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Category: IT Service Desk

IT Service Desk temporarily relocates to the first floor of Hale Library Jan. 27-31

Posted on by Christine Doucette

The IT Service Desk will temporarily relocate to the first floor of Hale Library from Monday, Jan. 27, to Friday, Jan. 31. You can find the desk in the alcove to the left of the Sunflower Entrance on the south side of the building, across from Holton Hall.

This temporary relocation is necessary to remodel the IT Service Desk area on the second floor. The Service Desk will return to its original location on the second floor on Saturday, Feb. 1.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or through the Live Chat.

IT Service Desk closed on Jan. 20

Posted on by Christine Doucette

The IT Service Desk will be closed on Monday, Jan. 20, in observance of Martin Luther King Jr. Day. It will begin its spring semester schedule on Tuesday, Jan. 21.

Are you looking for self-help?

The IT Knowledge Base is a collection of IT information in a single, easily accessible knowledge base that provides a one-stop-shop for customer self-service.

The IT Website lists IT resources and services available to K-State students, faculty and staff. The site includes cybersecurity tips, the status of services and updates on IT projects.

IT Service Desk reduced hours during winter break

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during the winter break starting on December 16. The spring semester schedule will begin on January 21, 2025.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Thanksgiving break schedule for the IT Service Desk

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during Thanksgiving break.

On Sunday, Nov. 24, remote services, including phone support, live chat, and service tickets, will be available from 1 p.m. to 5 p.m.

From Monday, Nov. 25, to Wednesday, Nov. 27, all services including walk-in, phone, live chat, and service tickets will be available from 8 a.m. to 5 p.m.

The IT Service Desk will be closed Thursday, Nov. 28 through Friday, Nov.29.

On Saturday, Nov. 30, remote services will be available, including phone support, live chat, and service tickets, from 1:00 PM to 5:00 PM. Regular hours for the IT Service Desk will resume on Sunday, Dec. 1.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Continue reading “Thanksgiving break schedule for the IT Service Desk” →

Welcome to the fall semester from the IT Service Desk

Posted on by Cathy Rodriguez

""Kick off your semester with technology tools and support from the IT Service Desk. Explore a range of free resources and services available to students, faculty and staff.

  • Microsoft 365 – an office collaboration suite that includes tools such as email, calendar, office applications, file storage space, Teams, and more. You can access the suite from your desktop, web browser, or phone.
    • Get a free copy of Microsoft 365 apps for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones. See the installation instructions for Mac, Windows, and mobile devices.
  • Qualtrics survey system – a comprehensive survey tool with more than 90 question types, simplified reporting tools, online training modules, a library of surveys to peruse, and more. Faculty/staff and authorized students can use the Qualtrics Survey System.
  • Zoom– a full-featured video collaboration tool that you can use to meet virtually. Use Zoom to set up an online staff meeting, a presentation or training session, a class group meeting, and more. See the Using Zoom guide to get started.
  • Remote access to software – Remote access to software in the K-State computer labs allows students to use specialized software and avoid having to purchase themselves. Popular software includes SAS, SPSS, Mathematica, and Matlab.To learn how to access the software, visit the Remote Access page.
  • Get IT Help

More IT resources for K-Staters are on the Welcome to IT at K-State website.

IT Service Desk fall schedule

Posted on by Christine Doucette

Do you have questions? The IT Service Desk has the answers you need. Located on the second floor of Hale Library, the IT Service Desk can help with email, eIDs, passwords, Canvas, internet access, KSIS and software issues. They can also help solve computer problems or order an IT service.

IT Service Desk Hours

All Services — Phone, Live Chat and Walk-in
  • Monday – Thursday — 7:30 a.m. – 8 p.m.
  • Friday — 7:30 a.m. – 6 p.m.
  • Saturday —  1 – 5 p.m.
  • Sunday — 1 – 8 p.m.
Phone and Chat Only
  • Monday – Thursday — 8 – 10 p.m.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

IT Service Desk summer schedule

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during the summer.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Summer Hours

  • Monday-Friday, 8 a.m.-6 p.m. (All Services)
  • Monday-Thursday, 6-8 p.m. (Phone and Live Chat only)
  • Saturday, 1-6 p.m. (Phone and Live Chat only)
  • Sunday, 1-6 p.m. (All Services or Phone and Chat only when the library is closed)

Continue reading “IT Service Desk summer schedule” →

IT Service Desk, Equipment Checkout and Media Studio summer schedules

Posted on by Christine Doucette

The IT Service Desk, Equipment Checkout and the Media Studio will begin their summer schedules on Sunday, May 12.

IT Service Desk Summer Schedule

  • Monday-Thursday, 8 a.m.-8 p.m. (all services)
  • Friday, 8 a.m.-6 p.m. (all services)
  • Saturday, 1-6 p.m. (phone and chat only)
  • Sunday – 1-6 p.m. (all services)

The Equipment Checkout and the Media Studio, including the Sunderland Foundation Innovation Lab, will be open from 8 a.m.-5 p.m., Monday -Friday.

The IT Service Desk, Equipment Checkout and Media Studio will be closed on Monday, May 27, in observance of Memorial Day and Thursday, July 4, in observance of Independence Day.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the summer semester.

Continue reading “IT Service Desk, Equipment Checkout and Media Studio summer schedules” →

IT Service Desk spring break schedule

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during spring break, open from 8 a.m. to 6 p.m. March 11-15, closed March 16. Regular hours will resume on March 17.

The Media Center will be open 8 a.m. to 5 p.m. March 11-15. The IT Equipment Checkout will be closed during spring break.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

Continue reading “IT Service Desk spring break schedule” →

Need help? Contact the IT Service Desk

Posted on by Christine Doucette

Need help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

Continue reading “Need help? Contact the IT Service Desk” →