Kansas State University

search

IT News

Category: IT Service Desk

Free IT resources and services for students, faculty and staff

Posted on by Cathy Rodriguez

The Division of Information Technology provides various resources and services for free. Get your semester off to a good start by checking out a few of them.

More IT resources for K-Staters are on the Welcome to IT at K-State webpage.

Fall break schedule for the IT Service Desk

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during the fall break.

  • Friday, Nov. 21: 7:30 a.m. – 6 p.m. (all services)
  • Saturday, Nov. 22: 1 p.m. – 5 p.m. (chat, phone and service tickets only)
  • Sunday, Nov. 23: 1 p.m. – 6 p.m. (chat, phone and service tickets only)
  • Monday, Nov. 24: 8 a.m. – 5 p.m. (all services)
  • Tuesday, Nov. 25: 8 a.m. – 5 p.m. (all services)
  • Wednesday, Nov. 26: 8 a.m. – 5 p.m. (all services)
  • Thursday, Nov. 27: Closed
  • Friday, Nov. 28: Closed
  • Saturday, Nov. 29: 1 p.m. – 5 p.m. (chat, phone and service tickets only)
  • Sunday, Nov. 30: 2 – 10 p.m. (all services)

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Continue reading “Fall break schedule for the IT Service Desk” →

Get technology help at the IT Service Desk

Posted on by Cathy Rodriguez

The IT Service Desk is here to support you with your technology needs. Whether it’s resolving an incident, fixing a computer issue, or ordering an IT service, our staff are ready to assist.

  • Phone:  785-532-7722 or 800-865-6143.
  • Live Chat.
  • Walk-in: Second floor of Hale Library.

IT Service Desk Hours

  • Sunday: 1 p.m.-10 p.m.
  • Monday – Thursday: 7:30 a.m.-10 p.m.
  • Friday: 7:30 a.m.-8 p.m.
  • Saturday: 1 p.m.-6 p.m.

Self help

  • IT Knowledge Base: A one-stop resource with articles to help you troubleshoot and learn on your own.
  • IT Website: The IT website features how to get help, services, resources and more.

Resources

IT Service Desk summer schedule

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during the summer.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

All Services

  • Monday-Friday, 8 a.m.-5 p.m.
  • Sunday, 1-6 p.m.

Phone and Live Chat

  • Monday-Thursday, 5-8 p.m.
  • Friday, 5-6 p.m.
  • Saturday, 1-5 p.m.
  • Sunday, 6-8 p.m.

Continue reading “IT Service Desk summer schedule” →

IT Service Desk temporarily relocates to the first floor of Hale Library Jan. 27-31

Posted on by Christine Doucette

The IT Service Desk will temporarily relocate to the first floor of Hale Library from Monday, Jan. 27, to Friday, Jan. 31. You can find the desk in the alcove to the left of the Sunflower Entrance on the south side of the building, across from Holton Hall.

This temporary relocation is necessary to remodel the IT Service Desk area on the second floor. The Service Desk will return to its original location on the second floor on Saturday, Feb. 1.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or through the Live Chat.

IT Service Desk closed on Jan. 20

Posted on by Christine Doucette

The IT Service Desk will be closed on Monday, Jan. 20, in observance of Martin Luther King Jr. Day. It will begin its spring semester schedule on Tuesday, Jan. 21.

Are you looking for self-help?

The IT Knowledge Base is a collection of IT information in a single, easily accessible knowledge base that provides a one-stop-shop for customer self-service.

The IT Website lists IT resources and services available to K-State students, faculty and staff. The site includes cybersecurity tips, the status of services and updates on IT projects.

IT Service Desk reduced hours during winter break

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during the winter break starting on December 16. The spring semester schedule will begin on January 21, 2025.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Thanksgiving break schedule for the IT Service Desk

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during Thanksgiving break.

On Sunday, Nov. 24, remote services, including phone support, live chat, and service tickets, will be available from 1 p.m. to 5 p.m.

From Monday, Nov. 25, to Wednesday, Nov. 27, all services including walk-in, phone, live chat, and service tickets will be available from 8 a.m. to 5 p.m.

The IT Service Desk will be closed Thursday, Nov. 28 through Friday, Nov.29.

On Saturday, Nov. 30, remote services will be available, including phone support, live chat, and service tickets, from 1:00 PM to 5:00 PM. Regular hours for the IT Service Desk will resume on Sunday, Dec. 1.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Continue reading “Thanksgiving break schedule for the IT Service Desk” →