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Category: Services and support

Updated ITS Change Management Process

by Information Technology Services

The overall goal of the Change Management Process within Information Technology Services (ITS) is to align changes to the academic and business environment, while minimizing impact and reducing the risk of unintended service disruptions.

Recently the ITS Change Management Process has been updated, allowing ITS to reduce disruptions and increase transparency of the changes that occur in our IT environments, e.g., webmail, KSIS, HRIS, and network changes.

There are three types of changes identified by ITS:

  • Standard – A routine, low-risk change that is operational in nature and happens frequently.
  • Emergency – A change required to prevent an impending Critical Incident or resolve an active Critical Incident.
  • Non-Standard – Any other change that does not fit the Standard Change or Emergency Change model.

ITS will use maintenance windows (a designated period of time) to perform changes and maintenance to our services. The default maintenance windows are listed below. Other maintenance windows are allowed as long as ITS and service owners agree on dates and times that changes can be made.

“Although it sounds easy, tracking changes and the process surrounding it can be quite complex. ITS has invested significant time into laying out this new process so it is easy to follow and adopt in the hopes that we get a better picture of changes that are happening in our critical environments,” said Greg Dressman, director of Enterprise Server Technologies and Change Manager.

“When things go wrong we need to quickly understand what changed so we can focus on restoring services in the fastest way possible. This process also brings our proposed changes out into the open so we can discuss them in terms of risk, reward, timing, and appropriate customer communication before they go into place.”

If you have questions about the ITS Change Management Process, email Greg Dressman, dressman@k-state.edu.

Trend Micro has been updated, requires reinstallation on Macs

by Information Technology Services

Trend Micro, K-State’s antivirus software, was updated Dec. 22, 2017.

With this update, Windows users will automatically have their Trend Micro antivirus software updated — and must restart their computers to complete the process.

Windows users can verify that they have received the update by right-clicking the Trend Micro icon in their taskbar, and then clicking Component Versions. If the agent version is 11.0.x, it is not updated. If the agent version is 12.0.x, you have received the update.

Mac users will need to uninstall Trend Micro from their computer and then reinstall Trend Micro to receive the update. You cannot use Update Now for this update; you must uninstall and reinstall. If you do not uninstall and reinstall, your Mac will not receive the update and may be vulnerable to new viruses or attacks.

To uninstall Trend Micro on a Mac

  1. Use the Trend Micro Uninstaller. The uninstaller will download to your Downloads folder.
  2. Run the uninstaller.

To reinstall Trend Micro on a Mac

  1. Use the Trend Micro Installer. The installer will download to your Downloads folder.
  2. Run the installer.

With the old version of Trend Micro, Macs may get into a reboot-cycle when attempting to update an application or OS. It is important to uninstall Trend Micro before doing any updates. Again, this is only if you have the old version of Trend Micro.

Remember, K-Staters connecting their computers to the K-State network are required to use the university’s antivirus software. This software is provided free to students, faculty, and staff for both university-owned computers and personal home computers. All computers running Windows or Mac OS X operating system must have Trend Micro Antivirus installed before connecting to the K-State network.

K-State IT Help Desk is here for you!

Welcome, new and returning K-Staters!  Information Technology Services (ITS) provides a variety of resources and services for free. Get your semester off to a good start by checking out a few of our resources:

  1. Get a free copy of Microsoft Office for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones.  See the installation instructions for Mac, for Windows, and for mobile devices.
  2. Connect your mobile devices to K-State’s wireless network.
  3. Install free Trend Micro Antivirus software (required for all computers connecting to K-State’s network).
  4. Use Zoom (video and audio conferencing) to meet virtually.
    Use Zoom to setup an online staff meeting, a training session, a class group meeting, beam in a speaker and more. See the Using Zoom guide to get started.
  5. Connect with the IT Help Desk on Twitter and Facebook.

Welcome to Spring 2018

More IT resources for K-Staters are on the Welcome to IT at K-State website. Send questions to the IT Help Desk, helpdesk@k-state.edu, 785-532-7722. Also, check out the IT Service Portal which is your one-stop shop for getting help with your IT needs.

