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DocViewer now available in K-State Online

by Information Technology ServicesK-State Online Info graphic

DocViewer is now available for use in K-State Online. DocViewer automatically converts common office documents into web-viewable and interactive learning experiences. DocViewer will be available anywhere Canvas currently uses Box for content previews and Crocodoc for annotations.

Crocodoc has been a great product in K-State Online, but will no longer be supported by Box (the parent company) at the end of the year. As a result of this change, Canvas will no longer use Crocodoc. All Canvas accounts have been migrated to DocViewer automatically. This includes your course history with previous documents and annotations.

DocViewer contains all the same document types and all the same annotation types as Crocodoc, with extra benefits including:

  • Modern interface
  • Improved performance (including mobile)
  • Fewer clicks
  • Color options (coming soon)
  • Persistent tool colors within an annotation session (coming soon)

DocViewer also provides a stronger technical foundation to improve existing features, such as contribute to the next version of SpeedGrader. Implementing DocViewer functionality brings numerous future benefits to Canvas including:

  • Improve reliability of document rendering
  • Develop new features and product enhancements
  • Better address hosting needs for international regions
  • Enhance support for assistive technology users

All Canvas accounts will be migrated to DocViewer automatically. This includes your course history with previous documents and annotations.

For step-by-step instructions on how to use DocViewer, view the How do I use DocViewer in Canvas assignments article.

K-State Online June updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on June 24. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete June Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online June updates”

Time to update old Mediasite links

by Information Technology Services

As a result of the Mediasite service migration last summer, the domain used to access Mediasite video presentations changed from kansasstate.mediasite.com to mediasite.k-state.edu. For the past year, viewers who used the old domain name were automatically redirected to the new one. After June 14, viewers who attempt to view Mediasite presentations using the old domain will no longer be redirected and will instead receive an error.

If your website contains old links or embeds to Mediasite video presentations, be sure to update your links and embed codes to reflect the current domain.

Update on WannaCry ransomware

On Monday, May 15, Information Technology Services (ITS) scanned the K-State network for the Microsoft patch for the MS17-010 SMB vulnerability dated March 14, 2017. More than 560 Windows systems did not have the patch, which made them vulnerable to the WannaCry Ransomware. This malware, and its variants, infect systems, encrypt all files, and then require a ransom to “unlock” the files.WannaCry Ransomware update

ITS and campus system administrators immediately began applying the patch. Within a week, the number of vulnerable systems was reduced to about 80, which were blocked from the K-State network until the patch was applied.

The focus now is on reducing/eliminating unpatched University-owned systems and unpatched systems using the VPN to tunnel into campus. This will minimize the negative impact if a system is brought onto campus, becomes infected, and spreads the malware. ITS will continue to scan the network and block machines.

If you need assistance contact your technical support staff or the IT Help Desk 785-532-7722.

Protect yourself online: Follow these 6 National Cyber Security Alliance recommendations

Follow these six National Cyber Security Alliance recommendations to better protect yourself online and make the Internet more secure for everyone:

  • Tips for staying safe onlineStrengthen each online account or device. Enable the strongest authentication tools available. A strong password is the first step to protecting yourself. Other strategies might include biometrics, security keys, or unique one-time codes sent to your mobile device.
  • Keep a clean machine. Make sure all software on Internet-connected devices — including PCs, laptops, smartphones, and tablets — are updated regularly to reduce the risk of malware infection.
  • Personal information is like money. Value it. Protect it. Information about you, such as purchase history or location, has value — just like money. Be thoughtful about who receives that information and how it’s collected by apps or websites.
  • When in doubt, throw it out. Cybercriminals often use links to try to steal your personal information. Even if you know the source, if something looks suspicious, delete it.
  • Share with care. Think before posting about yourself and others online. Consider what a post reveals, who might see it, and how it could be perceived now and in the future.
  • Own your online presence. Set the privacy and security settings on websites to your comfort level for information sharing. It’s okay to limit how and with whom you share information.

Source: Educause Campus Security Awareness Campaign

If you have any questions about your online safety, contact the IT Help Desk, helpdesk@k-state.edu, 532-7722.

K-State Online June updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on June 3. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete June Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online June updates”

KSIS upgrade progress report

by Information Technology Services

The KSIS upgrade project team is currently working with various focus groups to conduct pre-release testing and prepare for the go-live date Monday, July 24.

KSIS will be unavailable during the upgrade window from Friday evening, July 21, through Sunday, July 23.

Once the upgrade is complete, KSIS will have a new mobile-friendly navigation. The new NavBar navigation will allow you to access: Recent Places, My Favorites, Navigator (all your folders), and Classic Home. Users will be able to add both Fluid (new) and Classic (old) pages to My Favorites in the NavBar.

KSIS users are encouraged to prepare for the upgrade by doing these:

Additional online help pages will be available soon, and walk-up help sessions are planned for August.

For more information about the KSIS upgrade, see the KSIS Upgrade Project website. If you have specific questions, contact Diana Blake, associate director, Information Systems Office, dkblake@k-state.edu, 785-532-7843.

Update on K-State response to WannaCry ransomware

On May 15, initial scanning of the K-State network for the WannaCry Ransomware threat identified over 560 vulnerable Windows systems. In collaboration with system administrators from across campus, there are now fewer than 100 vulnerable systems.

However, K-State continues to be at risk for infection due to vulnerable Windows systems. As of 5:00 p.m. May 25, vulnerable Windows systems were blocked from the K-State network as per University policy.

Faculty, staff, and students who use those systems will NOT be able to access the network (wireless, email, Library databases, HRIS, shared drives, etc.) until their systems are patched and complete a security scan. Guests coming to campus also need to have their computers updated and patched.

Information Technology Services thanks system administrators for their quick response and assistance to protect against this vulnerability. For questions about the vulnerability, contact the IT Help Desk at 785-532-7722.

Hosting guests on campus? Remind them to update their MS Windows machines

Hosting guests on campus? Inform them about the ransomware vulnerability, WannaCry, and ask them to have the latest software updates applied on their computers.
WannaCry Ransomware: install windows updatesK-State continues to monitor the network for the ransomware campaign referred to as WannaCry. Unpatched machines, or computers without the latest security updates, coming onto campus are a risk to our network. This is especially concerning with the number of conferences, camps and orientation occurring on campus during the summer months. Therefore, all computers running the Microsoft Windows operating system must have the latest updates applied.
The specific Microsoft update is MS17-010 SMB vulnerability dated March 14, 2017.
Throughout the summer, the network will be scanned daily. Machines without the updates are subject to being blocked.
Guests can contact the IT Help Desk for assistance at 785-532-7722 or helpdesk@k-state.edu.

The IT Service Portal goes live June 5

The IT Service Portal is your one-stop shop for getting help with your IT needs. What can you do inside the portal?

ITS Portal

Search

Search for what you are looking for such as request forms, services, how-to articles, and more.

Get Help

  • Report issues with supported applications and services to the IT Help Desk
  • Ask a Help Desk consultant to find answers to your questions
  • Connect with the IT Help Desk through Live Support Chat
  • Find IT Help Desk contact information and hours

Search the knowledge base

Search the knowledge base for how to articles and answers to common questions.

View the Service Catalog

Do you need to know what IT services are available to campus? Check out the Service Catalog.

Keep up-to-date on the latest IT happenings

Do you want to know the latest scams or the status of IT resources? This can be found in the ITS portal as well. Check out the links on the top toolbar.

Let us know what you think by clicking the Give Feedback link located on the right-side of any portal window.