Kansas State University


IT News

Scantron machine available in Union 

A Scantron machine is now available for use in the K-State Union; located just outside the Cat’s Pause Lounge.   

Scantron Machine outside Cat Pause Lounge

A machine was purchased because of the losses of two scantron machines during the Hale Library fire.  It can be used to scan student answers for uploading to the related quizzes and tests in Canvas.

Faculty should bring a USB drive to load files because the computer attached to the Scantron machine does not currently have a working network connection. 

Use of the Scantron machine is limited to the hours the IT Help Desk is open.  The current times are: 

  • Monday – Thursday – 8 a.m.-8 p.m. (excluding holidays) 
  • Friday – 8 a.m.-6 p.m. 
  • Saturday – 1-5 p.m. 
  • Sunday – 1-8 p.m. 

For questions about Scantron operation or use, please contact the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu. 

Office 365: Email-retention settings activated June 29

By Information Technology ServicesOffice 365 logo

Office 365 email-retention settings will be activated on the evening of Friday, June 29. These retention settings govern the automatic management of emails that have been moved to the Deleted Items folder and Junk Email folder.

A couple of things to keep in mind:

  • Items will be automatically removed from your Deleted Items folder after 30 days. You can recover those removed items for up to 14 days after their removal. See the Knowledge Base article on restoring deleted items.
  • Items will be automatically removed from your Junk Email folder after 30 days.

Contact the IT Help Desk, 785-532-7722, if you need help with your email.

If you have questions about the retention policy, contact Greg Dressman, director of Enterprise Server Technologies, dressman@k-state.edu.

Update from ITS regarding restoring services

Information Technology Services (ITS) continues to work to recover from the Hale Library fire which damaged the K-State main data center and displaced about 30% of ITS staff. Electrical power has been re-connected to the data center as of Mon., June 18. Not all equipment is fully operational due to moisture damage. Nearly all systems and services are online now, but the stressed equipment may fail causing periodic outages.

Daily operational and project work is being evaluated to refocus resources to continue the recovery efforts. For the next 8-10 weeks, you might experience increased response times and project delays as most efforts are directed toward being prepared to support the campus community for the beginning of Fall semester.

Beware: Phishing scams on the rise this week

K-State is seeing a significant increase in the number of phishing scams within the last few days.  Phishing scams are used as a way to trick you into giving up your credentials (eID and password). Once you give up your credentials, the scammer has access to all your K-State accounts.

There have been 239 phishing scams — some duplicates — resulting in 43 compromised accounts since Mon., June 11. The compromised accounts are then used to send additional phishing scams.

K-State will never ask for your eID, password, etc. by email or in a survey. If you are uncertain about the legitimacy of an email, check the Phishing scams website.  When in doubt don’t respond, just delete.

Report phishing scams to abuse@ksu.edu and be sure to include the email headers in your message.

Contact the IT Help Desk 785-532-7722 if you have additional questions about phishing scams.

Media Center is up and running in Union after Hale fire

With a new name, location, and modified hours, the Media Center (formerly the Media Development Center in Hale Library) is now open for service in the Cat’s Pause Lounge, Room 222, in the K-State Student Union.

The Media Center will have modified hours over the summer:

  • Monday-Friday – 8 a.m.-5 p.m.
  • Saturday – 1-5 p.m.
  • Sunday – CLOSED

Services include:

  • Media production
  • Film
  • Audio
  • 2D design
  • 3D  development
  • Virtual reality
  • Scanning

For more information, visit the website, call 785-532-7422, or email Jahvelle Rhone, media coordinator, rhone@k-state.edu.

June 22: New Features in NVivo 12 Plus training

NVivo 12 Plus, the world’s leading qualitative data analytics software, has recently released a new version. A training session on the new features (Windows) will be offered 2-4 p.m., Fri., June 22, in Calvin 306. There will be time for plenty of questions–as needed. The room will be open from 1:30-4:30 p.m.

An RSVP is NOT required. All are welcome.

Participants are welcome to bring their own laptops and follow along if they wish.  Please note that the Windows and Mac versions of NVivo are somewhat different (although becoming more similar in functional capabilities over time).

This latest version features some new analytics tools, including one for qualitative cross-tab analysis. This software has a data exchange integration with IBM’s SPSS.  There are new data visualizations features as well.



Continue reading “June 22: New Features in NVivo 12 Plus training”

K-State Online May updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on May 12. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete May Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online May updates”

ITS Update

ITS continues to relieve technical debt, by replacing and retiring outdated equipment associated with the converged infrastructure. Other projects include:

  • Update and migrate to a new automation infrastructure (CHEF)
  • Data Warehouse for Financial Information
  • Improve the process of software acquisition, customer relationship management and managing the request forms/tasks

IT Strategic Planning –  Focus groups are completed. The Information Technology Survey sent to all K-Staters is open through May 11. As of Monday, May 7, there are approximately 1200 responses with 50% from student respondents. The Plante Moran Consulting firm is assisting with the effort.

