K-State’s IT Help Desk has undergone a name change and will now be called the IT Service Desk.
Why are we rebranding? IT staff have spent the last several months evaluating the customer experience. It has become clear that K-Staters are reaching out for more than just help; many inquiries are about services and information. With this in mind, the rebranding or name change will encompass additional needs of K-Staters to deliver a “World Class IT Service Desk” experience.
So, what can you expect from the new IT Service Desk? The IT Service Desk staff will be able to help you with your IT requests and services. Whether you need help resolving an IT incident solving computer problems or ordering an IT Service.
You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.
The IT Service Desk is now using TeamDynamix to improve the customer service experience. With the implementation of TeamDynamix, K-Staters can expect:
- Increase efficiency when addressing and resolving IT service requests and tickets
- Improved problem solving and decision making
- Updated knowledge base providing self-help capabilities
- Enhanced collaboration with IT Service Desk and K-Staters for real-time support
