TeamDynamix replaces ServiceNow for IT Support and a new way to request help at K-State. With TeamDynamix in place, K-Staters will have a more user-friendly, cohesive experience while searching for information or requesting assistance from IT.
TeamDynamix provides easy access to IT services, knowledge base articles, and project portfolios. Use K-State’s IT Website to search, find, and request technology-related information.
You may notice changes in the following areas: IT Website, IT Knowledge Base, and IT Service Desk (formerly IT Help Desk). To learn more about using TeamDynamix, view the Division of IT website demo and the TeamDynamix demo.
IT Website
The website has a new look and feel that makes it easier to find information with an overall improved user experience, including:
- Simplified and easier to navigate layout
- Instant access to updated information
- Enhanced communication about training opportunities
- Integration with TeamDynamix for IT Service and Project Management
IT Knowledge Base
Collecting all IT information in a single, easily accessible knowledge base provides a one-stop-shop for customer self-service, including:
- Timely information
- Enhanced search capabilities
- Improved accessibility
IT Service Desk
The IT Service Desk, formerly known as the IT Help Desk, uses TeamDynamix to improve the customer service experience, including:
- Increased efficiency when addressing and resolving IT service requests and tickets
- Improved problem-solving and decision making
- Updated knowledge base providing self-help capabilities
- Enhanced collaboration between IT Service Desk and K-Staters for real-time support
TeamDynamix is an essential step toward the Division of Information Technology achieving its goal of providing a modern, scalable network and computing infrastructure for K-State. To learn more, view K-State’s IT Strategic Plan.
