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Category: IT Service Desk

IT Service Desk closed Jan. 15

Posted on by Christine Doucette

The IT Service Desk will be closed on Monday, Jan. 15, during the Martin Luther King holiday. For those who need assistance, you can access the IT Knowledge Base. The IT Knowledge Base is a collection of all IT information in a single, easily accessible knowledge base that provides a one-stop-shop for customer self-service. The IT Service Desk will resume its regular operating hours on Tuesday, Jan. 16.

Located on the second floor of Hale Library, the IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service. Continue reading “IT Service Desk closed Jan. 15” →

IT Service Desk reduced hours during winter break

Posted on by Christine Doucette

The IT Service Desk, IT Equipment Checkout, and Media Center will have reduced hours during winter break beginning Dec. 17.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Regular IT Service Desk Hours will resume on Jan. 14, 2024.

IT Service Desk holiday hours

Date Chat, Phone, or Walk-in Phone only
Dec. 17 Closed 1–8 p.m.
Dec. 18-21 8 a.m.–6 p.m. 6-8 p.m.
Dec. 22 8 a.m.–6 p.m. Closed
Dec. 23-25 Closed Closed
Dec. 26-29 Closed 8 a.m.– 6 p.m.
Dec. 30-Jan.1 Closed Closed
Jan. 2-4 8 a.m.–6 p.m. 6-8 p.m.
Jan. 5 8 a.m.–6 p.m. Closed
Jan. 6 Closed Closed
Jan. 7 Closed 1–8 p.m.
Jan. 8-11 8 a.m.–6 p.m. 6-8 p.m.
Jan. 12 8 a.m.–6 p.m. Closed
Jan. 13 Closed Closed

Continue reading “IT Service Desk reduced hours during winter break” →

Thanksgiving schedule for the IT Service Desk

Posted on by Christine Doucette

The IT Service Desk, Equipment Checkout, and Media Center will have reduced hours during the Thanksgiving holiday. You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the fall semester. Continue reading “Thanksgiving schedule for the IT Service Desk” →

Do you need IT help?

Posted on by Christine Doucette

Do you need IT help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the fall semester.

Are you looking for self-help?

IT Knowledge Base

The IT Knowledge Base is a collection of technology articles, step-by-step instructions, and support information to answer technology questions or solve technology issues.

IT Website

The IT Website provides valuable resources for students, faculty, and staff about IT services and projects.

IT Service Desk fall schedule

Posted on by Christine Doucette

The IT Service Desk’s fall schedule begins on Sun. Aug. 20. Located on the second floor of Hale Library, the IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident solving computer problems or ordering an IT Service.

IT Service Desk Hours

All Services — Phone, Live Chat, and Walk-in
  • Monday – Thursday — 7:30 a.m. – 8 p.m.
  • Friday — 7:30 a.m. – 6 p.m.
  • Saturday —  Closed
  • Sunday — 1 – 8 p.m.
Phone and Chat Only
  • Monday – Thursday — 8 – 10 p.m.
  • Friday — 6 – 8 p.m.
  • Saturday –  Closed

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

IT Service Desk summer hours

Posted on by Christine Doucette

The IT Service Desk, Equipment Checkout, and Media Center have reduced summer hours. The IT Service Desk is open from 8 a.m. to 6 p.m. Monday – Friday, closed on Saturdays, and 1-6 p.m. on Sundays.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the summer semester.

The IT Service Desk will be closed on Tuesday, July 4, in observance of Independence Day.

Continue reading “IT Service Desk summer hours” →

Technically Speaking: IT Service Desk

Posted on by Christine Doucette

Technically Speaking is a new video series from the Division of Information Technology. The video series will update the K-State Community on new tools, projects, and services available through IT.

In this episode of Technically Speaking, learn about K-State’s IT Service Desk. Gregory Flax, the Director of Service Desk Operations, explains how the Service Desk works and what services are provided.

The IT Service Desk episode of Technically Speaking is now available for viewing.

IT Service Desk summer hours

Posted on by Christine Doucette

The IT Service Desk, Equipment Checkout, and Media Center will have reduced hours during the summer semester. Beginning May 14, the IT Service Desk will be open from 8 a.m. to 6 p.m. Monday – Friday, closed on Saturdays, and 1-6 p.m. on Sundays.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the summer semester.

The IT Service Desk will be closed for the Memorial Day holiday on May 29 and Independence Day on July 4.

Continue reading “IT Service Desk summer hours” →

IT Service Desk hours for spring break 2023

Posted on by Christine Doucette

The IT Service Desk, Equipment Checkout, and Media Center will have reduced hours during spring break, open from 8 a.m. to 6 p.m. March 13-17. Regular hours will resume on March 20.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester. Continue reading “IT Service Desk hours for spring break 2023” →

Need help? Contact the IT Service Desk

Posted on by Christine Doucette

Need help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

The IT Service Desk is now using TeamDynamix to improve the customer service experience. With the implementation of TeamDynamix, K-Staters can expect the following:

  • Increased efficiency when addressing and resolving IT service requests and tickets
  • Improved problem-solving and decision making
  • Updated knowledge base providing self-help capabilities
  • Enhanced collaboration with IT Service Desk and K-Staters for real-time support

Continue reading “Need help? Contact the IT Service Desk” →