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Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is an online database of technology guidance with step-by-step instructions and other support information. It is designed to assist K-Staters in finding solutions to their technology problems, including everyday computer and mobile device setup and connecting to K-State systems and resources.

The IT Service Desk keeps the knowledge base up-to-date by adding new information based on student, faculty, and staff support requests.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Phishing Scam: “URGENT: Suspected Exposure Incident Detected”

Posted on by Christine Doucette

A new phishing scam email has been circulating through several colleges and universities nationwide and even in Kansas. The email’s subject line is “URGENT: Suspected Exposure Incident Detected.” DO NOT fall for this scam. DO NOT click on any links. Immediately delete the email.

The links within the phishing email are cloned to login pages and even ask you for Duo verification. If you fall for this phishing email, immediately change your eID password and report the incident to abuse@k-state.edu.

The “URGENT: Suspected Exposure Incident Detected” phishing scam preys on people’s fear of spreading a contagious virus. The email provides a link to a webpage to determine if you have been in contact with the virus. It is important to note that the scammers send emails from university employees or department heads. Do not fall for this scam.

To learn more about identifying phishing scams, view the Phishing Scams webpage.

Think before you click. More than 90% of successful cyberattacks start with a phishing email. If you receive a suspected phishing email, immediately report the email to abuse@k-state.edu.

Complete Cybersecurity Awareness training by April 30

Posted on by Cathy Rodriguez

""The deadline to complete Cybersecurity Awareness training is Tuesday, April 30.

All faculty, staff, and student employees are required to complete the training, or you will lose your eID access. You can complete the training at your own pace, whether in one or multiple sittings. On average, most people complete the training in under one hour.

If you fail to complete the training, you will lose access to all University systems on May 21. Once you complete the training, your access will be restored.

If you have student employees who are no longer employed, be sure to terminate them in HRIS to prevent their access from being removed if they are still active students.

Take the trainingAccess the training

  1. Visit the Division of Information Technology website: https://www.k-state.edu/it/.
  2. At the bottom of the page, under the Cybersecurity Awareness Training section, click the Take the training button.

Record of training completion

After you complete the training, your training record in HRIS will be updated. It will be listed under the Training Summary as Cybersecurity Awareness, with the course code WIT590 and course session 2024.

If you have questions about the Cybersecurity Awareness training, contact the IT Service Desk:

  • Phone: 785-532-7722
  • Live chat
  • Walk-in: 2nd Floor, Hale Library

Zoom desktop app will no longer support Windows 7 and Windows 8/8.1

Posted on by Christine Doucette

The Zoom desktop app will no longer be supporting Windows 7 and Windows 8/8.1 with the new 6.0.0 release. Version 5.17.11x will be the last version available for these operating systems.

Zoom is expected to stop working on Windows 7 and Windows 8/8.1 by February 2025. To avoid losing service, upgrade your device to Windows 10 or 11.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Manhattan campus computer labs

Posted on by Christine Doucette

Do you need to use a computer? The computing labs on K-State’s Manhattan campus offer many options.

  • Cardwell Hall Math/Physics Library — Room 105
  • College of Business Admin. — Rooms: 1052, 1053, 3112, 3114, and 3121
  • Hale Library — Located on the first, second, third, and fourth floors
  • K-State Student Union — First floor
  • Paul Weigel Library of AP Design — Room 1128, Regnier Hall
  • Sunderland Foundation Innovation Lab — First floor, Hale Library

Continue reading “Manhattan campus computer labs” →

Records & Information Management month: Email records management

Posted on by Christine Doucette

As part of Records & Information Management Month, the K-State Libraries and the Division of IT collaborate to illuminate crucial aspects of records and information management. This week’s focus is on email records.

Every K-State employee is individually responsible for handling and maintaining records (including University email and other electronic records) under university policy and requirements. Emails are records that may contain evidence of official University actions, decisions, approvals, or transactions. Email is subject to statutes of the State of Kansas, KSA 45-401 through 45-414, which applies to preserving and destroying records.

Email Records Frequently Asked FAQs provide guidance for creating, managing, archiving, and deleting emails. Retention periods are listed on the Records Retention Schedule. Continue reading “Records & Information Management month: Email records management” →

Exploring the OneDrive homepage

Posted on by Cathy Rodriguez

The OneDrive homepage isn’t just for simple file access; it’s a central hub for efficiently managing your files across Microsoft 365, regardless of their source. Think of it as a one-stop shop for all of your files. Plus, you can easily access OneDrive within Outlook and Teams (left navigation pane), streamlining your file management process.

Homepage LayoutMicrosoft New Homepage Layout

The homepage features:

  1. Add New: add new documents/folders or upload existing documents/folders.
  2. Left navigation pane: various ways to browse your files.
  3. For you: file recommendations designed just for you.
  4. Recent: recent files where you can view all files or filter by application or person.

Continue reading “Exploring the OneDrive homepage” →

Free on-campus printing

Posted on by Christine Doucette

Do you need to print something? A limited amount of free printing is available to K-State students, faculty and staff on the Manhattan campus. K-Staters get $10 of free printing during the spring and fall semesters and $5 for the summer semester. Unused balances do not carry forward to the next semester.

To print wirelessly, you must be on campus and connected to the KSU Wireless or KSU Housing network. Printers are available in computer labs, residence halls, Hale Library and the K-State Student Union. Continue reading “Free on-campus printing” →

Records & Information Management month: How to identify transitory records

Posted on by Christine Doucette

As part of Records and Information Management Month, the K-State Libraries and the Division of IT collaborate to illuminate crucial aspects of records and information management. This article focuses on defining the types of transitory records and how to dispose of the records properly.

Examples of Transitory Records

  • Announcements and notices of a general nature
  • Blank forms
  • Convenience or duplicate copies
  • Drafts
  • Messages where the information has no operational value
  • Superseded lists
  • In-house publications that are obsolete, superseded or otherwise no longer useful

Continue reading “Records & Information Management month: How to identify transitory records” →