To get a better picture of satisfaction with technology and services and to assist with decisions as we move forward in support of K-State 2025, Information Technology Services surveyed students and faculty/staff in April 2013.
Overall, respondents were satisfied with the IT services offered and were favorable about specific IT services. When asked to identify the services needed to make it easier to work or study, comments centered around wireless and the email system. (ITS is addressing concerns about the email system with the migration from Zimbra to Office 365.)
- Wireless locations — Both student and faculty/staff groups listed places across campus to enhance wireless, from everywhere to Bill Snyder Family Stadium.
- Wireless coverage also is at the top of the IT list for improvements as funding becomes available.
The survey was emailed to a random sample of 5,000 students and 2,500 faculty/staff. Both categories yielded 325 completed surveys, representing a 7 percent response rate for students and 13 percent response rate for faculty/staff.
Survey questions included general satisfaction with availability, delivery, and support for technology services offered, and questions about specific services offered. Faculty were also asked questions about technology classrooms, data storage, and locations for web conferencing and lecture capturing.
In support of the student body president’s platform on mobility, students responded to an open-ended question about data or applications that they would like to be more mobile-friendly. The Wordle image below illustrates student answers.
Other areas identified that need addressing:
- The 24-hour computing lab in Hale Library was another issue that raised concern among students.
- Java updates resulted in comments about popups in the computing labs during spring semester.
- Connectivity to buildings to improve performance within and among buildings
- Faculty asked for a one-page summary of services
When asked how best to communicate, 85 percent of student respondents and 69 percent of faculty/staff respondents prefer to receive their information via email, followed by K-State Today.
Survey summaries are available in the following Knowledge Base articles, along with links to the complete reports.
