On June 6, the Division of Information Technology will begin using TeamDynamix to transform the IT experience at K-State. TeamDynamix is a cloud-based platform that K-State will be using to manage enterprise-level IT service management, projects, and portfolios.
With TeamDynamix in place, K-Staters will have a more user-friendly, cohesive experience while searching for information or requesting help from IT. You may notice changes in the following areas: IT Website, IT Knowledge Base, and IT Service Desk (formerly IT Help Desk).
IT Website
The website will have a new look and feel that will make it easier to find information with an overall improved user experience, including:
- Simplified and easier to navigate layout
- Instant access to updated information
- Enhanced communication about training opportunities
IT Knowledge Base
Collecting all IT information in a single, easily accessible knowledge base will provide a one-stop-shop for customer self-service, including:
- Creating timely information
- Enhancing search capabilities
- Improving accessibility
IT Service Desk
The IT Service Desk, formerly known as the IT Help Desk, will use TeamDynamix to improve the customer service experience, including:
- Quicker speed when addressing and resolving IT tickets
- Improved problem solving
- Better trained desk staff
The Division of Information Technology staff is currently finalizing the TeamDynamix implementation and will launch the new platform and new Division of IT website on June 6.
ServiceNow will be unavailable starting at 7 p.m. Sunday, June 5, as K-State transitions to TeamDynamix for our new IT ticketing system. On Monday, June 6, TeamDynamix and our new IT Website will be available. ServiceNow will be available in a limited capacity.
