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Getting help from Qualtrics Support

If you need advanced help with Qualtlrics, you can contact the Qualtrics Support team. However, as of May 13, 2019, you’re required to login to the Support Center to submit a support ticket. Qualtrics made this change to ensure the privacy of user accounts and to prevent others from posing as another user.

Submitting a ticket

  1. Go to Support Center.
  2. Click Sign in with SSO.
  3. In the Enter your company’s Organization ID, type kstate and then click Continue.
  4. Click I have a different support request
  5. Proceed with submitting a support ticket as usual.
  6. In the What Qualtrics product are you using? list, select Survey Platform.
  7. In the Please very briefly describe your request, type a description of what you need help with.
  8. Click how you would like to get support (chat, email, phone, community).Note: You can only get support from the Qualtrics Support team for the account that you used to login into the Support Center.

Phone support will remain the same. If you have any questions, contact the IT Help Desk (2-7722 or helpdesk@ksu.edu).

New Canvas Gradebook coming Aug. 19

On Monday, Aug. 19, the New Gradebook will be activated in Canvas. The New Gradebook offers a number of enhanced features including:

Grad students and advisers: Final ETDR walk-in help 1-5 p.m. May 10

An impromptu ETDR walk-in help session is offered 1-5 p.m. Friday, May 10, in the Media Center (1 Seaton Hall) for grad students who want to finish their ETDRs and avoid paying tuition for a credit hour in summer session.

ETDRs (electronic theses, dissertations, and reports) must be submitted to the Graduate School by the end of May 10, as PDFs through the K-REx repository system.  Graduate students can use the resources below to help finish by the deadline.

The Media Center has Windows and Mac computers, scanners, Microsoft Office suite, and Acrobat Pro software. Media Center consultants are on hand to help with  PDF-conversion issues. 

Continue reading “Grad students and advisers: Final ETDR walk-in help 1-5 p.m. May 10”

May 10: Advanced NVivo 12 Plus

“Advanced NVivo 12 Plus” is a follow-up presentation from the “Introduction to NVivo 12 Plus” offered earlier this term. This training will be held 1:30-3:30 p.m. Friday, May. 10, 2019, in 306 Calvin Hall.

NVIVO

Continue reading “May 10: Advanced NVivo 12 Plus”

May 9: Last day to complete the CRM survey

As part of the Strategic Enrollment Management (SEM) Plan, an initiative is underway to select a Constituent Relationship Management (CRM) solution to improve the management of student relationships.

The CRM project team identified three vendors to present their product at K-State May 2 and May 8. For dates and locations of the vendor demos, view the vendor demo page. You will need to sign in with your eID and password to view the information.

If you are unable to attend either the vendor demonstrations or the technical reviews, or want to view them again, you can watch the recordings on K-State’s CRM website. You will need to sign in with your eID and password to view the recordings.

You can provide your feedback about the demos through the vendor feedback survey. The survey will be available through 5 p.m. Thursday, May 9. Survey results will be one of the items used in making a final vendor selection and will remain confidential.

To learn more about the CRM initiative, go to ksu.edu/crm.

Deputy CIO for Strategy, Planning and Enterprise Architecture Interview

""The search committee for the Deputy CIO for Strategy, Planning and Enterprise Architecture has invited Dr. Betsy Draper to interview for the position.  Dr. Draper will present an open forum on the topic of:  “Roadmap for Creating an Integrated, Outcome-Focused Enterprise Architecture Program” on Tuesday, May 14th at 9:30 a.m. in 146 G&H Unger Complex. You can also join the Zoom session.

Application materials and the position description are available on the ITS employment page.

A video of the presentation and a feedback form will be available on the IT Chief Operating Officer/Deputy CIO for Strategy, Planning and Enterprise Architecture webpage.

If you have any questions, contact Kelly Moon (kmoon@ksu.edu).

IT Update

UpdatesMay 22 will mark the one year anniversary of the Hale Library fire. IT staff have persevered and risen to numerous challenges not the least of which was restoring services over an 11-day period. Kudos to the IT staff for facing these challenges head on, for relocating, for finding alternative ways to work, for assisting with recovery, for restoring and rebuilding efforts and so much more. Check out May happenings below.

Staff

Interviews for the Chief Operating Officer/Deputy CIO for Enterprise Technology position began May 6 and continues through May 9. For dates and times of interviews, visit the IT News blog article. Videos of the presentations and feedback forms are available on the IT Chief Operating Officer/Deputy CIO for Enterprise Technology
Candidate Materials webpage
. Feedback forms are due by 5 pm on May 13. Search committee members include Stacy Kovar, Brian Niehoff, and Fran Willbrant. Continue reading “IT Update”

Grade submission deadlines for spring 2019

Final grades due May 21st at 5 p.m.Grade rosters will be available in KSIS for grade entry after 5:00 p.m,. Fri., May 10. Grades are due 5:00 p.m, May 21 for term courses with final exams given Mon., May 13 – Fri., May 17.

Students will be able to view grades for regular courses in KSIS starting after 8 a.m., Wed., May 22.

More information about grade submission deadlines are available from the Final Grade Submission Information – Spring 2019 page.  For information about submitting grades from K-State Online to KSIS, see Copy Final Grades from K-State Online to KSIS.

Deputy CIO for Enterprise Technology and Chief Operating Officer Interviews

""The search committee for the Deputy CIO for Enterprise Technology and Chief Operating Officer has invited four individuals to interview for the position. The interviews will take place on May 6th, 7th, 8th, 9th. Each candidate has been asked to prepare a presentation for an open forum on the topic of: “Roadmap for creating an integrated, outcome and service-focused Enterprise Technology organization.” The open forum schedules and candidates interviewing for the position are:

Application materials and the position description are available on the ITS employment page.

An evaluation form for feedback on each candidate will also be made available and can be found at the same web address on the day of the interview.

If you have any questions, contact Kelly Moon (kmoon@ksu.edu).

May 7 webinar: Get started captioning with 3Play Media

3 Play Media logoDo you use online video in your courses? If so, this webinar is for you. Closed captions not only help make your video accessible to those with disabilities, but they also can improve attention, focus and comprehension for all students, adding value and improving the quality of your course materials.

At 10 a.m. Tuesday, May 7, join 3Play Media, a university-approved vendor for transcription and captioning services, for a 30-minute webinar that will highlight the advantages of video captions and how you can use their tools and services to add captions to your videos, including their integration with K-State’s Mediasite video platform. The presentation will be followed by a brief Q&A, so bring your questions! Registration is required.