TeamDynamix replaces ServiceNow for IT Support and a new way to request help at K-State. With TeamDynamix in place, K-Staters will have a more user-friendly, cohesive experience while searching for information or requesting assistance from IT.
TeamDynamix provides easy access to IT services, knowledge base articles, and project portfolios. Use K-State’s IT Website to search, find, and request technology-related information.
You may notice changes in the following areas: IT Website, IT Knowledge Base, and IT Service Desk (formerly IT Help Desk).
IT Website
The website has a new look and feel that makes it easier to find information with an overall improved user experience, including:
- Simplified and easier to navigate layout
- Instant access to updated information
- Enhanced communication about training opportunities
- Integration with TeamDynamix for IT Service and Project Management
IT Knowledge Base
Collecting all IT information in a single, easily accessible knowledge base provides a one-stop-shop for customer self-service, including:
- Timely information
- Enhanced search capabilities
- Improved accessibility
IT Service Desk
The IT Service Desk, formerly known as the IT Help Desk, uses TeamDynamix to improve the customer service experience, including:
- Increased efficiency when addressing and resolving IT service requests and tickets
- Improved problem-solving and decision making
- Updated knowledge base providing self-help capabilities
- Enhanced collaboration between IT Service Desk and K-Staters for real-time support
TeamDynamix is an essential step toward the Division of Information Technology achieving its goal of providing a modern, scalable network and computing infrastructure for K-State. To learn more, view K-State’s IT Strategic Plan.
To learn more about using TeamDynamix, view the Division of IT website demo and the TeamDynamix demo.
