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Category: Resources and tools

Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is an online database of technology guidance with step-by-step instructions and other support information. It is designed to help K-Staters find solutions to their technology problems, including everyday computer and mobile device setup and connecting to K-State systems and resources.

The IT Service Desk keeps the knowledge base up-to-date by adding new information based on student, faculty and staff support requests.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For in-person support, come to the IT Service Desk on the second floor of Hale Library.

Welcome to the fall semester from the IT Service Desk

Posted on by Cathy Rodriguez

""Kick off your semester with technology tools and support from the IT Service Desk. Explore a range of free resources and services available to students, faculty and staff.

  • Microsoft 365 – an office collaboration suite that includes tools such as email, calendar, office applications, file storage space, Teams, and more. You can access the suite from your desktop, web browser, or phone.
    • Get a free copy of Microsoft 365 apps for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones. See the installation instructions for Mac, Windows, and mobile devices.
  • Qualtrics survey system – a comprehensive survey tool with more than 90 question types, simplified reporting tools, online training modules, a library of surveys to peruse, and more. Faculty/staff and authorized students can use the Qualtrics Survey System.
  • Zoom– a full-featured video collaboration tool that you can use to meet virtually. Use Zoom to set up an online staff meeting, a presentation or training session, a class group meeting, and more. See the Using Zoom guide to get started.
  • Remote access to software – Remote access to software in the K-State computer labs allows students to use specialized software and avoid having to purchase themselves. Popular software includes SAS, SPSS, Mathematica, and Matlab.To learn how to access the software, visit the Remote Access page.
  • Get IT Help

More IT resources for K-Staters are on the Welcome to IT at K-State website.

Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is an online database of technology guidance with step-by-step instructions and other support information. It is designed to assist K-Staters in finding solutions to their technology problems, including everyday computer and mobile device setup and connecting to K-State systems and resources.

The IT Service Desk keeps the knowledge base up-to-date by adding new information based on student, faculty, and staff support requests.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Free on-campus printing

Posted on by Christine Doucette

Do you need to print something? A limited amount of free printing is available to K-State students, faculty and staff on the Manhattan campus. K-Staters get $10 of free printing during the spring and fall semesters and $5 for the summer semester. Unused balances do not carry forward to the next semester.

To print wirelessly, you must be on campus and connected to the KSU Wireless or KSU Housing network. Printers are available in computer labs, residence halls, Hale Library and the K-State Student Union. Continue reading “Free on-campus printing” →

Division of Information Technology offers free resources and services to students, faculty, and staff

Posted on by Cathy Rodriguez

Welcome to the spring semesterExplore some of the complimentary resources and services provided by the Division of Information Technology to enhance the start of your semester.

  • Use Microsoft 365 – an office collaboration suite that includes tools such as email, calendar, office applications, file storage space, teams, and more. You can access the suite from your desktop, web browser, or phone.
    • Get a free copy of Microsoft 365 apps for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones. See the installation instructions for Mac, Windows, and mobile devices.
  • Get antivirus – K-Staters connecting their computers to the Kansas State University network can use the approved antivirus software of their choice or choose from the list of recommended software.
  • Use the Qualtrics survey system. Faculty/staff and authorized students can use the Qualtrics Survey System. Qualtrics is a comprehensive survey tool with more than 90 question types, simplified reporting tools, online training modules, a library of surveys to peruse, and more.
  • Use Zoom (video and audio conferencing) to meet virtually.
    Use Zoom to set up an online staff meeting, a training session, a class group meeting, beam in a speaker, and more. See the Using Zoom guide to get started.
  • Remote access to software – Remote access to software in the K-State computer labs allows students to use specialized software and avoid having to purchase themselves. Popular software includes SAS, SPSS, Mathematica, and Matlab. Unfortunately, Adobe Creative Cloud is not available for remote access. To see a list of all software available in the computing labs, visit the Software in the Computing Labs page. To learn how to access the software, visit the Remote Access page.
  • Get IT Help

More IT resources for K-Staters are on the Welcome to IT at K-State website.

Free on-campus printing

Posted on by Christine Doucette

Do you need to print something? A limited amount of free printing is available to K-State students, faculty, and staff on the Manhattan campus. K-Staters get $10 of free printing during the spring and fall semesters and $5 for the summer semester. Unused balances do not carry forward to the next semester.

You can print to available printers wirelessly from computer labs or library computers. Continue reading “Free on-campus printing” →

Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. The Knowledge Base is designed to make it easy for K-Staters to find solutions to their problems without asking for help.

Collecting all IT information in a single, easily accessible knowledge base provides a one-stop-shop for customer self-service, including:

  • Timely information
  • Enhanced search capabilities
  • Improved accessibility

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. The Knowledge Base is designed to make it easy for K-Staters to find solutions to their problems without asking for help.

Collecting all IT information in a single, easily accessible knowledge base provides a one-stop-shop for customer self-service, including:

  • Timely information
  • Enhanced search capabilities
  • Improved accessibility

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Free on-campus printing

Posted on by Christine Doucette

Do you need to print something? A limited amount of free printing is available to K-State students, faculty, and staff on the Manhattan campus. K-Staters get $10 of free printing during the spring and fall semesters and $5 for the summer semester. Unused balances do not carry forward to the next semester.

You can print to available printers wirelessly from computer labs or library computers. Continue reading “Free on-campus printing” →

KSIS training sessions available during spring semester

Posted on by Fred Darkow

Instructor-led KSIS training is available for faculty, academic advisors, and staff throughout the spring semester. Registration through HRIS is required. For step-by-step instructions, view the Register for classes in HRIS.

KSIS training now available

Continue reading “KSIS training sessions available during spring semester” →