Kansas State University


IT News

Duo, new IT security layer, has Jan. 29 enrollment deadline for faculty/staff Group 1

As President Myers announced last week, K-State is using a second layer of security called Duo for the university’s online applications and systems, in addition to eID/password sign-in.

K-State password + Duo (second-layer security) = Access

To facilitate implementation, faculty/staff have been assigned to Duo enrollment groups. Members of Group 1 will receive their enrollment email on Tuesday, Jan. 15, with an enrollment deadline Tuesday, Jan. 29.

For security reasons, group lists and enrollment timelines will not be made public. Continue reading “Duo, new IT security layer, has Jan. 29 enrollment deadline for faculty/staff Group 1”

IT Update

Welcome to 2019! IT is now moving into the rebuilding phase as we use the IT Strategic Plan and OneIT to guide our way forward.

Data Center

Planning for a modernized data center is underway, the team of Chad Currier, Rob Caffey, Greg Dressman and Loren Wilson are leading the charge.

Service Operations

During spring semester, Duo, two-factor authentication will be rolled out in phases. Approximately every two weeks, IT will be communicating and working with about 200 faculty and staff on installing and using Duo until all employees have two-factor authentication installed. The schedule is being shared with System Administrators to keep them informed of the rollout in their areas.


The IT Strategic Plan has been shared with IT staff and the extended IT Leadership group and posted on the Strategic Planning web page. Listening sessions are planned for campus so that K-Staters have a chance to provide feedback. A form for input on the IT Strategic Plan can be provided from https://kstate.qualtrics.com/jfe/form/SV_erHVz043CNmAn1b

The ERP Task Force is drafting their final report with a release planned for campus in late January.

The cloud first strategy continues to be fleshed out with input from the IT staff, vendors and the distributed IT community.


IT Security Training was completed by 52% of K-State employees. Training will be sent to student employees in February 2019.

IT is offering a diverse set of training (Canvas, KSIS, CMS, Qualtrics, MS Word, Office 365, etc). for campus constituents. If you would like specific topic for your unit, please request the topic using this form https://www.k-state.edu/its/training/request-training.html .

Service Evaluations – IT and K-State Libraries continue to improve service locations to accommodate students’ study needs. The week prior to and the week of finals, the Union saw an 11% increase in the use of space.


Comparison of Phishing Scams and Compromised eIDs

YTD 2017 YTD 2018
Compromised eIDs 3,703 518
Phishing scams 1,086 528
Phishing scam tickets processed 6,912 2,216


Connecting to Windows Software Update Service (WSUS)

Make it easy to keep your computer safe with K-State’s Windows Software Update Service (WSUS), for K-State owned computers. WSUS deploys the latest Microsoft product updates to computers running Microsoft Windows. Computers connected to the WSUS server automatically receive critical/security patches. Windows 10 version updates (e.g. Creators Update 1703) will be released on a managed schedule and email communication will go out prior to each release.

K-Staters located on the Manhattan, Olathe, or Salina campus are encouraged to use WSUS on their university owned machines running Windows 10 Pro or Enterprise. See the K-State’s Windows Software Update Service (WSUS) knowledge base article for instructions on how to set up the service.

University PPM 3430 Security for Information, Computing and Network Resources requires the latest security patches available to be installed.

Contact your departmental IT support or the IT Help Desk (helpdesk@ksu.edu, phone: 532-7722) to determine what your department is doing to keep your computers up-to-date.

IT Help Desk hours for winter break

During the winter break, the Help Desk and NOC will be open for the hours displayed below.  During times the K-State Student Union is closed, there will be no walk-in service available – only phone and email.

December 16-22

  • Sunday Dec. 16 – 1-10 p.m.
  • Monday Dec. 17 – Friday Dec. 21 – 8 a.m.-6 p.m.
  • Saturday Dec. 22 – 1-5 p.m.  (no walk-ins)

December 23-29

  • Sunday Dec. 23 – 1-8 p.m. (no walk in)
  • Monday Dec. 24 – Friday Dec. 28 – Closed
  • Saturday Dec. 29 – 1-5 p.m. (no walk-ins)

December 30-January 5

  • Sunday Dec. 30 – 1-8 p.m. (no walk-ins)
  • Monday, Dec. 31 – 8 a.m.-3 p.m.
  • Tuesday, Jan. 1 – Closed
  • Wednesday, Jan. 2 – Friday Jan. 4 – 8 a.m.-6 p.m.
  • Saturday, Jan. 5 – 1-6 p.m.

