Kansas State University


IT News

Tag: university computing labs

Limited free printing set to $5 for summer

As of May 20, limited free printing has been set for $5 during the summer session.  This is available to all students with an active K-State eID, and is available via printers in the university computing labs and K-State InfoCommons.

For more information about printing, including wireless printing, see the printing information for university computing labs and the InfoCommons.

IT solutions: Types of printing available in the labs and InfoCommons

Have you ever wondered if you were the only person on campus with a particular computer problem? Got a quick technology question and don’t know who to call? Contact the IT Help Desk at 785-532-7722 or e-mail helpdesk@k-state.edu.

Computers and printers for the campus community are in the K-State InfoCommons in Hale Library, and in university computing labs in Justin Hall, Dickens Hall, Seaton Hall, and the K-State Student Union.

  • Limited, free laser printing is available to all students, faculty, and staff via their K-State eID and password. $10 is allocated per person each fall and spring semester, and $5 each summer. Beyond those amounts, the Wildcat Card can be used for pay-for-printing. Unused balances do not carry forward to the next semester.
  • Black-and-white printing goes into one queue and can be retrieved at any printer in the labs and InfoCommons. Costs are 10 cents per page for black-and-white printing, and 18 cents two-sided (duplex).
  • Color printing is available in the K-State InfoCommons and the Media Development Center, Hale 213. Color printing is 75 cents per page.
  • Wireless printing is available from anywhere on campus to printers in Hale Library, Justin lab, Dickens lab, Seaton lab and library, and the Union Copy Center for on-campus users connected to the KSU Wireless network.

by Deborah Goins, IT Help Desk student consultant

Spring 2011 computing-lab software requests due Dec. 1

iTAC staff are in the process of preparing computers in the K-State InfoCommons and university computing labs for updates during the December/January break. Any requests for additional software should be sent to softwarerequest@k-state.edu no later than Dec. 1. This allows time to install and test software before deploying to the labs.

Continue reading “Spring 2011 computing-lab software requests due Dec. 1”

Reminder: How to get technology-classroom support

iTAC’s Instructional Technology team, which supports all centrally funded technology classrooms and university computing labs, has had some staffing changes. This is a reminder about how to get assistance in these environments.

  1. For immediate assistance while in technology classrooms and studios, call the Hotline at 785-532-5798.
  2. To report non-emergency problems in a technology classroom, use the Technology Classroom Problem Report Form to submit a problem report.

More information is available at www.k-state.edu/infotech/classrooms.

24-hour study area closed; plans to re-open Sept. 13

University computers and other equipment in the 24-hour study area in Hale Library have been offline since the space closed for renovation July 16, with plans to add an Einstein Bros. Bagels shop.

The 24-hour study area is planned to re-open Monday, Sept. 13, according to Roberta Johnson, senior director of administrative and IT services for K-State Libraries. Until then, K-Staters can use the Dickens 1 lab (east of Hale Library) as a 24-hour study area.

InfoCommons, computer labs re-imaging has begun

iTAC has begun the process of re-imaging all the computers in the K-State InfoCommons and the university computing labs. During the next four weeks, various labs around campus and areas of the InfoCommons may be closed intermittently for upgrades.

As a part of the new image, all computers will be upgraded to Windows 7, and the latest versions of software offered on these computers will also be installed.

Continue reading “InfoCommons, computer labs re-imaging has begun”

InfoCommons, university computing labs testing July 19-23

Beginning Monday, July 19, iTAC staff will have the newest version of the computer images for the K-State InfoCommons and university computing labs‘ computers ready for testing. The test computers will be located next to the IT Help Desk, 214 Hale Library, and all students and faculty/staff are invited to try out the new setup that will be implemented for fall semester.

Continue reading “InfoCommons, university computing labs testing July 19-23”

$5 free printing for summer in labs, InfoCommons

As of Tuesday, May 18, limited free printing has been set at $5 per K-Stater for the summer session. This is available to all students with an active K-State eID and is for printers in the university computing labs and K-State InfoCommons. For more information, see the printing instructions for the color and black-and-white printers in those facilities.

Printing in labs, InfoCommons offline Wednesday morning, May 19

The university printing system that supports the K-State InfoCommons (in Hale Library), the university computing labs, College of Business Administration, Journalism and Mass Communications, and English computing labs will be upgraded on Wednesday, May 19,  starting at 8 a.m. Printing in these locations will be unavailable for up to four hours, with resources returning online as soon as they are upgraded.

During this outage, the IT Help Desk will provide printing; contact them (214 Hale Library, 785-532-7722, helpdesk@k-state.edu) if you need assistance. The Hale Library second-floor printing outage is expected to last 30 minutes or less.

Q/A: Cause of “more than one user” print error in labs/InfoCommons?

After I swipe my card to print on campus, a message pops up saying that my “User ID identifies more than one user on the pharos database”. It won’t let me print anything. What does this error mean, and how can I print?

That error occurs when your ISO number (which is the number associated with your Wildcat ID Card) is incorrectly programmed in the printing system for the K-State InfoCommons and university computing labs. This can happen in various ways — letting someone borrow your card to print, getting a replacement card, or several other reasons.

Contact the IT Help Desk (214 Hale Library, 785-532-7722) to provide information to get your Wildcat ID card working properly with the system.