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K-State Online February updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on Feb. 17. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete February Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online February updates”

K-State Online updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on Feb. 3. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete February Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online updates”

Updated ITS Change Management Process

by Information Technology Services

The overall goal of the Change Management Process within Information Technology Services (ITS) is to align changes to the academic and business environment, while minimizing impact and reducing the risk of unintended service disruptions.

Recently the ITS Change Management Process has been updated, allowing ITS to reduce disruptions and increase transparency of the changes that occur in our IT environments, e.g., webmail, KSIS, HRIS, and network changes.

There are three types of changes identified by ITS:

  • Standard – A routine, low-risk change that is operational in nature and happens frequently.
  • Emergency – A change required to prevent an impending Critical Incident or resolve an active Critical Incident.
  • Non-Standard – Any other change that does not fit the Standard Change or Emergency Change model.

ITS will use maintenance windows (a designated period of time) to perform changes and maintenance to our services. The default maintenance windows are listed below. Other maintenance windows are allowed as long as ITS and service owners agree on dates and times that changes can be made.

“Although it sounds easy, tracking changes and the process surrounding it can be quite complex. ITS has invested significant time into laying out this new process so it is easy to follow and adopt in the hopes that we get a better picture of changes that are happening in our critical environments,” said Greg Dressman, director of Enterprise Server Technologies and Change Manager.

“When things go wrong we need to quickly understand what changed so we can focus on restoring services in the fastest way possible. This process also brings our proposed changes out into the open so we can discuss them in terms of risk, reward, timing, and appropriate customer communication before they go into place.”

If you have questions about the ITS Change Management Process, email Greg Dressman, dressman@k-state.edu.

Trend Micro has been updated, requires reinstallation on Macs

by Information Technology Services

Trend Micro, K-State’s antivirus software, was updated Dec. 22, 2017.

With this update, Windows users will automatically have their Trend Micro antivirus software updated — and must restart their computers to complete the process.

Windows users can verify that they have received the update by right-clicking the Trend Micro icon in their taskbar, and then clicking Component Versions. If the agent version is 11.0.x, it is not updated. If the agent version is 12.0.x, you have received the update.

Mac users will need to uninstall Trend Micro from their computer and then reinstall Trend Micro to receive the update. You cannot use Update Now for this update; you must uninstall and reinstall. If you do not uninstall and reinstall, your Mac will not receive the update and may be vulnerable to new viruses or attacks.

To uninstall Trend Micro on a Mac

  1. Use the Trend Micro Uninstaller. The uninstaller will download to your Downloads folder.
  2. Run the uninstaller.

To reinstall Trend Micro on a Mac

  1. Use the Trend Micro Installer. The installer will download to your Downloads folder.
  2. Run the installer.

With the old version of Trend Micro, Macs may get into a reboot-cycle when attempting to update an application or OS. It is important to uninstall Trend Micro before doing any updates. Again, this is only if you have the old version of Trend Micro.

Remember, K-Staters connecting their computers to the K-State network are required to use the university’s antivirus software. This software is provided free to students, faculty, and staff for both university-owned computers and personal home computers. All computers running Windows or Mac OS X operating system must have Trend Micro Antivirus installed before connecting to the K-State network.

KSIS Training sessions for Spring 2018 available

KSIS training dates and times are now available for spring 2018.  Instructor-led training is available for faculty, academic advisors, and staff at no charge. However, registration through HRIS is required. See Using HRIS to register for classes.

Training for staff and faculty include the following topics:

  • Advising in KSIS
  • Class Scheduler
  • Class Scheduler Tools (NEW)
  • Deans Office Staff
  • Grading in KSIS
  • Master Extract Reporting
  • Processing Minors in KSIS
  • Student Records for Academic Department Staff
  • Student Records for Administrative Department Office Staff

For more information about each topic and the dates and times for training, visit the KSIS Training web page. If you have any questions or need more information, please contact Fred Darkow, KSIS Training Coordinator, at fdarkow@ksu.edu or 785-532-3138.

Master Extract Reporting in KSIS monthly offerings in Spring 2018

Training sessions for Master Extract Reporting in KSIS for spring 2018 are now available. The monthly sessions are only for staff who have been granted the Master Extract Reporting permission. The training schedule is set for one session each month.

