Kansas State University


IT News

IT Help Desk moving to billing system May 12, 2012, for personal computer repairs

Effective May 12, 2012, the IT Help Desk will be moving to a billing system as the only payment method for personal computer repairs for faculty, staff, and students. Credit card, debit card, and CatCash payments will no longer be taken at the IT Help Desk.

Once the repaired computer is picked up at the IT Help Desk, a bill will be mailed within 30 days to the local address that is on file or is provided at the time the computer is picked up from the IT Help Desk. This change will allow:

  • Customers to set up payment plans for expensive repairs once they receive their bill in the mail
  • Parents and/or relatives will be able to help pay for their student’s computer repairs without the need to come on campus
  • You will now be able to pay your bill when it arrives using credit card, debit card, check, and cash

When the bill arrives in the mail, payment will be collected by going through the Information Technology Services Business Office. Bills can be paid online at https://www-secure.telecom.ksu.edu/customer-service; in person by going to 109 East Stadium; by mail; or over the phone by calling 785-532-7331.