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Category: Services and support

IT Help Desk returns to Hale

Posted on March 5, 2020March 5, 2020 by Division of Information

On March 16, the IT Help Desk will return to the second floor of Hale Library. The hours of operation will be:

Monday-Thursday, 7:30 a.m.-10 p.m.
Friday, 7:30 a.m.-8 p.m.
Saturday, 1- 6 p.m.
Sunday, 1-10 p.m.

The second floor of Hale will house 99 computers (87 Windows machines and 12 Macs) and 5 printers. The machines for processing scantron forms also will move to Hale.

A satellite IT Help Desk will be located on the first floor of the K-State Student Union with hours from 10 a.m.-2 p.m., Monday-Friday.

Some Information Technology Services will stay in the Union, including Equipment Checkout, the university telephone operators, Client Services, and Network Operations, until the remaining floors of Hale reopen.

Many thanks to the K-State Student Union staff for providing great space for the IT Help Desk over the last 20 months.

ServiceNow sessions on campus, March 4

Posted on March 2, 2020March 3, 2020 by Division of Information

Information Technology Services is hosting representatives from ServiceNow on March 4 in the Unger Complex. Opportunities to learn more about ServiceNow, including a general overview session and a more focused conversation session, are provided below.

11-11:55 a.m. – General overview of IT Service Management (ITSM) in ServiceNow for those interested in incident management, problem management, and enhancements (work orders). Join the session if you want to learn more about:

- Incident management, problem management, request management, and enhancement management.
- Ticketing system and work orders.
- Compare and contrast tools used currently for ticketing and work orders.
1-1:55 p.m. – This session is a more focused conversation with Q&A regarding our current implementation of ServiceNow (including processes discussed earlier and form management, workflow management, dashboards, reports) and areas for improved use. Join the session, if you have:

- Business processes that are manual or paper-based, which could be automated.
- Processes that occur in multiple systems that could be combined.
- A need to measure how long a process takes or track the progress of a process.
- A need to improve efficiencies.
- A need for history or record-keeping around your processes.

The location for both sessions is Unger Complex, 146G or join the Zoom session.

ServiceNow is a cloud-based workflow software application shared among some members of One IT and K-State functional offices to manage incidents, problems, request fulfillment, asset management, change management, projects, and much more. For more information visit the ServiceNow website.

Duo: April 30 enrollment deadline for faculty/staff Group 7

Posted on April 11, 2019 by Christine Doucette

Members of Duo enrollment Group 7 will receive their enrollment email on Tuesday, April 16, with an enrollment deadline Tuesday, April 30.

K-State password + Duo (second-layer security) = Access

Continue reading “Duo: April 30 enrollment deadline for faculty/staff Group 7” →

April 15: Windows Software Update Service (WSUS) will push Creators Update 1709

Posted on April 8, 2019April 9, 2019 by Division of Information

Windows update On Thurs., Apr. 15, Windows Software Update Service (WSUS) will push Creators Update 1709 to all applicable Windows 10 computers connected to the central WSUS server. Once the install files are downloaded to the computer, the update will require Windows to restart. You have the option to restart immediately or postpone the restart to a later time. Once the computer is restarted, the update will begin installing and the computer will be unusable during the install. It is estimated the install will take about an hour to complete.

See the K-State’s Windows Software Update Service (WSUS) knowledge base article for instructions on how to set up the service.

If you have any question, contact the IT Help Desk (helpdesk@ksu.edu or 532-7722).

Grad students and advisers: ETDR walk-in help sessions April 15-19

Posted on April 5, 2019 by Betsy Edwards

The spring semester deadline is 5 p.m. Friday, April 19 for submitting ETDRs (electronic theses, dissertations, and reports) to the Graduate School. All ETDRs must be submitted as PDFs through the K-REx repository system. Graduate students can use the resources below to help finish by the deadline.

A. Walk-in ETDR help sessions are scheduled April 15-19:

MON April 15, 3-5 p.m.
TUE April 16, 6-8 p.m.
WED April 17, 10 a.m.-noon
THU April 18, 6-8 p.m.
FRI April 19, 1-5 p.m.

All sessions are in the Media Center in Seaton Hall, Room 1 (basement level). The center has Windows and Mac computers, scanners, Microsoft Office suite, and Acrobat Pro software. Media Center consultants are on hand to help with PDF-conversion issues. Continue reading “Grad students and advisers: ETDR walk-in help sessions April 15-19” →

Graduate School student forms now available online

Posted on March 29, 2019March 29, 2019 by Christine Doucette

Graduate School student forms can now be submitted electronically online. To access the forms, go to gradforms.ksucloud.net. You will be required to sign in with your K-State eID and password. Continue reading “Graduate School student forms now available online” →