Avaya representatives were on campus Monday evening, April 12, working on the Modular Messaging voicemail system to correct problems. The system was up and down throughout the evening, and users may have noticed some uncharacteristic behavior of voicemail during this time period. A few server issues remain and are currently being addressed. ITS staff apologizes for the inconvenience.
Tag: voicemail
Modular Messaging experiencing intermittent problems
Some K-Staters have experienced intermittent problems with the Modular Messaging voicemail system since its release in January. Information Technology Services staff are aware of the issue and actively working with vendor to solve the problem. ITS apologizes for the inconvenience.
As a reminder, the status of ITS resources is available at www.k-state.edu/its/status.
Voicemail transition to Modular Messaging is complete
Computing and Telecommunications Services successfully switched voicemail systems from Audix to Modular Messaging last Friday, Jan. 8.
The voicemail phone number did not change with this transition. Users will still access voicemail by dialing the same phone number they have always used to retrieve voicemail, 2-2300 (on-campus) or 785-532-2300 (off-campus).
All unread and saved messages on Audix are available for retrieval and playback by dialing 2-0000 (on-campus) or 785-532-0000 (off-campus). Continue reading “Voicemail transition to Modular Messaging is complete”
Reminder: Voicemail transition to Modular Messaging this Friday
This Friday, Jan. 8, Computing and Telecommunications Services will switch voicemail systems from Audix to Modular Messaging. The transition should be complete by 8 a.m.
The Modular Messaging system will make it unnecessary to use the Message Manager application. Message Manager users will begin accessing messages via the Web or with an IMAP-configured e-mail client after the transition. (To learn how, see the Voicemail website.) Billing for Message Manager will be cancelled automatically, starting Jan. 1. Continue reading “Reminder: Voicemail transition to Modular Messaging this Friday”
How to prepare for voicemail transition to Modular Messaging Jan. 8
Computing and Telecommunications Services will switch voicemail systems from Audix to Modular Messaging Jan. 8, 2010. Modular Messaging offers users the advantages of accessing voicemail messages not only through traditional dial-in, but also through the Web or by using an IMAP-configured e-mail client.
The voicemail phone number is not changing with this transition. Users will continue to access voicemail by dialing the same phone number they have always used to retrieve voicemail, 2-2300 (on-campus) or 785-532-2300 (off-campus).
After the transition, all unread and saved messages on Audix will be available for retrieval and playback by dialing 2-0000 (on-campus) or (785) 532-0000 (off-campus).
The Modular Messaging system will make it unnecessary to use the Message Manager application, as users will be able to access messages via the Web or with an IMAP-configured e-mail client. (To learn how, see the Voicemail website.) Billing for Message Manager will be cancelled automatically, starting Jan. 1.
Continue reading “How to prepare for voicemail transition to Modular Messaging Jan. 8”
Reminder: Audix voicemail retiring Jan. 8; no Message Manager
On Friday, Jan. 8, 2010, K-State’s current Audix voicemail system will be replaced with a new system named Modular Messaging. One of the effects of this change is that the Message Manager software application — which allows K-Staters to receive, manage, and store voicemail on a PC — will no longer be supported.
According to Computing and Telecommunications Services, all K-State voicemail users will be required to set up their new accounts with a new password and personal greeting when the new voicemail system is implemented.
Continue reading “Reminder: Audix voicemail retiring Jan. 8; no Message Manager”
K-State voicemail upgrade coming Jan. 8, 2010
The current voicemail system (Audix) will be retired and replaced with a new voicemail system (Modular Messaging). The current target date for the new system’s release is Jan. 8.
When the conversion to the new voicemail system occurs, all voicemail users will be required to set up their new accounts with a new password and personal greeting.
Features to come after the new voicemail system’s release include:
- Voice recognition
- Web-based voicemail retrieval
- Ability to retrieve voicemail using an e-mail client
Continue reading “K-State voicemail upgrade coming Jan. 8, 2010”
