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IT News

Category: Services and support

IT Service Desk temporarily relocates to the first floor of Hale Library Jan. 27-31

Posted on by Christine Doucette

The IT Service Desk will temporarily relocate to the first floor of Hale Library from Monday, Jan. 27, to Friday, Jan. 31. You can find the desk in the alcove to the left of the Sunflower Entrance on the south side of the building, across from Holton Hall.

This temporary relocation is necessary to remodel the IT Service Desk area on the second floor. The Service Desk will return to its original location on the second floor on Saturday, Feb. 1.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or through the Live Chat.

IT Service Desk closed on Jan. 20

Posted on by Christine Doucette

The IT Service Desk will be closed on Monday, Jan. 20, in observance of Martin Luther King Jr. Day. It will begin its spring semester schedule on Tuesday, Jan. 21.

Are you looking for self-help?

The IT Knowledge Base is a collection of IT information in a single, easily accessible knowledge base that provides a one-stop-shop for customer self-service.

The IT Website lists IT resources and services available to K-State students, faculty and staff. The site includes cybersecurity tips, the status of services and updates on IT projects.

Thanksgiving break schedule for the IT Service Desk

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during Thanksgiving break.

On Sunday, Nov. 24, remote services, including phone support, live chat, and service tickets, will be available from 1 p.m. to 5 p.m.

From Monday, Nov. 25, to Wednesday, Nov. 27, all services including walk-in, phone, live chat, and service tickets will be available from 8 a.m. to 5 p.m.

The IT Service Desk will be closed Thursday, Nov. 28 through Friday, Nov.29.

On Saturday, Nov. 30, remote services will be available, including phone support, live chat, and service tickets, from 1:00 PM to 5:00 PM. Regular hours for the IT Service Desk will resume on Sunday, Dec. 1.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Continue reading “Thanksgiving break schedule for the IT Service Desk” →

Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is an online database of technology guidance with step-by-step instructions and other support information. It is designed to help K-Staters find solutions to their technology problems, including everyday computer and mobile device setup and connecting to K-State systems and resources.

The IT Service Desk keeps the knowledge base up-to-date by adding new information based on student, faculty and staff support requests.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For in-person support, come to the IT Service Desk on the second floor of Hale Library.

Find contact information for K-Staters using the K-State People Search Directory

Posted on by Cathy Rodriguez

Would you like to contact someone at K-State but don’t have their contact information? Use the K-State People Search Directory to find contact information for students, faculty, and staff.

To access the directory, visit the K-State People Search Directory or type in your search at the top of any K-State web page and select the people tab.

People Search Directory webpage

Student information

Student personal information will not be shown unless you are signed in with your K-State credentials. If you are signed in, the following information will be displayed:

    • Name (preferred name)
    • Student Classification (e.g., Freshman, Sophomore, Junior, Senior)
    • Major
    • Email

Faculty/staff information

The following information is displayed in faculty and staff search results:

  • Name
  • Title – Department
  • Office address and phone number

Email addresses aren’t displayed unless you are signed in with your email credentials. However, you can still send a message to the desired person using the Message button.

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Questions

If you have any questions about the K-State People Search Directory, contact the IT Service Desk:

IT Service Desk fall schedule

Posted on by Christine Doucette

Do you have questions? The IT Service Desk has the answers you need. Located on the second floor of Hale Library, the IT Service Desk can help with email, eIDs, passwords, Canvas, internet access, KSIS and software issues. They can also help solve computer problems or order an IT service.

IT Service Desk Hours

All Services — Phone, Live Chat and Walk-in
  • Monday – Thursday — 7:30 a.m. – 8 p.m.
  • Friday — 7:30 a.m. – 6 p.m.
  • Saturday —  1 – 5 p.m.
  • Sunday — 1 – 8 p.m.
Phone and Chat Only
  • Monday – Thursday — 8 – 10 p.m.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

IT Service Desk summer schedule

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during the summer.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Summer Hours

  • Monday-Friday, 8 a.m.-6 p.m. (All Services)
  • Monday-Thursday, 6-8 p.m. (Phone and Live Chat only)
  • Saturday, 1-6 p.m. (Phone and Live Chat only)
  • Sunday, 1-6 p.m. (All Services or Phone and Chat only when the library is closed)

Continue reading “IT Service Desk summer schedule” →

Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is an online database of technology guidance with step-by-step instructions and other support information. It is designed to assist K-Staters in finding solutions to their technology problems, including everyday computer and mobile device setup and connecting to K-State systems and resources.

The IT Service Desk keeps the knowledge base up-to-date by adding new information based on student, faculty, and staff support requests.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

IT Service Desk spring break schedule

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during spring break, open from 8 a.m. to 6 p.m. March 11-15, closed March 16. Regular hours will resume on March 17.

The Media Center will be open 8 a.m. to 5 p.m. March 11-15. The IT Equipment Checkout will be closed during spring break.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

Continue reading “IT Service Desk spring break schedule” →

Need help? Contact the IT Service Desk

Posted on by Christine Doucette

Need help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

Continue reading “Need help? Contact the IT Service Desk” →