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Microsoft Teams Essentials

""Microsoft Teams is a communication and collaboration tool that allows users and organizations to efficiently discuss and work on projects and tasks without the need of email, phones, or file sharing applications. This hands-on training will cover:

  • Accessing the application
  • Exploring the layout of the user interface
  • Understanding the purpose for the different levels of communication
  • Working on files at the same time as others
  • Getting an introduction to some of the additional apps
  • Demonstrating the integration to other Microsoft Office applications (such as Word and Excel)
  • Getting a brief walk-through of Shifts (scheduling)

More advanced features like Team creation and management will not be covered in this course.

Each training session will be limited to 20 users. Sessions will be held in Calvin 306 computer lab. Sessions are scheduled for the following dates:

  • Session 1: September 9, 8 a.m. – 9 a.m.
  • Session 2: September 9, 3 p.m. – 4 p.m.
  • Session 3: September 10, 8 a.m. – 9 a.m.
  • Session 4: September 12, 8 a.m. – 9 a.m.
  • Session 5: September 12, 9 a.m. – 10 a.m.

To sign up for a session, email Robert Howard at baxdrex@ksu.edu

CRM Town Hall Sept. 12

Registration opens Thurs., Aug. 29, for the fourth CRM Town Hall meeting. The Town Hall is 2 to 4 p.m., Thurs., Sept. 12, in the College of Business Administration, Room 4061.

The Town Hall will start with a 30-minute CRM project status update. This part of the meeting is open to everyone via Zoom and does not require registration. Go to k-state.edu/crm/town-hall for the Zoom ID. You will need to use your eID and password to view this page.

The next part of the meeting will focus on business processes and requires registration. Participants will have the opportunity to discuss their use of a CRM system for undergraduate recruitment. Individuals can evaluate what is currently working and not working in their recruitment processes. Please be aware these are different sessions than the previous Town Hall, but we welcome new and past participants.

Continue reading “CRM Town Hall Sept. 12”

Sept. 10: Introduction to Qualtrics

Qualtrics surveys can be used for event registrations, satisfaction surveys, online forms, academic research, training, and more. Join us for an Introduction to Qualtrics training session from 2-4 p.m. Tuesday, September 10 , in 306 Calvin Hall. All students, faculty, and staff who use this research suite are welcome to attend.

Topics to be covered:

  • Create and manage surveys
  • Customize the look and feel
  • Collaborate with others
  • Use block options and survey flow
  • Use display and skip logic
  • Distribute a survey
  • Run and analyze reports

Graduate and undergraduate students must work with an advisor/supervisor for access to Qualtrics using this request form.

Registration through HRIS is required. See Using HRIS to register for classes.

Deputy CIO for Business Intelligence and Analytics

The search committee for the Deputy CIO for Business Intelligence and Analytics has invited two candidates to interview for the position.  The interviews will take place on June 5-6.  Each candidate will present an open forum on the topic of:  “Roadmap for the Development of Superior Business Intelligence in Higher Education.”  The open forum schedules and candidates interviewing for the position are:

Application materials and the position description are available on the ITS employment page.

A video of the presentation and a feedback form will be available on the Deputy CIO for Business Analytics and Intelligence Candidate Material webpage.

If you have any questions, contact Kelly Moon (kmoon@ksu.edu).

 

Getting help from Qualtrics Support

If you need advanced help with Qualtlrics, you can contact the Qualtrics Support team. However, as of May 13, 2019, you’re required to login to the Support Center to submit a support ticket. Qualtrics made this change to ensure the privacy of user accounts and to prevent others from posing as another user.

Submitting a ticket

  1. Go to Support Center.
  2. Click Sign in with SSO.
  3. In the Enter your company’s Organization ID, type kstate and then click Continue.
  4. Click I have a different support request
  5. Proceed with submitting a support ticket as usual.
  6. In the What Qualtrics product are you using? list, select Survey Platform.
  7. In the Please very briefly describe your request, type a description of what you need help with.
  8. Click how you would like to get support (chat, email, phone, community).Note: You can only get support from the Qualtrics Support team for the account that you used to login into the Support Center.

Phone support will remain the same. If you have any questions, contact the IT Help Desk (2-7722 or helpdesk@ksu.edu).

Deputy CIO for Enterprise Technology and Chief Operating Officer Interviews

""The search committee for the Deputy CIO for Enterprise Technology and Chief Operating Officer has invited four individuals to interview for the position. The interviews will take place on May 6th, 7th, 8th, 9th. Each candidate has been asked to prepare a presentation for an open forum on the topic of: “Roadmap for creating an integrated, outcome and service-focused Enterprise Technology organization.” The open forum schedules and candidates interviewing for the position are:

Application materials and the position description are available on the ITS employment page.

An evaluation form for feedback on each candidate will also be made available and can be found at the same web address on the day of the interview.

If you have any questions, contact Kelly Moon (kmoon@ksu.edu).

IT Update

UpdatesSpring is finally upon us. IT has many opportunities for blooming. Below are some examples.

Staff

Where are we on the reorganization process? The search committee is in the process of reviewing applications for four deputy CIO positions. Interviews will be scheduled in late April. Search committee members include Stacy Kovar, Brian Niehoff, and Fran Willbrant with Karen Pederson as an additional member serving on the Emerging Technology and Innovation position.

Service Operations

IT continues with Duo, two factor authentication, deployment. About 2,025 K-State employees have enrolled.

The plan for data center migration is moving forward. It has been approved by the State of Kansas and at the executive level at K-State.

During Spring Break, Networking and Telecommunications Services (NTS) updated the wireless in Eisenhower from 2.4GHz to 5 GHZ and added more access points to improve coverage.On the second floor, the team installed 13 access points (up from three). NTS also removed the old access points from the other floors and installed the new 5GHz access points.

