621. Continue reading “Final CRM open session April 25 on managing and improving student-university relationships”

CRM listening tours

Image of Gary PrattCampus Colleagues,

Last year, our university began a mission to rethink our enrollment strategies and develop an effective foundation to grow enrollment while also promoting student success now and in the future. As a result, the Strategic Enrollment Management (SEM) Plan was developed.

The plan includes seven key themes with associated observations, goals, and actionable, prioritized strategies that are essential to boosting enrollment and student success. Data, Technology, and Systems is a critical enabler and foundational element that K-State must address and continue to monitor, assess, and enhance on an ongoing basis. Continue reading “CRM listening tours”

IT Strategic Plan update

Following almost a year of data gathering and drafting, the IT Strategic Plan  is available for review by the campus community. Within the plan are four guiding principles, eight overriding goals including critical success factors, 30 objectives and 97 associated activities. This is a three-year fluid plan, which will be updated as changes occur in the IT environment.  

A listening session for the campus community to provide feedback on the IT Strategic Plan is scheduled for Feb. 25 from 2-3 pm. in the K-State Student Union, room 207. We want to ensure we heard you correctly.

If you can’t attend the session and want to provide input on the IT Strategic Plan, use the feedback form located on the IT Strategic Planning page.

The IT Strategic Plan was developed in partnership with the Plante Moran consulting firm.  Interviews with stakeholders (n=16), focus group sessions (n=19), and a campus-wide survey (n=1,290), were conducted to identify gaps in IT tools and services. In July, IT leadership reviewed the data and developed a first draft of the strategic plan. In October, both central IT and distributed IT staff reviewed the draft and provided input, which were used to inform the strategic direction for IT at K-State.

The strategic goals below consider the success of students, faculty and staff at the core, align with K-State 2025 and reflect the dynamic IT landscape capable of supporting technology today and tomorrow.  The IT Strategic Goals are:

  • Unify organization and governance  
  • Modernize infrastructure 
  • Re-architect enterprise applications  
  • Strengthen communications and feedback  
  • Enhance user experience 
  • Evaluate IT service delivery  
  • Enable IT for research 
  • Improve enterprise security 

Thank you to campus for your input.