You must have permissions set up for Master Extract Reporting in KSIS before you can take this class.

All sessions are scheduled in 306 Calvin Hall:

  • Monday, Feb. 7, 11 a.m. – noon
  • Tuesday, March 6, 1:30 – 2:30 p.m.
  • Wednesday, Apr. 4, 10 – 11 a.m.
  • Friday, May 4, 3 – 4 p.m.

Registration through HRIS is required. See Using HRIS to register for classes.

If the offered sessions do not fit your schedule, please contact the KSIS training coordinator, Fred Darkow, at fdarkow@k-state.edu to request additional classes. Attendees will be notified if a session is canceled and will be asked to register for an alternative training session.

KSIS Class Scheduler training available for Spring 2018

KSIS Class Scheduler training is now available or sign up in HRIS. Sessions are designed for employees new to the Class Scheduler process as well as refreshers for employees who have previously updated class schedules.

Topics include:

  • Printing the Class Schedule report
  • Updating room locations
  • Updating instructors
  • Updating the section status
  • Other course related details

All sessions are held in 306 Calvin Hall.  The dates and times for the Class Scheduler sessions are:

New Class Scheduler

  • 10:30 a.m. – noon, Monday, February 12
  • 2 – 3:30 p.m., Monday, March 12
  • 1:30 – 3 p.m., Monday, April 9
  • 10 – 11:30 a.m., Monday, May 7

Class Scheduler Tools (NEW)

  • 10:30 – 11:30 a.m., Monday, February 19
  • 2 – 3 p.m., Monday, March 19
  • 1:30 – 2:30 p.m., Monday, April 16
  • 10 – 11 a.m., Monday, May 14

Class Scheduler Refresher

  • 1:30 – 2:30 p.m., Tuesday, February 20
  • 1:30 -3 p.m., Wednesday, February 21

Registration through HRIS is required. See Using HRIS to register for classes. If the current dates and times do not match your schedule, contact Fred Darkow at 532-3138 or fdarkow@ksu.edu for more options.

Training dates now available for Advising in KSIS

Training dates for Advising in KSIS are available for sign-up in HRIS. Sessions focus on the KSU Advisor Center functions. Full-time advisors and faculty advisors are encouraged to attend. Registration through HRIS is required. See Using HRIS to register for classes.

The following Advising in KSIS sessions are in 306 Calvin Hall on the Manhattan campus.  The available times are:

  • Thur., Feb. 1, 3:30 – 5 p.m.
  • Fri., Feb. 2, 1:30 – 3 p.m.
  • Mon., Feb. 5, 1:30 – 3 p.m.
  • Tues., Feb. 6, 10:30 a.m. – noon.

Topics covered during the sessions include, but are not limited to:

  • Advisee information pages
  • Running and viewing a DARS audit
  • Removing advising flags
  • Viewing program/plan history
  • Viewing test scores

For more information on current advising processes, visit the KSIS for advisors web page.  See the KSIS training web page for additional classes.

If the available training sessions do not meet your schedule, please contact Fred Darkow, at fdarkow@ksu.edu or 785-532-3138, for further training options.

K-State IT Help Desk is here for you!

Welcome, new and returning K-Staters!  Information Technology Services (ITS) provides a variety of resources and services for free. Get your semester off to a good start by checking out a few of our resources:

  1. Get a free copy of Microsoft Office for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones.  See the installation instructions for Mac, for Windows, and for mobile devices.
  2. Connect your mobile devices to K-State’s wireless network.
  3. Install free Trend Micro Antivirus software (required for all computers connecting to K-State’s network).
  4. Use Zoom (video and audio conferencing) to meet virtually.
    Use Zoom to setup an online staff meeting, a training session, a class group meeting, beam in a speaker and more. See the Using Zoom guide to get started.
  5. Connect with the IT Help Desk on Twitter and Facebook.

Welcome to Spring 2018

More IT resources for K-Staters are on the Welcome to IT at K-State website. Send questions to the IT Help Desk, helpdesk@k-state.edu, 785-532-7722. Also, check out the IT Service Portal which is your one-stop shop for getting help with your IT needs.