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IT News

Category: Services and support

Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. The Knowledge Base is designed to make it easy for K-Staters to find solutions to their problems without asking for help.

Collecting all IT information in a single, easily accessible knowledge base provides a one-stop-shop for customer self-service, including:

  • Timely information
  • Enhanced search capabilities
  • Improved accessibility

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. The Knowledge Base is designed to make it easy for K-Staters to find solutions to their problems without asking for help.

Collecting all IT information in a single, easily accessible knowledge base provides a one-stop-shop for customer self-service, including:

  • Timely information
  • Enhanced search capabilities
  • Improved accessibility

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Need help? Contact the IT Service Desk

Posted on by Christine Doucette

Need help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

The IT Service Desk is now using TeamDynamix to improve the customer service experience. With the implementation of TeamDynamix, K-Staters can expect the following:

  • Increased efficiency when addressing and resolving IT service requests and tickets
  • Improved problem-solving and decision making
  • Updated knowledge base providing self-help capabilities
  • Enhanced collaboration with IT Service Desk and K-Staters for real-time support

Continue reading “Need help? Contact the IT Service Desk” →

Reminder: Office 365 Basic Authentication to be disabled Oct. 31

Posted on by Christine Doucette

Microsoft Outlook logoMicrosoft is phasing out Basic Authentication for the higher security standards of Modern Authentication known as OAuth. The Modern Authentication protocols provide users with more secure access to Microsoft’s systems, including K-State email. When Microsoft’s mandated Basic Authentication disablement occurs, any email application that uses Basic Authentication may no longer work properly. Therefore, if you are using Basic Authentication, you must update your authentication to send and receive your email.

What do I need to do?

If you are using the latest version of Outlook on the web, desktop, or mobile, you do not need to do anything because you already use Modern Authentication.

Check all your devices, the ones you currently use and the older ones you use less frequently. Be aware that older devices (tablet, desktop, phone) may be using a client that is using Basic Authentication.

Modern Authentication (Oauth) is supported in the following:

  • All up-to-date Outlook versions on any platform. (Web Client not affected)
  • Current hardware/software versions of Apple devices (iOS 11 or later, iPad 13.1 or later, and macOS 10.14 or later) support Modern Authentication natively in the built-in email app (Mail).
  • Current hardware/software versions of Android devices running the Gmail app support Modern Authentication.

Continue reading “Reminder: Office 365 Basic Authentication to be disabled Oct. 31” →

Office 365 Basic Authentication to be disabled Oct. 31

Posted on by Christine Doucette

Microsoft Outlook logoMicrosoft is phasing out Basic Authentication for the higher security standards of Modern Authentication. The Modern Authentication protocols provide users more secure access to Microsoft’s systems, including K-State email. When Microsoft’s mandated Basic Authentication disablement occurs, any email application that uses Basic Authentication will no longer work properly. Therefore, if you are using Basic Authentication, you must update your authentication to send and receive your email. For more information from Microsoft on this change, please review the relevant Microsoft Blog.

What do I need to do?

If you are using the latest version of Outlook on the web, desktop, or mobile, you do not need to do anything because you already use Modern Authentication.

Modern Authentication is supported in:

  • All up-to-date Outlook versions on any platform.
  • Current hardware/software versions of Apple devices (iOS 11 or later, iPad 13.1 or later, and macOS 10.14 or later) support Modern Authentication natively in the built-in email app (Mail).
  • Current hardware/software versions of Android devices running the Gmail app support Modern Authentication.

Continue reading “Office 365 Basic Authentication to be disabled Oct. 31” →

Fall semester hours for the IT Service Desk

Posted on by Christine Doucette

K-State’s IT Help Desk has undergone a name change and will now be called the IT Service Desk.

Why are we rebranding? IT staff have spent the last several months evaluating the customer experience. It has become clear that K-Staters are reaching out for more than just help; many inquiries are about services and information. With this in mind, the rebranding or name change will encompass additional needs of K-Staters to deliver a “World Class IT Service Desk” experience. Continue reading “Fall semester hours for the IT Service Desk” →

IT Help Desk is now the IT Service Desk

Posted on by Christine Doucette

K-State’s IT Help Desk has undergone a name change and will now be called the IT Service Desk.

Why are we rebranding? IT staff have spent the last several months evaluating the customer experience. It has become clear that K-Staters are reaching out for more than just help; many inquiries are about services and information. With this in mind, the rebranding or name change will encompass additional needs of K-Staters to deliver a “World Class IT Service Desk” experience. Continue reading “IT Help Desk is now the IT Service Desk” →

New issue of the SSC-Navigate Newsletter is now available

Posted on by Christine Doucette

The K-State Student Success Collaborative-Navigate is a suite of technology tools designed to provide students with a coordinated care network. The SSC-Navigate tools include predictive analytics, appointment scheduling, robust communication and outreach resources, academic planning, and much more. The goal is to help student success professionals be increasingly connected, proactive, and guided by data.

A new issue of the SSC-Navigate Update is now available. Learn about what is new in the platform, including: Continue reading “New issue of the SSC-Navigate Newsletter is now available” →

IT Help Desk hours extended through Feb. 5

Posted on by Fred Darkow

At the beginning of the semester, the IT Help Desk hours were extended to accommodate health and safety concerns due to the surge of the Omicron variant of Covid-19.

The extended hours will continue through Saturday, February 5, as indicated below:

  • 8 a.m. – 5 p.m. — All services – Hale Library walk-in, phone, and email
  • After 5p.m. — Remote services via phone and email, no walk-in services

As needed, further updates will be provided in K-State Today and the IT News Blog. The IT Help Desk hours are available on the IT Help Desk webpage.

If you have any questions, contact the IT Help Desk at 785-532-7722 or email at helpdesk@ksu.edu.

System outages may occur as K-State works to resolve Log4j vulnerability

Posted on by Christine Doucette

On Thursday, December 9, a vulnerability in specific Log4J libraries was discovered worldwide. Log4j is a library used by many Java applications, including Amazon, Twitter, and Apple iCloud. K-State’s Division of Information Technology (IT) has seen an influx of cyberattacks trying to exploit this vulnerability and has worked continuously since the discovery to configure workarounds, install patches, and take other defensive measures to protect the University.

K-Staters may experience system outages during emergency patching and configuration tasks as IT resolves this problem. In extreme circumstances, where patching or workarounds are unavailable, IT may take systems offline. All efforts will be exhausted before IT makes that decision; additional communication will follow if services are taken down. Continue reading “System outages may occur as K-State works to resolve Log4j vulnerability” →