Kansas State University

The IT Service Desk will temporarily relocate to the first floor of Hale Library from Monday, Jan. 27, to Friday, Jan. 31. You can find the desk in the alcove to the left of the Sunflower Entrance on the south side of the building, across from Holton Hall.

This temporary relocation is necessary to remodel the IT Service Desk area on the second floor. The Service Desk will return to its original location on the second floor on Saturday, Feb. 1.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or through the Live Chat.

The IT Service Desk will be closed on Monday, Jan. 20, in observance of Martin Luther King Jr. Day. It will begin its spring semester schedule on Tuesday, Jan. 21.

Are you looking for self-help?

The IT Knowledge Base is a collection of IT information in a single, easily accessible knowledge base that provides a one-stop-shop for customer self-service.

The IT Website lists IT resources and services available to K-State students, faculty and staff. The site includes cybersecurity tips, the status of services and updates on IT projects.

The IT Service Desk will have reduced hours during Thanksgiving break.

On Sunday, Nov. 24, remote services, including phone support, live chat, and service tickets, will be available from 1 p.m. to 5 p.m.

From Monday, Nov. 25, to Wednesday, Nov. 27, all services including walk-in, phone, live chat, and service tickets will be available from 8 a.m. to 5 p.m.

The IT Service Desk will be closed Thursday, Nov. 28 through Friday, Nov.29.

On Saturday, Nov. 30, remote services will be available, including phone support, live chat, and service tickets, from 1:00 PM to 5:00 PM. Regular hours for the IT Service Desk will resume on Sunday, Dec. 1.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Continue reading “Thanksgiving break schedule for the IT Service Desk” →

Do you have questions? The IT Service Desk has the answers you need. Located on the second floor of Hale Library, the IT Service Desk can help with email, eIDs, passwords, Canvas, internet access, KSIS and software issues. They can also help solve computer problems or order an IT service.

IT Service Desk Hours

All Services — Phone, Live Chat and Walk-in

• Monday – Thursday — 7:30 a.m. – 8 p.m.
• Friday — 7:30 a.m. – 6 p.m.
• Saturday —  1 – 5 p.m.
• Sunday — 1 – 8 p.m.

Phone and Chat Only

• Monday – Thursday — 8 – 10 p.m.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

The IT Service Desk will have reduced hours during the summer.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Summer Hours

• Monday-Friday, 8 a.m.-6 p.m. (All Services)
• Monday-Thursday, 6-8 p.m. (Phone and Live Chat only)
• Saturday, 1-6 p.m. (Phone and Live Chat only)
• Sunday, 1-6 p.m. (All Services or Phone and Chat only when the library is closed)

Continue reading “IT Service Desk summer schedule” →

The IT Service Desk will have reduced hours during spring break, open from 8 a.m. to 6 p.m. March 11-15, closed March 16. Regular hours will resume on March 17.

The Media Center will be open 8 a.m. to 5 p.m. March 11-15. The IT Equipment Checkout will be closed during spring break.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

Continue reading “IT Service Desk spring break schedule” →

Need help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

Continue reading “Need help? Contact the IT Service Desk” →