K-State employees can submit leave requests through Connect

Submit Leave Request buttonSubmitting leave requests just got a little bit easier for K-State employees. Leave requests can be sent to more than one email address when submitted through Connect, the university’s interactive dashboard of commonly used K-State services.

To submit your leave from Connect:

  1. In the upper-right corner of the K-State website, click Sign in.
  2. Choose Connect and sign in with your eID.
  3. Find the HRIS widget and click Submit a Leave Request at bottom.
  4. Fill in the dates, times, and other required information.
  5. In the Supervisor’s Email Address and optional Timekeeper’s Email Address fields, enter as many email addresses as needed, separated by a comma. For example: willie@k-state.edu,wildcat@k-state.edu
  6. Click Submit the Request.

You can still submit leave requests from K-State’s Human Capital Services website or through HRIS. If you have trouble submitting a leave request, contact the IT Help Desk.

K-State IT Help Desk is here for you!

Welcome, new and returning K-Staters!  Information Technology Services (ITS) provides a variety of resources and services for free. Get your semester off to a good start by checking out a few of our resources:

  1. Get a free copy of Microsoft Office for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones.  See the installation instructions for Mac, for Windows, and for mobile devices.
  2. Connect your mobile devices to K-State’s wireless network.
  3. Install free Trend Micro Antivirus software (required for all computers connecting to K-State’s network).
  4. Use Zoom (video and audio conferencing) to meet virtually.
    Use Zoom to setup an online staff meeting, a training session, a class group meeting, beam in a speaker and more. See the Using Zoom guide to get started.
  5. Connect with the IT Help Desk on Twitter and Facebook.

Welcome to fall 2017

More IT resources for K-Staters are on the Welcome to IT at K-State website. Send questions to the IT Help Desk, helpdesk@k-state.edu, 785-532-7722. You can also search the IT Knowledge Base.

New KSIS navigation for students

by Information Technology ServicesKSIS logo

K-State’s Student Information System (KSIS) was successfully upgraded to version 9.2 over the summer. KSIS 9.2 has a new navigation, personalization options, and mobile-friendly features for iOS and Android devices.

The new Student Homepage provides quick and easy access to content most often used by students. Continue reading “New KSIS navigation for students”

KSIS 9.2 upgrade completed

by Information Technology Services

Information Technology Services, or ITS, has successfully completed the KSIS upgrade to version 9.2. The upgrade represents K-State’s ongoing investment to provide the K-State community with the most complete, flexible and innovative student information system available.
Continue reading “KSIS 9.2 upgrade completed”

Reminder: Sign out of KSIS by 5 p.m. today

by Information Technology Services

K-State’s Student Information System (KSIS) will be unavailable 5 p.m. Friday, July 21, through Sunday, July 23,  while Information Technology Services upgrades the system to a new release. KSIS will resume full operations on Monday, July 24.

Users should complete transactions and sign out of KSIS by 5 p.m. Friday, July 21. If you do not sign out by 5 p.m., you will be automatically signed out and any unsaved data will be lost.

After the upgrade, KSIS will have new navigation and mobile-friendly features for iOS and Android devices. Users are encouraged to visit the new KSIS 9.2 Resources web page for an overview of new features, FAQs, and trouble-shooting tips.

Image of student homepage
Click image to enlarge

The upgrade represents K-State’s ongoing investment to provide the K-State community with the most complete, flexible, and innovative student information system available. If you have questions, contact Diana Blake, associate director of the Information Systems Office, at dkblake@ksu.edu or 785-532-7843.

KSIS-upgrade migration downtime July 21-23

by Information Technology Services

The KSIS upgrade project began last fall, and the target date to complete the KSIS upgrade is Monday, July 24. KSIS will be unavailable during the upgrade window from 5 p.m. Friday, July 21, through Sunday, July 23.

To prepare for the upgrade, KSIS users can do the following:

Image of student homepage
Click image to enlarge

After the upgrade, KSIS will have a new graphical, responsive web design and mobile-friendly features for iOS and Android devices. The upgrade represents K-State’s ongoing investment to provide the K-State community with the most complete, flexible, and innovative student information system available.

If you have questions, contact Diana Blake, associate director of the Information Systems Office, at dkblake@ksu.edu or 785-532-7843.