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Tag: IM

K-State Libraries have the tech you need to succeed

K-State Libraries logoThe librarians and staff of K-State Libraries welcome you back for another great year at K-State, and want to make sure you’re aware of all the amazing technology we have ready for you.

You may see some large, fancy-looking screens in Hale and wonder what they were, and who forgot to put them away. These, my friends, are collaboration stations. And they’re out on purpose, just for you. Plug in your laptop and park yourself in one of the comfy new booths or near our mobile whiteboards with your classmates while you tweak your presentation to perfection, show off the work you’ve done on your group paper, or have everyone plug in headphones to watch a video.

When you need help finding materials or using library resources, but don’t want to lose that great spot you’ve just set up, librarians are ready and waiting to give you a hand via IM. Continue reading “K-State Libraries have the tech you need to succeed”

Tips for instructors submitting final grades in iSIS

Here are some helpful tips and reminders for submitting final grades in iSIS:

  1. Don’t wait until final grades are due to sign in to iSIS for the first time. Sign in now and become familiar with it before getting pressed for time.
  2. Grade rosters will be available in iSIS for grade entry on Dec. 13.
  3. Click the Save button periodically if you are entering grades for a large course section.
  4. After grades are entered into iSIS, they MUST be marked as “Approved” before they will be posted to students’ academic records. Continue reading “Tips for instructors submitting final grades in iSIS”

K-State computers hacked via instant messaging

On Oct. 14, 10 K-State computers had their network access blocked because they were compromised and all talking to the same botnet controller. Most if not all the computers had some relationship to one particular department and they were communicating with the botnet controller using the instant messaging (IM) protocol used by Windows Live Messenger (also known as Windows Messenger or MSN Messenger).

It appears that one computer was compromised and had malicious software installed on it that automatically sent instant messages to everyone in that person’s MSN Messenger contact/buddy list. These malicious instant messages consisted of “he he :)” and a link to a website. Since the recipients thought the instant message was from a colleague, they trusted it and clicked on the link, which in turn infected their computer.

Continue reading “K-State computers hacked via instant messaging”

K-State Libraries move to Libraryh3lp for IM service

IM logo for Libraryh3lp

In September, K-State Libraries received more than 450 questions via instant messaging, the majority from students using the Libraries’ web-based chat widgets. Also that month, the Libraries switched its web chat service from Meebo (used October 2006-August 2008) to Libraryh3lp.  It allows K-Staters to contact the library through their personal instant messaging (IM) accounts — AIM, GTalk, Jabber, Meebo, MSN, or Yahoo — as well as the Libraries’ web-based chat widgets. Continue reading “K-State Libraries move to Libraryh3lp for IM service”

Instant messaging popular with K-State Libraries’ patrons

Students have discovered that instant messaging is a fast and easy way to interact with K-State Libraries. The library implemented its instant-messaging reference service in October 2006, and word of the service has continued to gradually spread ever since.

image of the Libraries' instant-messaging icon plus IM channels or gatewaysIn spring semester 2007, 610 general-reference questions were fielded through instant messages. This spring semester, 1,274 questions were received, for a 109 percent increase in use of the service.

Popular questions received via instant messaging include:

  • Whether the library has a particular book
  • Help with research questions, such as how to search the library catalog
  • How to use a particular databaseLibrary hours

To instant message the Hale Library Help Desk, use these channels:

  • AIM, MSN: halelibraryhelp
  • Yahoo, Jabber, GTalk, meebo: halelibraryhelpdesk

For more information about instant messaging at K-State Libraries or how to use the service, see the Ask a Librarian webpage.

by Danielle Theiss-White, K-State Libraries, and Betsy Edwards, Information Technology Assistance Center Continue reading “Instant messaging popular with K-State Libraries’ patrons”