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Email issues on July 9 resolved

By Rebecca Gould

Around 8 a.m. July 9, Merit — K-State’s email service provider — experienced a hardware failure impacting slowness and connectivity. Email services were restored around 5 p.m. Information Technology Services apologizes for the inconvenience.

(Editor’s note: Reprinted from the July 10, 2012, article in K-State Today.)

Dropbox vs. K-State Zimbra Briefcase debate

Last week there were more than 200 views of the Dropbox article in IT News, and five or more separate questions to the editors about suggesting Dropbox. While there are many free tools for storing and sharing of information, we chose to share information about Dropbox because of its ease of use and the ability to share files and information with individuals beyond K-State.

We also amended last week’s article to include the statement, “Internal, confidential, and proprietary data should not be shared with third-party services”.

Continue reading “Dropbox vs. K-State Zimbra Briefcase debate”

Free file storage: “Briefcase” in K-State Zimbra webmail

“Upload and store important files in your briefcase so you can access them anywhere, anytime, from any computer” says the Zimbra help information. That’s the big value of the Briefcase free storage space, which is available to all K-State students and faculty/staff in K-State Zimbra webmail.

screenshot of Briefcase feature in K-State Zimbra webmail

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Q/A: How to display full e-mail headers on a Mac laptop?

An IT security webpage (Identifying and Responding to a scam) says to “check full e-mail headers on questionable e-mail.” How do I do that on my Mac laptop? The Windows process — to right-click the message and select “Full headers” — doesn’t work on my Mac laptop, and there’s no “full headers” choice anywhere.

First, some caveats:

  • When using a two-button mouse on a Mac, right-click works the same way as on a PC.
  • When using a one-button mouse on a Mac, Control-click is required to simulate a right-click.
  • When using a laptop with no mouse, Control-click on the trackpad button is required.

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Dangerous phishing scam hits K-Staters' e-mail

Many K-Staters received a spear phishing scam e-mail on Monday that is particularly dangerous because it seems to refer to upcoming changes in K-State’s e-mail; appears to be from K-State’s IT Help Desk; and asks for your K-State eID and password. The criminals responsible for these scams have obviously done their homework to make the message appear legitimate. But it is not — it is a scam that is trying to steal your eID password and use it to log in to your Webmail account and use it to spam.

As always, though, you can remember this one simple rule and be safe from this type of scam: K-State IT support staff will NEVER ask for your password in an e-mail!

To help you recognize this and other scams like it, the headers of the scam message are:

From: “ITS Help Desk” <helpdesk@ksu.edu>
To: undisclosed-recipients:;
Sent: Sunday, April 4, 2010 6:49:32 PM GMT -06:00 US/Canada Central
Subject: Scheduled Service Maintenance

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Zimbra Weekly: Creating top-level folders; moving sub-level folders

When creating mail folders in K-State webmail, your newly created folder may not have ended up where you expected it to be. While you may have wanted the folder to be a top-level folder on the same level and hierarchy as your Inbox, Sent, Drafts, Spam, and Trash folders, it instead became a sub-folder of the Inbox. And even worse, you can’t figure out how to move it!

Below are the ways to:

  • Create a top-level mail folder
  • Move a sub-folder to the top level

Continue reading “Zimbra Weekly: Creating top-level folders; moving sub-level folders”

Zimbra Weekly: Embedding images using K-State WebMail

An embedded image is an image that is encoded and included within an e-mail message, in line with text. An embedded message does not have to be viewed separate from the e-mail message as an attached image requires. The advantage is that when an image is embedded, all content of an e-mail is available in one place, always appearing to the recipient as the sender intended it to look.

To embed an image using K-State WebMail:

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17+ K-State eID passwords stolen in e-mail scams

The crooks are at it again — in the past week, scam e-mails have tricked at least 17 K-Staters into giving their eID password to criminals, who then log into WebMail with the stolen account information and send thousands of spam messages to the world.

This is a reminder to NEVER provide your password in an e-mail to anyone under any circumstances!

This simple rule will prevent you from becoming a victim of these scams and will help keep K-State off spam block lists, since e-mail service providers will block all e-mail from K-State when they see thousands of spam messages coming from WebMail. Furthermore, K-State IT support staff will NEVER ask for your password in an e-mail, nor will any legitimate business. If you ever get an e-mail asking for your password, personal identity information, or financial account information, you can assume it is a fraud and delete it.

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Zimbra Weekly: Transferring e-mail folders

Note: This weekly post serves to answer questions submitted via InfoTech Tuesday and K-State’s Zimbra website; update the K-State community with new project information; and detail Zimbra features.

Will all of my WebMail folders be transferred to Zimbra e-mail?

Yes.  All e-mail on K-State’s IMAP server, and e-mail folders created on the IMAP server, will be migrated.  Folders created with WebMail reside on the IMAP server and will be migrated.  E-mail folders created with locally installed clients, such as Outlook or Thunderbird, will be migrated if the folders reside on the IMAP server.  These clients have the ability to also create folders locally on the computer the e-mail client is installed on. Continue reading “Zimbra Weekly: Transferring e-mail folders”