January 6-19

  • Sunday, Jan. 6 – 1-8 p.m.
  • Monday, Jan. 7 – Friday, Jan. 11 – 8 a.m.-6 p.m.
  • Saturday, Jan. 12 – 1p-6p

January 20-25

  • Sunday, Jan. 20 – 1-8 p.m.
  • Monday, Jan. 21 – Closed
  • Tuesday, Jan 22 – Thursday, Jan 24 – 8 a.m.-midnight
  • Friday, Jan. 25 – 8 a.m.-8 p.m.


ITS Update – December

Where did the year go? The following are December updates as IT closes out a busy, invigorating, historic 2018.


There are 302 K-Staters using DUO, two-factor authentication, with a plan for incrementally phasing in staff and faculty at a rate of 200 at a time.

The move of the DAS (distributed antenna system) is completed.  ITS is working with the vendor to bring the DAS to areas on campus that need a cellular boost within the buildings.


The ERP Task Force is in the process of drafting their final report with a release planned for campus in January.

The cloud first strategy is being fleshed out with input from the IT staff, vendors and the distributed IT community.

The IT Strategic Plan will be distributed and reviewed by the extended IT Leadership group in mid-December, followed by a release to campus. The plan will be posted on the Strategic Planning page available from http://www.k-state.edu/it-strategic-planning/index.html


IT Security Training was sent to 6,701 faculty/staff to complete. To date 36% have completed the required training. We are working on an improved process for sharing the training with campus.

ITS is in the process of increasing the training offerings we provide to campus. During the fall, we offered sessions on Canvas, the CMS, KSIS, ETDRs, and NVivo Plus 12, Qualtrics, Zoom and more. Additional sessions are planned for spring on similar topics and more including basic Excel and MSWord.

Services and Locations

The IT Help Desk will be closed from Dec 24 -28 and will reopen Dec 29. Visit http://www.k-state.edu/its/helpdesk/hours.html .

Service location feedback has been positive in our post Hale fire environment. we were able to add more computers and printers to the Union, install white boards in Dickens, purchase and install eight Samsung Flips, electronic flips and locate throughout campus. The Union purchased a few more white boards for their space as well.  We continue to share information about the locations with campus. Spaces for study during finals week has expanded, visit: http://www.lib.k-state.edu/finals-week .


As part of our move to align IT services and gain synergies among staff, Bryan Kraus, Director of Financial Systems, and Ray Linville, Applications Developer, from the Division of Financial Services joined ISO on Dec. 3.


Comparison of Phishing Scams and Compromised eIDs

YTD 2017 YTD 2018
Compromised eIDs 3,816 547
Phishing scams 1,086 528
Phishing scam tickets processed 6,839 2,102


On the horizon, Networking and Telecommunications is planning for a complete wiring upgrade for Waters Hall, which will provide improved wireless in the building. In the center of Waters where ceilings have been removed for the installation of the sprinkler system, NTS is planning to remove the trays from these areas and move them above the ceilings. The areas that never had ceilings the cabling will remain visible.

Dec. 13: Cybersecurity Awareness training final reminder

On Dec. 13, the final reminder will be sent to those who haven’t completed the Cybersecurity Awareness training. This annual training, required by state statute, introduces basic computer security concepts and good security practices and takes approximately 30 minutes to complete.

Each person receives a unique link for the training and the link shouldn’t be shared with others. Also, it is best to set enough time aside to complete the training in one setting. Some have run into problems when trying to return to complete a partially completed survey.

If you haven’t completed the training and you didn’t receive a reminder, check in the Junk folder and the Other folder (at the top of the inbox if using Outlook on the Web). If you still don’t see a reminder, contact the IT Help Desk (helpdesk@ksu.edu) and we will troubleshoot.

Once the training has been completed, it will be added to your training summary in HRIS.

Copy final grades from Canvas to KSIS


by Information Technology Services

Instructors can copy their final grades from Canvas to KSIS with the Copy Grades to KSIS tool located in the left-hand navigation of each course in Canvas. Grades for the fall 2018 term are due by 5 p.m. Tuesday, Dec. 18, for term courses with final exams given Monday-Friday, Dec. 10–14. Continue reading “Copy final grades from Canvas to KSIS”

Canvas December updates

by Information Technology Services

Updates to Canvas were released on Dec. 8. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete December Release Notes. Continue reading “Canvas December updates”

Update your Zoom desktop client to avoid vulnerability

K-Staters need to ensure they are running the latest update of the Zoom desktop client to avoid a vulnerability that allows a remote attacker to take control of  meetings. This affects Zoom clients for MacOS, Linux, and Windows. Zoom has released an update for MacOS and Windows.

To update Zoom, open your Zoom desktop client and click Update Now when prompted.

Zoom update

See Tenable TechBlog’s article, Remotely Highjacking Zoom Clients, for more information regarding the vulnerability. If you have any questions, contact the IT Help Desk (helpdesk@ksu.edu or 785-532-7722).