On Tuesday, iSIS experienced a disk error that led to a total system outage, rendering the service unavailable for students. K-State is currently working to restore service, and the goal is to have the system up and running by Monday, July 21.
If you made a change on your iSIS account between Thursday, July 10 and Tuesday, July 15, the transaction may have been affected. The IT Department recommends that you log into iSIS and verify that your account information is accurate as soon as the service is available.
The IT Department posted the following message at http://www.k-state.edu/isis/isisrecovery.html, which will be updated throughout the restoration process:
“The following steps will be taken in an effort to minimize the negative impact to students, faculty and staff:
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Federal financial aid, scholarship awards and veterans benefit awards will be reposted to student accounts.
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Payments that were made to student accounts since July 10 will be reposted.
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Enrollments that occurred since July 10 will be re-entered as possible.
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A comparison will be made between iSIS and the spring 2015 class schedule. Class schedulers will be notified of any discrepancies.
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Applications for admission processes will be rerun since the last successful load into iSIS. This will be done in phases.
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Automated data integration services between iSIS and other systems will be reinitiated.
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iSIS will be opened for campuswide use after as many transactions as possible have been recreated. We expect to open iSIS on July 21.
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Updates will be posted to this webpage and the IT Status page, and articles published in K-State Today to keep the campus community informed.
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Students will be asked to check their iSIS accounts to identify and report any inaccuracies.
Information Technology Services appreciates the patience and support of the campus community as we continue to work to restore iSIS to the fullest extent possible.”
If you have any questions about the iSIS outage, feel free to contact us by email or on Twitter @KStateSBP_SBVP. You can also reach the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu.
As always, Go Cats!
Reagan Kays and Cody Kennedy
Student Body President and Vice President
rkays@ksu.edu · ckennedy@ksu.edu