Need help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.
You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.
The IT Service Desk is now using TeamDynamix to improve the customer service experience. With the implementation of TeamDynamix, K-Staters can expect the following:
- Increased efficiency when addressing and resolving IT service requests and tickets
- Improved problem-solving and decision making
- Updated knowledge base providing self-help capabilities
- Enhanced collaboration with IT Service Desk and K-Staters for real-time support
Are you looking for self-help?
IT Knowledge Base
The IT Knowledge Base is a collection of all IT information in a single, easily accessible knowledge base that provides a one-stop-shop for customer self-service, including:
- Timely information
- Enhanced search capabilities
- Improved accessibility
IT Website
The IT Website makes it easier to find information with an overall improved user experience, including:
- Simplified and easier-to-navigate layout
- Instant access to updated information
- Enhanced communication about training opportunities
- Integration with TeamDynamix for IT Service and Project Management
