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IT News

Author: Christine Doucette

Need help? Contact the IT Service Desk

Posted on by Christine Doucette

Need help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

The IT Service Desk is now using TeamDynamix to improve the customer service experience. With the implementation of TeamDynamix, K-Staters can expect the following:

  • Increased efficiency when addressing and resolving IT service requests and tickets
  • Improved problem-solving and decision making
  • Updated knowledge base providing self-help capabilities
  • Enhanced collaboration with IT Service Desk and K-Staters for real-time support

Continue reading “Need help? Contact the IT Service Desk” →

Getting started with Canvas for students

Posted on by Christine Doucette

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Canvas is a learning management system (LMS) that supports online learning and teaching at K-State. Whether you are an experienced Canvas user or new to the LMS, learn about helpful tips and resources to help you through the semester in the Getting Started with Canvas course for students. Continue reading “Getting started with Canvas for students” →

Enroll in Duo now for a chance to win a pair of Apple AirPods

Posted on by Christine Doucette

Take a study break and enroll in Duo two-factor authentication! To keep your personal information safe, K-State offers Duo as a second layer of security for your account by using a secondary device to verify your identity. Early Duo enrollment is now through Jan. 13. Students who enroll early will be entered into a drawing to win a pair of Apple AirPods.

During the early enrollment event, K-State will give away 20 pairs of Apple AirPods. To learn more about the incentive prizes, view K-State’s Duo website. The 20 winners will be drawn on Feb. 1, 2023. 

On Feb. 15, 2023, mandatory Duo two-factor authentication enrollment will begin. All students must use Duo when they sign into K-State’s tools and services, including webmail and KSIS. At this time, Canvas will not be included.

Continue reading “Enroll in Duo now for a chance to win a pair of Apple AirPods” →

IT Service Desk reduced hours during winter break

Posted on by Christine Doucette

The IT Service Desk, IT Equipment Checkout, and Media Center will have reduced hours during winter break beginning Dec. 18.

IT Service Desk holiday hours

  • Dec. 18, 1 p.m. – 8 p.m. (Phone and Chat only)
  • Dec. 21,  8 a.m. – 6 p.m. (Phone, Chat, or Walk-in)
  • Dec. 22-23, 8 a.m. – 6 p.m. (Phone and Chat only)
  • Dec. 24 – 26 Closed
  • Dec. 27 – 30, 8 a.m. – 5 p.m. (Phone and Chat only)
  • Dec. 31 – Jan. 2, Closed​​​​​​​
  • Jan. 3 – 8 a.m. – 6 p.m. (Phone and Chat only)
  • Jan. 4 – 7, 8 a.m. – 6 p.m.​​​​​​​ ​​​​​​​(Phone, Chat, or Walk-in​​​​​​​)
  • Jan. 8, 1 p.m. – 5 p.m. (Phone and Chat only)
  • Jan. 9 – 13, 8 a.m. – 6 p.m.​​​​​​​ ​​​​​​​(Phone, Chat, or Walk-in​​​​​​​)
  • Jan. 14 – 16, Closed

Regular IT Service Desk Hours will resume on Jan. 17, 2023.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

 

Copy final grades from Canvas to KSIS

Posted on by Christine Doucette

Instructors can copy their final grades from Canvas to KSIS with the Copy Grades to KSIS tool located in the left-hand navigation of each course in Canvas.

Grades for the fall 2022 term are due by 5 p.m. Tue., Dec. 20, for term courses with final exams given Mon., Dec. 12 – Fri., Dec. 16.

Grade rosters are now available in KSIS for grade entry. For step-by-step instructions, see Copy Final Grades from Canvas to KSIS. Continue reading “Copy final grades from Canvas to KSIS” →

Download your assignment submissions from Canvas

Posted on by Christine Doucette

Students, you can download all your assignment submissions in Canvas. Submissions are for current and concluded courses and only include files submitted to fulfill an assignment; they do not include any submissions modified by instructors, such as annotated submissions.

The download also includes submissions for group assignments, even if another student in your group made the submission. Submissions are downloaded as a ZIP file when the export has finished generating.

For step-by-step instructions, view the knowledge base article How do I download assignment submissions from all my courses?

What to know before you leave K-State

Posted on by Christine Doucette

Are you leaving K-State? Whether you are a student who is graduating or transferring or maybe an employee that is moving on to a new opportunity, there are several services and tools you will lose access to when you leave K-State.

For a complete list of what Students, Employees, Emeritus Faculty and Staff, and Retirees retain access to and lose access to, view the Leaving K-State webpage.

What do I need to do?

There are several tasks that Students and Employees need to do before they leave K-State. To learn more, view the Student Checklist or Employee Checklist.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.