The Enterprise Technology (ET) team has been busy during the spring and summer 2020 semesters. Like the other units within the Division of Information Technology, the ET staff quickly adapted to working remotely back in March due to COVID-19.
As K-State switched to remote teaching and learning, IT Help Desk and Client Services staff answered calls and worked tickets remotely to help students, faculty, and staff through their IT issues and find technology solutions during this unusual time. IT staff worked a lot of extra hours to ensure that the transition would be a success.
On July 1, the IT Help Desk staff moved back into Hale Library and began working a staggered schedule. Client Services staff continue to work remotely, but are on campus when needed to provide support through scheduled appointments.
The IT Help Desk and Client Services staff have continued to provide excellent customer service and support our K-State community as we go into the fall semester. They continue to answer calls and work tickets as students, faculty, and staff adjust to another unusual semester. They are working in high touch areas, so they working diligently to follow K-State’s COVID-19 policies and guidelines.
ET staff were heavily involved with the Data Center relocation to Amazon Web Services. This project was a significant undertaking as significant systems and services were moved to a cloud environment. To gain a better understanding of the project timeline and the systems and services that were moved, view the IT Strategic Planning website.
The ET team continues to work on the AWS project throughout 2020. To learn more about the AWS accomplishments, view the Update on infrastructure improvements and cloud migrations article.
Members of the ET are part of the Network Infrastructure Replacement (NIR) team. This cross-functional team has been tasked to replace and update K-State’s infrastructure. The team will update old equipment while improving security and performance. The NIR team has just begun meeting and is working on the team charter and budget. Under the NIR plan, one-sixth of campus buildings will be updated per year, replacing aging telephony, firewalls, switches, wires, etc. This will completely refresh K-State’s network and how it is funded.
Network and Telecommunications Services (NTS) has been very busy all summer long. With all the construction on campus, NTS staff have been working on campus, keeping us connected and retrofitting buildings.
The Java team has been working extra hours with the AWS project, as well as keeping our systems and applications up and running, and making modernization changes so that we can migrate systems out to AWS.
With the retirement of Rocket.Chat, ET team members were instrumental in setting up the K-State IT team in Microsoft Teams. If you still need to join the team, use the instructions sent via email by Greg Dressman on Aug. 14.
During the period of remote work, the ET team has stayed connected with one another using both Zoom and Microsoft Teams. To help with team building, some members of the team have participated in virtual lunches and virtual happy hours.
Two new positions have been announced within Enterprise Technology.