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Email slowness and outage result of hardware failure

By Ken Stafford

K-State’s email service provider, Merit, experienced a hardware failure Thursday, Sept 27. While many of the mail stores are back up, they will continue through this morning to restore the remaining data.

Multiple disc drives failed in Merit’s storage area network environment that required restoring data onto new drives.  Continue reading “Email slowness and outage result of hardware failure”

iSIS available after data exposure corrected

By Communications and Marketing

iSIS, K-State’s student information system, was taken offline Aug. 20 after some students were able to see other students’ schedules. iSIS became available again at 4:30 p.m. Aug. 21 after the issue causing the data exposure was corrected. The iSIS vendor acknowledged that an error in their tools caused the problem.

Continue reading “iSIS available after data exposure corrected”

K-State email upgrade to occur Sunday morning

K-State email is being upgraded and will be unavailable from midnight-3 a.m. Sunday, July 29. No email will be lost. Any email received during this time will be queued and delivered when the upgrade is completed. Check the ITS Status page for updates.

(Editor’s note: Reprinted from the July 27, 2012, article in K-State Today.)

Central email maintenance outage scheduled early Sunday, Sept. 4

K-State Zimbra, including K-State e-mail services, will be unavailable during scheduled maintenance from midnight to approximately 4 a.m. Sunday, Sept. 4. Users may receive an error message upon sign-in during this maintenance timeframe. No email will be lost; all queued email will be sent once services have been restored.

This routine maintenance should resolve some of the email slowness that K-Staters have been experiencing lately. Information about the outage is already posted on the ITS status page. Information Technology Services will restore service as soon as possible after maintenance is complete.

Printing in labs, InfoCommons offline Wednesday morning, May 19

The university printing system that supports the K-State InfoCommons (in Hale Library), the university computing labs, College of Business Administration, Journalism and Mass Communications, and English computing labs will be upgraded on Wednesday, May 19,  starting at 8 a.m. Printing in these locations will be unavailable for up to four hours, with resources returning online as soon as they are upgraded.

During this outage, the IT Help Desk will provide printing; contact them (214 Hale Library, 785-532-7722, helpdesk@k-state.edu) if you need assistance. The Hale Library second-floor printing outage is expected to last 30 minutes or less.

E-mail outage on campus today

This morning, Tuesday, April 20, K-State experienced a disruption in e-mail service that prevented K-State faculty, staff, and students from accessing their e-mail. Personnel from K-State Information Technology Services worked closely with engineers and technical staff from Zimbra to identify and resolve the problem as quickly as possible.

While access to e-mail was disrupted, no e-mail or data was lost. ITS apologizes for the inconvenience this created for the campus community. This disruption also affected student e-mail access and may require accommodation from faculty as appropriate.

The Status: ITS Resources link has been added to the K-State homepage so K-Staters can be quickly informed about outages.

Saturday power outage impacted many IT systems

At noon Saturday, Dec. 12, the university experienced a widespread power outage that impacted many of its information technology systems, including K-State Online, Webmail, iSIS, printing, etc. Information Technology Services staff worked through the day to restore systems, which returned to service about 3 p.m. However, at 11:30 p.m. some IT systems experienced a separate-but-related power outage. These systems were restored at 2 a.m. Sunday, Dec. 13. Of note:

  • The generator near Hale Library will continue to run until a switching mechanism is repaired. This is the source of the noise outside of Hale.
  • Faculty who posted grades on Saturday are encouraged to check their iSIS grade roster to verify their grades were successfully transmitted from K-State Online and to confirm grades in iSIS.

Continue reading “Saturday power outage impacted many IT systems”

K-State Online, other systems maintenance Thursday, Sept. 3

On Thursday, Sept. 3, some K-State systems and services may be unavailable for nearly 90 minutes for a storage firmware update. View the Status of K-State IT Resources site for more details and check back for additional updates. Systems that will be unavailable include: K-State Online and all Axio instances; EIS – the DCE course search and registration system; the Survey System; TEVAL -the student rating system; Wimba/Camtasia Relay – the online live classroom and video capture system; and the online Admission Application.

Maintenance will occur between midnight-4 a.m. Thursday, Sept. 3. Service will resume as soon as the maintenance is completed. Information Technology Services apologizes for the inconvenience.

K-State Online to be unavailable July 18 for annual upgrade

K-State Online will be unavailable during the scheduled upgrade to version 9.0 from 6 a.m. to 5 p.m. Saturday, July 18. Service will be restored sooner, if possible.

Feedback received from faculty members, staff, and students has been used to create many improvements to K-State Online in this release. K-State Online 9.0 provides improved efficiency and load time of Course Content and Message Board, a complete redesign of Course Content, a simplified method for granting assignment extensions and much more.

For the complete list of new features, improvements and updates, see What’s New in K-State Online 9.0. You may also download a PDF of the information for easy printing and distribution to other interested faculty.

Course owners and instructors will not need to complete any additional steps following the upgrade. Courses will appear as before, but will include the version 9.0 improvements. Training will be available from iTAC following the upgrade.