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IT News

Author: Christine Doucette

K-State Online April updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on April 21. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete April Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online April updates”

K-State Olathe now part of the K-State Mobile app

Image of mobile appThe K-State Mobile app now includes K-State Olathe, and you can set the app location to the Olathe campus.

To change your app location, scroll to the bottom of the screen. Tap My Location and choose the Manhattan Campus, Polytechnic Campus, or K-State Olathe.

The K-State Mobile app connects students, faculty and staff with the resources they need, right at their fingertips:

  • Check your class schedule
  • Use an interactive map
  • Get assistance
  • Connect to campus activities

The K-State Mobile app is available on both the Apple App Store and Google Play.

K-State Online updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on March 31. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete March Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online updates”

K-State Online March updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on March 10. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete March Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online March updates”

K-State Online summer and fall 2018 automatic course creation

by Information Technology ServicesKSOL_Creation

The summer and fall 2018 course shells (with the exception of 900-level courses) have been created in K-State Online. Instructors now have the ability to make changes to their courses to prepare for summer and fall. Enrollments in KSIS will be automatically updated in K-State Online as they occur.  Continue reading “K-State Online summer and fall 2018 automatic course creation”

K-State Online February updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on Feb. 17. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete February Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online February updates”

K-State Online updates

by Information Technology ServicesK-State Online Info graphic

Updates to Canvas were released on Feb. 3. Canvas operates on a monthly release cycle, with features added or updated every three weeks.

To see all the new features and fixed bugs, view the complete February Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary. Continue reading “K-State Online updates”

Updated ITS Change Management Process

by Information Technology Services

The overall goal of the Change Management Process within Information Technology Services (ITS) is to align changes to the academic and business environment, while minimizing impact and reducing the risk of unintended service disruptions.

Recently the ITS Change Management Process has been updated, allowing ITS to reduce disruptions and increase transparency of the changes that occur in our IT environments, e.g., webmail, KSIS, HRIS, and network changes.

There are three types of changes identified by ITS:

  • Standard – A routine, low-risk change that is operational in nature and happens frequently.
  • Emergency – A change required to prevent an impending Critical Incident or resolve an active Critical Incident.
  • Non-Standard – Any other change that does not fit the Standard Change or Emergency Change model.

ITS will use maintenance windows (a designated period of time) to perform changes and maintenance to our services. The default maintenance windows are listed below. Other maintenance windows are allowed as long as ITS and service owners agree on dates and times that changes can be made.

“Although it sounds easy, tracking changes and the process surrounding it can be quite complex. ITS has invested significant time into laying out this new process so it is easy to follow and adopt in the hopes that we get a better picture of changes that are happening in our critical environments,” said Greg Dressman, director of Enterprise Server Technologies and Change Manager.

“When things go wrong we need to quickly understand what changed so we can focus on restoring services in the fastest way possible. This process also brings our proposed changes out into the open so we can discuss them in terms of risk, reward, timing, and appropriate customer communication before they go into place.”

If you have questions about the ITS Change Management Process, email Greg Dressman, dressman@k-state.edu.

Trend Micro has been updated, requires reinstallation on Macs

by Information Technology Services

Trend Micro, K-State’s antivirus software, was updated Dec. 22, 2017.

With this update, Windows users will automatically have their Trend Micro antivirus software updated — and must restart their computers to complete the process.

Windows users can verify that they have received the update by right-clicking the Trend Micro icon in their taskbar, and then clicking Component Versions. If the agent version is 11.0.x, it is not updated. If the agent version is 12.0.x, you have received the update.

Mac users will need to uninstall Trend Micro from their computer and then reinstall Trend Micro to receive the update. You cannot use Update Now for this update; you must uninstall and reinstall. If you do not uninstall and reinstall, your Mac will not receive the update and may be vulnerable to new viruses or attacks.

To uninstall Trend Micro on a Mac

  1. Use the Trend Micro Uninstaller. The uninstaller will download to your Downloads folder.
  2. Run the uninstaller.

To reinstall Trend Micro on a Mac

  1. Use the Trend Micro Installer. The installer will download to your Downloads folder.
  2. Run the installer.

With the old version of Trend Micro, Macs may get into a reboot-cycle when attempting to update an application or OS. It is important to uninstall Trend Micro before doing any updates. Again, this is only if you have the old version of Trend Micro.

Remember, K-Staters connecting their computers to the K-State network are required to use the university’s antivirus software. This software is provided free to students, faculty, and staff for both university-owned computers and personal home computers. All computers running Windows or Mac OS X operating system must have Trend Micro Antivirus installed before connecting to the K-State network.

Retirement reception for Diana Blake rescheduled for Jan. 19

by Information Technology Services

Information Technology Services (ITS) will host a retirement reception for Diana Blake, Associate Director of Information Systems from 3:30-5:00 p.m. Friday, Jan. 19, in the Cottonwood Room at the K-State Student Union. The reception was originally scheduled for Jan. 11, but was rescheduled due to inclement weather.

The university community is invited to join ITS to honor Blake for over 17 years of service to Kansas State University.