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Save the date: CRM town halls scheduled June 26, July 18, July 30

The Constituent Relationship Management (CRM) search committee is finalizing the contracts for a new CRM vendor for student recruitment. The committee will soon be announcing the new vendor.

The next step in the CRM process is to conduct Town Hall meetings to discuss business processes and implementation planning. The College of Business Administration, Room 4061, will host all Town Hall meetings on the following dates:

  • Wednesday, June 26, 1-3 p.m.
  • Thursday, July 18, 10 a.m.-noon
  • Tuesday, July 30, 1-3 p.m.

Continue reading “Save the date: CRM town halls scheduled June 26, July 18, July 30”

K-State CRM vendor selection in final stage

The Constituent Relationship Management (CRM) search committee would like to thank K-State faculty and staff for providing feedback during the CRM selection process. Over 200 people participated in the 13 Listening Tour sessions, providing committee members with a better understanding of the CRM needs at K-State.

Based on K-State’s needs, selected vendors demoed their product and provided a technical review. Thank you to the more than 100 people per session who attended in person and online, while also providing feedback through the vendor survey. The data gathered from the survey will play an important role in the final vendor selection.

A project of this scope with numerous resources and a substantial budget requires oversight from the Kansas Information Technology Office (KITO). K-State has submitted all documents to KITO; we have now received KITO approval to plan.

K-State is working through final discussion with the vendors. Vendor selection will be announced in the coming days. Planning is underway now to schedule Town Hall sessions. During the Town Halls sessions, the CRM team will provide details and timelines for the implementation.

To learn more about the CRM initiative: https://www.k-state.edu/crm

May 9: Last day to complete the CRM survey

As part of the Strategic Enrollment Management (SEM) Plan, an initiative is underway to select a Constituent Relationship Management (CRM) solution to improve the management of student relationships.

The CRM project team identified three vendors to present their product at K-State May 2 and May 8. For dates and locations of the vendor demos, view the vendor demo page. You will need to sign in with your eID and password to view the information.

If you are unable to attend either the vendor demonstrations or the technical reviews, or want to view them again, you can watch the recordings on K-State’s CRM website. You will need to sign in with your eID and password to view the recordings.

You can provide your feedback about the demos through the vendor feedback survey. The survey will be available through 5 p.m. Thursday, May 9. Survey results will be one of the items used in making a final vendor selection and will remain confidential.

To learn more about the CRM initiative, go to ksu.edu/crm.

Save the date: CRM vendor demo sessions scheduled May 2, May 8

As part of the Strategic Enrollment Management (SEM) Plan, an initiative is underway to select a university-wide Constituent Relationship Management (CRM) solution that will improve the management of student relationships. The new CRM system will be used to foster collaboration to enhance recruitment, enrollment, and student success.

Listening tours were conducted in March and April to gather feedback on the use of current CRM systems and finalize what criteria must be met when selecting a new solution. After careful consideration, the CRM project team has identified three vendors who meet the needs of K-State. CRM Vendor demonstrations are scheduled for May 2 and May 8.

For the demonstrations, the three vendors will use real-life K-State scenarios that include events and communications. During the presentations, each vendor will demonstrate the functionality of a live system from both a student and staff perspective.

For dates and locations of the vendor demos, view the vendor demo page. You will need to sign in with your eID and password to view the information.

To learn more about the CRM initiative, go to https://www.k-state.edu/crm/.

Final CRM open session April 25 on managing and improving student-university relationships

As part of the Strategic Enrollment Management (SEM) Plan, an initiative is underway to select a university-wide Constituent Relationship Management (CRM) solution that will improve the management of student  relationships. The new CRM system will be used to foster collaboration university-wide to enhance recruitment, enrollment, and student success.

To assist the Project Team in reviewing RFP materials and preparing for vendor demonstrations, we want to hear from you. The last open session for anyone who would like to share their feedback is 1:30-3 p.m. Thursday, April 25, in 207 K-State Student Union. If you are unable to attend in person, join the meeting via Zoom: ksu.zoom.us/s/946254621. Continue reading “Final CRM open session April 25 on managing and improving student-university relationships”

Dell warranty options when buying a new computer

When purchasing a new Dell computer for your department, you may wonder “Which is the best warranty to get to ensure that iTAC can service it under the provisions of the warranty?”

Dell offers an array of warranty options that may or may not meet your needs. For the service that iTAC offers, it is recommended to purchase the less expensive “Basic Hardware Service”. This provides a decent savings over purchasing the “ProSupport” service.

Continue reading “Dell warranty options when buying a new computer”