Kansas State University

The Customer Success Hub is Qualtrics’ self-service portal where you can access learning materials, contact technical support, and more. Access is included at no additional cost, but what you see inside may depend on your license, role or service package.

Getting started

1. Visit the Customer Success Hub.
2. In the upper-right corner, click Login.
3. Click Sign in with SSO.
4. Type kstate as the organization ID.
5. Sign in with your eID and password

At this point, you can go through their learning materials, submit a support ticket, or view the tickets you have already submitted.

Grow your skills Continue reading “Qualtrics Customer Success Hub: Everything you need in one place” →

Qualtrics is a powerful survey tool that empowers the K-State community to collect and analyze data with ease. It is available to all faculty and staff. It’s also accessible to graduate and undergraduate students by request.

The default configuration is unlimited surveys per user with the ability for 25,000 emails, thank yous, reminders, and survey responses in a seven-day rolling period. Surveys that involve human subjects must be approved by the Institutional Review Board (IRB). See the Qualtrics Support page for more information.

Sign in to Qualtrics (https://kstate.qualtrics.com/) with your eID and password.

Highlighted Features

• Variety of question types: multiple choice, matrix tables, text entry, descriptive text, graphics, rank order, timing, and more.
• Library of existing surveys, questions, graphics, and messages that users can customize and use.
• Branching and display logic so you can define user-tailored survey path.
• Email and contact list triggers.
• Quotas.
• Advanced analytics.
• Collaborate and share surveys.
• Multiple distribution options, including Qualtrics e-mailer, survey URLs (public and private) and more.
• Ability to monitor survey progress and send reminder and thank-you messages.
• Ability to create reports, graphs, charts, and statistical results of response data
• Export data in a variety of ways including SPSS and other statistical packages

Resources

• K-State’s Qualtricss support page.
• Qualtrics Support.
• Qualtrics Webinars.

The calendar question allows users to input a date and time using a calendar in the survey.

Before you can add the calendar question type, you must enable the new survey-taking experience.

This must be done for each survey, and you can only do this for 1 survey at a time.

Enable the new survey experience

1. Open the survey where you want to enable this experience.
2. On the left navigation, click the Look and feel button.
3. Click Upgrade to activate it for this survey.
4. On the left navigation, click the Survey button and then click Yes to save the settings.

Add the calendar question

1. Click Add new question.
2. Select Calendar.
3. On the left navigation under Format, click the calendar type and then select the desired time interval..

Note: Respondents can type any time into the text box, regardless of the interval displayed.

If you have any questions about Qualtrics, submit a Help Ticket to the IT Service Desk.

K-State faculty and staff can access free, on-demand Qualtrics training through XM Basecamp. Courses are available whether you’re new to Qualtrics or want to take your skills to the next level.

Available Courses

• Beginner QuickStart: New to XM Basecamp and Qualtrics? Start here.
• Learning Path: Specialize with tailored learning paths
• Certifications: Get Qualtrics Certified

How to Get Started

1. Sign in to Qualtrics.
2. In the top-right, click Go to Basecamp.
3. Browse and select the course you want to take.

You must register for the course, but it is free.

1. Click Register.
2. Select to sign in with Qualtrics Credentials.
3. Click Sign in with SSO.
4. Type kstate as the Organizational ID.
5. Click Continue.
6. Proceed with the course.

If you have any questions about Qualtrics, submit a Help Ticket to the IT Service Desk.

Whether you’re organizing an event, managing sign-ups for a workshop or collecting participant details for a survey, Qualtrics offers an efficient way to create a registration form. Plus, you can automate a confirmation email to acknowledge submissions. Follow these steps to set up your form and email response.

View the Creating registration forms in Qualtrics knowledge base article for step-by-step instructions.

If you have any questions about Qualtrics, submit a Help Ticket.

Qualtrics is a powerful survey tool that empowers the K-State community to collect and analyze data with ease. It is available to all faculty and staff. It’s also accessible to graduate and undergraduate students by request.

The default configuration is unlimited surveys per user with the ability for 25,000 emails, thank yous, reminders, and survey responses in a seven-day rolling period. Surveys that involve human subjects must be approved by the Institutional Review Board (IRB). See the Qualtrics Support page for more information.

Sign in to Qualtrics (https://kstate.qualtrics.com/) with your eID and password.

Highlighted Features

• Variety of question types: multiple choice, matrix tables, text entry, descriptive text, graphics, rank order, timing, and more.
• Library of existing surveys, questions, graphics, and messages that users can customize and use.
• Branching and display logic so you can define user-tailored survey path.
• Email and contact list triggers.
• Quotas.
• Advanced analytics.
• Collaborate and share surveys.
• Multiple distribution options, including Qualtrics e-mailer, survey URLs (public and private) and more.
• Ability to monitor survey progress and send reminder and thank-you messages.
• Ability to create reports, graphs, charts, and statistical results of response data
• Export data in a variety of ways including SPSS and other statistical packages

Resources

• K-State’s Qualtricss support page.
• Qualtrics Support.
• Qualtrics Webinars.

Qualtrics is a powerful survey platform with many features. One of those features is Workflows. Workflows allow you to automate tasks such as sending a survey completion email to participants.

Create workflow

You must have a survey question that captures the participant’s email for this process to work. The easiest way to do this is through a text entry question.

1. Open the survey where you want to create the workflow.
2. On the top navigation, click Workflows.
3. Click the Create a Workflow button.
4. Click Started when an event is received.
5. Click Survey Response.
6. Click Finish.
7. Click the Plus sign and then click Add a Task.
8. Click Email.
9. In the To box, click the down arrow.
10. Select Survey Question, and then click the name of the question where you captured the email address.
11. In the Subject box, type a subject for your email.
12. In the Message box, type your message.Note: You can also load a message from your message library if you have one created.
13. Click Save.
14. Close the Workflow window.

Continue reading “Create a workflow in Qualtrics to send a survey completion email” →

Qualtrics is a powerful survey platform with many features. One of those features is Workflows. Workflows allow you to automate tasks such as sending a survey completion email to participants.

Create workflow

You must have a survey question that captures the participant’s email for this process to work. The easiest way to do this is through a text entry question.

1. Open the survey where you want to create the workflow.
2. On the top navigation, click Workflows.
3. Click the Create a Workflow button.
4. Click Started when an event is received.
5. Click Survey Response.
6. Click Finish.
7. Click the Plus sign and then click Add a Task.
8. Click Email.
9. In the To box, click the down arrow.
10. Select Survey Question, and then click the name of the question where you captured the email address.
11. Click Question Text.
12. In the Subject box, type a subject for your email.
13. In the Message box, type your message.

    Note: You can also load a message from your message library if you have one created.

14. Click Save.
15. Close the Workflow window.

Continue reading “Create a workflow in Qualtrics to send a survey completion email” →