The Constituent Relationship Management (CRM) project team has been formed.  The RFP due date was April 5 and the bid review team will be working over the next week to identify a list of recommended vendors to invite for on campus demos.  Listening sessions continue through April 30th.  You can find more details at http://blogs.ksu.edu/crm .

Continue reading “IT Update”

IT Update

Updates

March has arrived like a lion with cold temperatures and IT staff cranking on projects.

Service Operations

Over 1,070 K-State employees have enrolled in Duo, two-factor authentication

Enterprise Server Technologies recently completed the move of Chef, their internal server orchestration tool to Amazon AWS. Through this process EST was able to retire 12 servers and replace them with three servers in the cloud. This is part of the rebuild phase post Hale fire.

During Spring Break, Networking and Telecommunications Services (NTS) is removing the wireless access points in Eisenhower, which were 2.4GHZ. This is in conjunction with the asbestos abatement project and in preparation for upgrades to Eisenhower occurring in the summer. NTS plans to update the access points to 5 GHz. Those accessing Eisenhower wireless should notice the difference.

A task force has been formed for the Constituent Relationship Management (CRM) project. The RFP is out with a due date of April 5.  Listening sessions are planned for March 20 through April 30.

Continue reading “IT Update”

IT Update

Welcome to 2019! IT is now moving into the rebuilding phase as we use the IT Strategic Plan and OneIT to guide our way forward.

Data Center

Planning for a modernized data center is underway, the team of Chad Currier, Rob Caffey, Greg Dressman and Loren Wilson are leading the charge.

Service Operations

During spring semester, Duo, two-factor authentication will be rolled out in phases. Approximately every two weeks, IT will be communicating and working with about 200 faculty and staff on installing and using Duo until all employees have two-factor authentication installed. The schedule is being shared with System Administrators to keep them informed of the rollout in their areas.

Planning

The IT Strategic Plan has been shared with IT staff and the extended IT Leadership group and posted on the Strategic Planning web page. Listening sessions are planned for campus so that K-Staters have a chance to provide feedback. A form for input on the IT Strategic Plan can be provided from https://kstate.qualtrics.com/jfe/form/SV_erHVz043CNmAn1b

The ERP Task Force is drafting their final report with a release planned for campus in late January.

The cloud first strategy continues to be fleshed out with input from the IT staff, vendors and the distributed IT community.

Training

IT Security Training was completed by 52% of K-State employees. Training will be sent to student employees in February 2019.

IT is offering a diverse set of training (Canvas, KSIS, CMS, Qualtrics, MS Word, Office 365, etc). for campus constituents. If you would like specific topic for your unit, please request the topic using this form https://www.k-state.edu/its/training/request-training.html .

Service Evaluations – IT and K-State Libraries continue to improve service locations to accommodate students’ study needs. The week prior to and the week of finals, the Union saw an 11% increase in the use of space.

Security

Comparison of Phishing Scams and Compromised eIDs

YTD 2017 YTD 2018
Compromised eIDs 3,703 518
Phishing scams 1,086 528
Phishing scam tickets processed 6,912 2,216

 

ITS Update – December

Where did the year go? The following are December updates as IT closes out a busy, invigorating, historic 2018.

Services 

There are 302 K-Staters using DUO, two-factor authentication, with a plan for incrementally phasing in staff and faculty at a rate of 200 at a time.

The move of the DAS (distributed antenna system) is completed.  ITS is working with the vendor to bring the DAS to areas on campus that need a cellular boost within the buildings.

Planning

The ERP Task Force is in the process of drafting their final report with a release planned for campus in January.

The cloud first strategy is being fleshed out with input from the IT staff, vendors and the distributed IT community.

The IT Strategic Plan will be distributed and reviewed by the extended IT Leadership group in mid-December, followed by a release to campus. The plan will be posted on the Strategic Planning page available from http://www.k-state.edu/it-strategic-planning/index.html

Training

IT Security Training was sent to 6,701 faculty/staff to complete. To date 36% have completed the required training. We are working on an improved process for sharing the training with campus.

ITS is in the process of increasing the training offerings we provide to campus. During the fall, we offered sessions on Canvas, the CMS, KSIS, ETDRs, and NVivo Plus 12, Qualtrics, Zoom and more. Additional sessions are planned for spring on similar topics and more including basic Excel and MSWord.

Services and Locations

The IT Help Desk will be closed from Dec 24 -28 and will reopen Dec 29. Visit http://www.k-state.edu/its/helpdesk/hours.html .

Service location feedback has been positive in our post Hale fire environment. we were able to add more computers and printers to the Union, install white boards in Dickens, purchase and install eight Samsung Flips, electronic flips and locate throughout campus. The Union purchased a few more white boards for their space as well.  We continue to share information about the locations with campus. Spaces for study during finals week has expanded, visit: http://www.lib.k-state.edu/finals-week .

Personnel

As part of our move to align IT services and gain synergies among staff, Bryan Kraus, Director of Financial Systems, and Ray Linville, Applications Developer, from the Division of Financial Services joined ISO on Dec. 3.

Security

Comparison of Phishing Scams and Compromised eIDs

YTD 2017 YTD 2018
Compromised eIDs 3,816 547
Phishing scams 1,086 528
Phishing scam tickets processed 6,839 2,102

Future

On the horizon, Networking and Telecommunications is planning for a complete wiring upgrade for Waters Hall, which will provide improved wireless in the building. In the center of Waters where ceilings have been removed for the installation of the sprinkler system, NTS is planning to remove the trays from these areas and move them above the ceilings. The areas that never had ceilings the cabling will remain visible.