Encrypted File Transfer – ITS staff along with campus constituents are researching applications for secure file upload and sending documents across campus.

Professional development – On May 23 and 24, Information Technology Services hosts the Computing in Higher Education Conference in Kansas (CHECK 2018) at the Olathe Campus. More than 300 attendees will network and learn about best practices from regional institutions and vendors.

Security – Chad Currier, Chief Information Security Officer, began April 30. His office is located in the Unger Complex.

The number of compromised eIDs for Jan – April was 188 from 176 phishing scam emails  (in comparison to 1245 for the same timeframe in 2017, from 394 phishing scams). There were 55 compromised eIDs in April 2018 compared to 617 in April 2017.

Some of our summer projects include:


  • Ubuntu 18 Upgrade Project – Upgrade to latest long term production release of Ubuntu Server.
  • Active Directory 2016 Upgrade Project – Upgrade AD functional level to 2016 and refresh servers.
  • Monitoring Consolidation Project – Consolidate to a single pane of glass monitoring system
  • EST Documentation Consolidation Project – Restructure and Consolidate EST Internal Documentation.
  • FIS Infrastructure Improvement Project – Improve system reliability and performance metrics.
  • Legacy Hardware Retirement – Retire legacy hardware in the datacenter and continue migration to the converged infrastructure.
  • Catfiles Storage Expansion – Expand NAS storage supporting Catfiles and file storage.


  • Mobile Commencement live streaming for Polytechnic, Manhattan and Graduate School in K-State Mobile app – added service for Students, Family and Friends personas to the K-State mobile app to add live commencement ceremony streaming and on-demand access in the future
  • Commencement archives moved to K-State’s YouTube channel – freeing up university storage space and $
  • Graduate School application and process forms from paper to online – automating approvals and workflows for internal business process, providing applicants with a dashboard to understand the progress of their application, and adding functionality to improve the user experience and efficiency of processes.
  • K-State Alerts process and functional improvements with Police and DCM – coordinating updates to improve native language support for non-English speakers and developing an automated enrollment process
  • Online Admissions process for non-degree seeking students – updates and improvements to the experience and internal workflows of non-degree seeking student admissions
  • Developing a Student Services K-State Online course with New Student Services – working with SGA and Student Life to provide better access and improved communications around student services
  • University level Video Captioning policy, governance and procedure in development – working with a wide array of university staff to improve K-State’s services for video captioning and to improve compliance with required standards
  • Python 3 upgrade project – update key university applications to latest version to ensure long-term maintainability
  • Completed data integration services in support of key university initiatives in functional offices such as with CITI, an HCS training platform, AcademicWorks, a scholarship management platform, Teamworks collaboration software for K-State Athletics and updated Cashnet services
  • Improved reporting tools and user experience for KSRE Kansas Pride, an online tool for helping Kansas Communities maximize community and economic development efforts by encouraging all groups to coordinate.

Technology classrooms – Leasure 013 will receive updated AV equipment including touch screen controller, system processors, document camera, wireless microphones, laser projector, and cameras for web conferencing.  Nichols 301 will receive a new projection system (input plate, controller and projector) and the orientation of the room will be rotated 90 degrees now facing to the west. CW 143 and 146 will receive a new projection system (input plate, controller and projector).

Grade submission deadlines for spring 2018

""By Monty Nielsen

Grade rosters will be available in KSIS for grade entry after 5:00 p.m,. Fri., May 4. Grades are due 5:00 p.m, May 15 for term courses with final exams given Mon., May 7 – Fri., May 11.

Students will be able to view grades for regular courses in KSIS starting after 8 a.m., Wed., May 16.

More information about grade submission deadlines are available from the Final Grade Submission Information – Spring 2018 page.  For information about submitting grades from K-State Online to KSIS, see Copy Final Grades from K-State Online to KSIS.

Outlook on the Web (OWA) mobile apps to be retired on May 15

Microsoft is retiring Outlook on the Web (OWA) mobile apps for iPhone, iPad and Android on May 15, 2018. You should begin using the Outlook app for iOS and Android.

Mobile device requirements

  • Windows: Office Mobile applications (Word, Excel, PowerPoint, OneNote, Outlook Mail, and Outlook Calendar) require Windows 10.
  • iOS: Office for iPad and iPhone requires iOS 10.0 or later. Office for iPad Pro requires iOS 10.0 or later.
    Android: Office for Android can be installed on tablets and phones that meet the following criteria: running Android KitKat 4.4 or later version and have an ARM-based or Intel x86 processor.
    Mobile browsers: Any mobile browser supported by Microsoft may be used.