Libstats: code.google.com/p/libstats
Libstats is an open source, web-based software program created by programmers from the University of Wisconsin, Madison. It provides a way for libraries to track reference interactions at multiple service points. This software is run on Linux or Windows and requires a PHP server. For more technology requirements, see Google’s Libstats Installation Guide.
Libstats allows library staff at each service point to systematically record details about their patron encounters in order to capture important usage data. K-State Libraries made the transition to Libstats (and away from capturing reference transactions by placing tick marks on paper tally sheets) in January 2007. A wealth of information can be gleaned from the data captured. For example, data can be analyzed to make management decisions about staffing levels; service hours; staff training and continuing education needs; and improving basic library services.
Continue reading “K-State Libraries use Libstats, an electronic reference tracking system”
In spring semester 2007, 610 general-reference questions were fielded through instant messages. This spring semester, 1,274 questions were received, for a 109 percent increase in use of the service.